Steak ‘n Shake

This has quickly become one of my favorite restaurants in my new area. The food is delicious and the prices are absurdly cheap. Yum!

My steak burger with grilled onions and peppers was tasty. My French fries were disappointing. My wife said that her taco salad was worth 4 stars. The dark chocolate milk shake was 4 stars.

I travel out here from Altamonte because the store there is horrible. They are great at not burning your food and preparing it properly.

The service today was horrible, usually the service is good and the food. Had to wait 30 minutes for them just to wash cups so I can have a soda. Then 45 mins just for a chocolate milk for my son which I had to complain to the manager about. Took one hour an a half just for the food. The manager came gave apologies.

This was my first time partaking in Steak N Shake. I ordered a regular steakburger with grilled onions, lettuce and tomato. Somehow it didn’t taste like anything.

I’ve been coming to this particular location for years and never had any issues. But up until a few months ago, the service has been horrible. I went to the drive-​thru in the evening with my husband and we had ordered a Frisco Melt with onions, chili cheese fries and a double cheese burger with regular fries and two drinks. The woman working the drive-​thru sounded annoyed while telling me to pull up to the next window. At the window, my husband decided he wanted chili cheese fries as well, instead of regular fries. I asked nicely and the cashier rolled her eyes and shut the window. I then watched as her and the manager started talking and staring at me rudely. She then said it would be a $ 0.60 charge, to which I agreed and paid. Then she proceeded to shove my food at me and said «have a good night…» while rolling her eyes once more. I noticed we only received one drink instead of the two I ordered. So I sat there waving at her to get her attention and she looked at me then just walked away. I sat for a minute more for her to come back and say, «Yes?» And I asked for my drink to which she replied, «You didn’t have one.» Then proceeded to shut the window on me again. I just decided to drive off and check the food, where I realized there was no onions on the Frisco Melt and no chili cheese fries at all. To top it off, she never even gave me a receipt to prove that I PAID for a drink. I’m usually understanding as I also work a customer service job, but the level of rudeness and horrible service I received just wasn’t acceptable. I called corporate only to give out my address and phone number for nothing. Just apologies. So I went today with once again, horrible service. I ordered chili cheese fries and a blonde employee screamed «I don’t know what she wants!» to her manager. I won’t be visiting this location again, sorry Steak n Shake, you need to learn or at least hire people with decent customer service.

Drive thru was terrible, did not serve breakfast at 1 in the morning because they said they were «not ready yet» when breakfast started at 12:00?

Just a great place for milkshakes!

The food is great. I love the bbq western burger and sea salt and cracked pepper fries. What ruins the experience for me is the uncleanliness of the place. The windows had dust and funk along the edges, the smell of the bathroom in the dining area grossed me out. We like to eat in and have the food fresh but in seriously considering eating out or not coming at all. Please improve

I love Steak ‘n Shake, it’s my favorite fast food restaurant by far. I’ve been to several in different cities. This was one of the better ones the two times I ate there during the day. However my bf picked up food around 12am and I would have expected the food to be old at that time of night but nothing worse than that and it wasn’t cold. But my bf got 2 big sandwiches instead of sliders and they left out the cheese for my fries. Hello cheese fries is why I like Steak ‘n Shake! I’ve worked overnights and late nights at other places i know it’s not hard! Good job Steak ‘n Shake day shift. Get it together night shift. I’ll will definitely go back because I love it like I said but I won’t go at night so if you do make sure you check your food before leaving.

The restaurant was dead. I went inside and no one was there so I stepped right up to the counter and ordered one strawberry banana smoothie. I was rung up and paid and started waiting… and waiting. The cashier disappeared so I couldn’t even ask what happened. Finally after 15 minutes she came back and said it would be out shortly. I angrily waited and then 10 minutes later someone else came out and said the manager would bring it out and speak to me. The manager came out with it a few minutes later, didn’t apologize but instead reached in the register and pulled out a coupon for a free shake if you buy $ 10 in gift cards that expired 9 days later. Thank you but no thank you. There are too many places in the area to deal with such poor service.

Putting aside the health factor, my impression of SnS had been pretty good. The burger quality really is one cut above the more ubiquitous fast food joints. This time, I was just grabbing a fast bite before heading off to jail (that’s another story — any Unilocal reviews on the Polk Correctional Institute in Sanford?). For once, I used the drive-​through thinking it’d be pretty fast because it was an off-​peak time. Boy was I wrong. They seemed really disorganized. I’m not talking about a 10-​minute wait, but at a drive-​through even 5 – 6 minutes (from order to food) could seem like an aeon. I guess they felt it was bad too, because I got a free fries. But the burger (bacon double cheese) looked and felt small. They might have misheard me or something, as they put mayo in. The meat was still gristle-​free, thank goodness, but I might be alone in wanting my burger seasoned. I know — nobody does it, and I shouldn’t punish SnS. Would you eat a pork chop unseasoned? So why do all burgers tend to come unseasoned.
I’ll save that for another forum.

horrible. horrible. horrible.
there are 2 waitresses and they really were having a hard time keeping up with the 20 – 30 ppl that were in there. They had 3 cooks, 2 managers and a ‘team lead’ that were standing around not doing anything. I was placing my order to go, and they all stood there staring and ignoring me even as i tried to get their attention.
We placed our order, and after i did, i started to really look around the place. wow. dirty. stuff all over the floor, looked like it hadnt been mopped in forever. YUCK.
20 –30 mins later (??? what the what??) i got our order. My son, loved the burger.
I took a few bites of mine and my stomach started to flip flop.
I love the local Steak N SHake — so this one was a huge disappointment.

First day in Florida for business and I am starving. So I stop into Steak n Shake because it looked unique.
For those from the Philly area it was similar to Nifty Fifties, but with food that was actually decent and service that was worth tipping a little extra for.
My waitress, Miranda, couldn’t have been better. She recommended a burger when I couldn’t decide, was fast with my order and checked in me enough times to make me appreciate true southern hospitality.
As for what you get, well for 7.50 I had a huge burger, fries and a delicious milkshake at a sit down place where someone actually served you. You can’t get that at McDonalds or BK and the food was substantially better.

Store is not clean bad customer service order most time are wrong. Staff uniform not on the standards from restaurants.

Service can be very hit or miss here, and last night was a miss. We waited 5 – 10 minutes to be seated (there were several parties ahead of us including 1 large one). Then we waited 10 minutes for a server to even acknowledge us (to say «be there in a minute» or something). No one did, so we left. This can be a good place to go if you have a large party, and the shakes and burgers are pretty good. However, they need to focus on getting more people out in the dining area when there’ s a lot of patrons.

This is a cost to benefits kind of place. 3.99 for a steakburger and fries combo. The food is good enough if you’re looking for a cheap bite that would make your cardiologist frown.

First time at steak and shake and was not terribly impress. It’s an average burger joint but it’s not close to In-​and-​out burger.

I am a fan. Burgers and shakes open 24 hours.

It’s always a late night experience when I visit as SteakNshake… so it can very night to night. The last time I went though… superb!!! :) Our waitress Laura was great! She was patient, gave us her recommendations and she even showed she’s versatile cause she was doing a completely different job when we left. I love people who can fill many shoes in one job :) There weren’t alot of customers so our service was fast. I have noticed that once it starts getting busy… service slows dramatically. So yes, if you are in the need for some greasy grub… go here… get the Frisco Melt… oohhh saucey!!!