Milosch’s Pre-Owned Superstore

This review is for selling a used car there, not for buying. They offered a lot more than any other used car dealership for my mother’s vehicle, which she was very happy to sell.

My wife and I bought a new jeep latitude from this dealership and it’s been anything but a good experience. First my wife called and talked with a person from the dealership and told them that were coming from an hour and a half away and when we show up we wanted to be as close to the sign and go as possible, and they were on board took all our information and said head in and we’ll be waiting for you. So we get there with our 2yr old and the lady my wife talked to passed us off to a salesman George Esse who is the only reason this place gets a star. Great guy but was given absolutely no information on us and we had to start the process all over again. So while trying to test drive the vehicle we intended to buy the keys (both sets) could not be located. So my wife test drove another jeep in the same class. Discounts we were suppose to get we were told we didn’t qualify for even though my wife’s employer discount was in a category by itself that wouldn’t interfere with any other discount. Then comes the problems with the Jeep bad axles my wife calls them and has to fight with them to come get the vehicle from her work 20 minutes from the dealership and the tech calls my wife and leaves a message «I couldn’t find anything wrong with your jeep what exactly are you complaining about» My wife had to trouble shoot the issue for the tech since he couldn’t do the job himself. Then calls back to tell us «oh yeah the axles are bad ill order parts», 10 days we get the jeep back with some grinding noise where again their tech says «it takes 500‑1000 miles for that to go away since the lube has to work itself in». Now I’m not a smartest person and I know lube in a sealed case doesn’t take that long to work itself in. Less than a week later transmission issues and yet another set of bad axles and now the dealership says to call Jeep. We talked to Jr. who in our few phone calls acts like he doesn’t know what’s going on and passes us off to Dawn who tells us to have the vehicle towed to a dealership closer to our house and they’ll cover the rental then changes things up and says «oh I was mistaken we don’t cover the rental because you didn’t bring it back to us». No phone calls from the dealership to fix this issue they pawn everything off to someone else. I will not buy another vehicle from this place or recommend anyone to them. I would tell everyone to stay away because the «lost keys» seem to be more of a ploy to draw attention from the issue that the vehicle is more of a death trap then reliable transportation. What’s the point of a warranty if the dealership does nothing to honor it. POOR CUSTOMER CARE and POOR BUSINESS ETHICS from this place.