Convenient location in LO. Prices are pretty high compared to other hardware store options in the near vicinity. Customer service is hit and miss. If you get the right person, they can be pretty helpful, but on the flip side it can be pretty bad. Takes forever to check-out if there are a few people in line, yet rarely more than one checker. Which I just don’t get with the amount of staff I see wandering around aimlessly in the store.
Gil K.
Rating des Ortes: 2 Lake Oswego, OR
Very convenient location; very unfriendly service, especially the older men that work there. I’ll travel a few miles to not shop there.
Megan V.
Rating des Ortes: 4 Lake Oswego, OR
I went in to buy bird feed and came out with much more! I ended up with my hands full of stuff and a 10lb bag of bird food. I had an elderly lady come up to me and take most of the stuff to the front register to help me out. It was very generous of her I was asked by every employee I passed by if I needed any help. I would definitely go back for any of my household/hardware needs.
Cait S.
Rating des Ortes: 3 Lake Oswego, OR
If you’re looking for convenience in downtown LO, 5 stars. If you’re looking for a good selection, it’s 3 and price it’s 2 stars. I’d suggest the little bit of an extra drive to Home Depot to make sure you get what you want, at a decent price, with a great return policy.
Peter R.
Rating des Ortes: 4 Lake Oswego, OR
prices high but customer service good. they have a lot of stock . location is convenient.
J J.
Rating des Ortes: 1 Sandy, OR
Have to say, I get continually disappointed here. I don’t find the employees very friendly, especially the older ones. The prices are a little high. It is great to have a local hardware store, but my last several experiences there are sending me right to Lowes!
Jason S.
Rating des Ortes: 5 Lake Oswego, OR
The best Customer Service you will find in Lake Oswego. Ace has a great staff that will hook you up with your hardware needs, they are a great neighborhood asset!
Carole B.
Rating des Ortes: 1 Lake Oswego, OR
The busy holiday season is no excuse for rudeness by store employees. Owners should either staff up or employ only those who can work well under stress. Although I live only blocks away from this business and have been a fairly regular customer in the past, I will never shop this store again because of the unpleasant treatment I received yesterday from a cashier named Connie. Just a miserable experience.
Ana R.
Rating des Ortes: 5 Portland, OR
Excellent customer service. Everyone is very friendly and ready to answer questions. Grandpa needed a padlock and some extension cord, he found them right away with the great directions given by Steve. I also looked around and the prices were competitive and even if they were more pricey than other stores, I would just go here for the service.
Emma W.
Rating des Ortes: 1 West Linn, OR
I stay far from this store whenever I can. I gave it another shot yesterday and not a single employee helped me. They stood around socializing with the other employees. While searching for my purchases, I got side swiped twice by two different employees. What’s the deal with this place?! They have the«hard to find products» and jack the prices sky high. I’m an easy going person and this is my first time writing a review. It took a pretty crummy experience yesterday(along with the track record of other experiences in the past with this store) to disgust me enough to write this. I’m done. I had the last straw. They will not get my business!
Anne C.
Rating des Ortes: 5 West Linn, OR
Friendly and much more convenient than the BIG box stores. I bought several things here: chains for my hanging baskets, rubber cord cover to prevent trip hazards, Terro which is GREAT natural ant killer.
Randy M.
Rating des Ortes: 4 Portland, OR
All I can say is ACE is the place to find the things that are not at the big orange and blue store’s.
Daniel P.
Rating des Ortes: 4 Tualatin, OR
I needed a two wheel cart to help transport my 24″ iMac(boxed) so I stopped by the ACE store in Lake Oswego yesterday. A nice lady greeted me and told me right where to find the carts. I found the perfect cart, small, portable, just perfect for my iMac.