Hilton Garden Inn Portland/Lake Oswego

This place was the worst in my experience, we constantly had employees knocking on our door asking if we smelled marijuana or just smoked marijuana, we clearly didn’t cause 2 employees walked in our room at different times asking if they can smell our room we let them and they looked dumbfounded to not find a thing. But still they constantly knocked even after that. I was disappointed I didn’t get to enjoy my vacation. They need to grow up as a company the whole Hilton company and quit worrying about a smell cause they are located in Portland there are worse drugs then marijuana…

I had to get a room at the last minute when I arrived in Portland. So I made a reservation through their web site. Because of that there wasn’t any way I could let them know in advance that I was traveling with a large service dog.
So I waited for them to say something when I showed up around 8 in the evening. Not a word. The girl at he desk took it in stride as did every other employee of the hotel that I encountered. Check in and out were absolutely painless.
The room was large, clean and comfortable. Refrigerator and coffee maker were appreciated.
The only real frustration was getting on their wireless system. I tried to use the HHonors system but only found out after a lot of frustration that it wasn’t working. The free wireless was and while slow, was adequate.
All in all, I think it was good value for the money.

The beds were very nice! Slept like a dream. The room was clean– this hotel hasn’t had an upgrade yet, but overall it was clean. The only thing that was strange, was the way the food & bar were set up. The bar wasn’t comfortable, it was an odd layout. I would recommend ordering a glass of wine or beer for the room. The check in & out was pleasant. Overall it was Ok, however, in need of revamp and upgrade especially to the «bar.»

The rooms are spacious and up to date with basically everything you demand for a Hilton hotel. The prices are pretty good in comparison to the area and quality you get. The lobby is very spacious and has always fresh hot drinks, which was exceptional after some bad experiences of cold coffee and cold tea. Furthermore, Eric was amazing helping us out if we encountered any issues. Amazing stay, amazing place.

***I would like to update my review to 5 stars. I travel a lot for business and I stay at a hotel nearly every other week. I value customer service above everything else. This hotel, especially Cassie Lemens, provides exceptional service. She reached out to me about some of the shortfalls and I came back to a very clean room. This tells me that they truly care about their clients and their happiness. I appreciate customer service that goes above and beyond and I will definitely make this hotel my home each time I am in Portland***
This hotel caters to the business traveler — you will see rental cars all in the parking lot. In knowing that, this hotel still feel short on many levels.
PROS:
Free parking — such a great find compared to those expensive Downtown hotels. Parking can add up if you’re staying for 3+ days
Covered parking — behind the hotel they have a small covered parking area. This would be convenient during the rainy months. Direct access to elevators in the hotel
Free water — Hilton Honors member? They have a fridge fully stocked with cold bottled water. Grab as many as you need! (Huge perk for me)
Great lobby — nicely decorated, modern, open seating area
Friendly staff — everyone will greet you with a smile. I really value that type of customer service
CONS:
— Loudest toilets ever! This is not even an exaggeration. I cannot believe how loud these things are. It sounds like an airplane is taking off each time you flush. And you will hear everyone else’s toilets flushing all night
— Room service: came back and my old coffee was still sitting there, towels still on the floor, tissues weren’t restocked. If the bed wasn’t made, I would’ve had a hard time believing anyone came in!
— No free breakfast — C’mon– if Holiday Inn’s & Marriotts can do it… (They do have a $ 12.95 breakfast buffet that I skipped)
— Slow wifi — as a business traveler, this is a biggie. I can’t sit there waiting for all my emails to be sent out. And I definitely can’t stream Netflix before bed.
Overall, it’s a convenient location and free parking. I am going to try a few others in the area before I decide on coming back. There HAS to be better options in the greater Portland area.

Great location, right off the freeway and near most of the business parks in the Tigard, Lake Oswego area. This is a popular destination for business travelers and tends to sell out so book early. Don’t like the price, try somewhere else. It’s supply and demand. Other Hilton properties in the area like the Embassy suites are more expensive, or the Doubletree which is converted from an old motel. But this is about the HGI.
I’m a regular visitor here and I find it’s easy to get in and out, the staff is friendly and the rooms are clean. That have a small workout area too. There is a hot buffet breakfast or food cooked to order in the morning. Meeting rooms and common areas are typical for this brand. The location is the draw, with several restaurants within walking distance and easy access to local businesses. Works for me.

We were traveling to a Portland area meeting. While this hotel was some distance from the meeting, we chose to stay here because it is in an area with good restaurants, etc. We have stayed here before and will again. The room is unremarkable: adequate bed, decent chair, satisfactory desk, fine tv with good channel selection, small bathroom with expected amenities and a Kuerig coffee maker. Wifi is easy to use and adequate for my needs. We didn’t try food service though there is some. There were soccer kids running the halls and not using inside voices but they went to bed after awhile. The tub has a nonskid feature which is wearing thin, thus a slippery tub. The front desk didn’t get us our express checkout statement which is a small aggravation. This isn’t a great hotel but it does fine for what it is supposed to be.

This place is not worth the $ 220 a night rate — my room is dirty and smells horrible. I’m disappointed — I love the area, but you are better off going to a different hotel with better rates.

This hotel is in a very good location. Within walking distance to several local restaurants. The staff is very friendly too. Rooms are clean and beds are very comfortable and adjustable. I’ve stayed here many times and they are consistently on point. Free coffee in the morning and cheap delicious breakfast as well. Biggest positive for me is the local restaurants. Waking distance to Oswego Grill and Stanford’s are great dinner choices. There is also an Applebee’s right across the street too. The only negative is they have a small gym but do offer free local gym option to guests.

This place was clean and quiet with friendly staff who were able to help me even at 1AM. (And still somehow managed to be completely awake & cheery!) definitely the perfect place to stop on a journey down south

I’m a big fan of the Hilton Garden Inn. Always good friendly service, quiet and clean. Centrally located with nice restaurants just across the street. I’ve tried the breakfast which is above average.

High priced rooms but in a nice area for business travelers. Rooms are super outdated and the beds aren’t comfortable. You can hear everything above you and the walls are super thin. I constantly heard toilets flushing all night.

One of the best hotels I’ve stayed in in a while. Primarily speaking about the staff… they are remarkable. I got sick while I was there and the staff really took care of me when I called to ask for asprin. The rooms were very clean, bed was comfy and lots of room to move around.

Great value and great location for anyone doing business along Meadows Road. We’ll run and operated. Nice lobby for having beer or wine.

Michele R’s 2011 review is still pretty true after 3+ years so I am not going to overflow the good work she laid down then. We haven’t been here since at least 2009.
Since her review, they have done a nice remodel and refurbishing. Rooms are still fresh looking and clean. The flat screen TVs need more channels than the 3 dozen or so analog channels. The WiFi is free, but seems to be older technology by the somewhat slow stream rate. HGI has replaced the old style coffee pots with Kuerig by the cup machines.
Check-​in can be done online which is handy. Say Hi, sign the slip and get your keys. Couldn’t be faster. Desk people are efficient and cordial. Still get fresh baked cookies in pm.
This hotel caters mainly to business travelers, so it is a lot quieter than the Embassy Suites up Hwy 217 where families with kids seem to be the dominant customer.
Just a few niggling complaints. They need more electric plugs near the desk and bedsides. Usually the lamps could be replaced with plug outlets built in to them. The Kuerig coffee makers tend to be a bit touchy as to water level and the closing of the various lids. The refer is an appreciated convenience, but no freezer section.
But overall, still the best choice for our visits to the PDX area.

DLW and I took a weekend getaway to Portland, and chose this place because it was pretty close to downtown, had easy access to the highway, and the price was right. Hilton Garden Inn is mostly no-​frills lodging catering to business travelers. If you want romance and luxury, find another spot.
Here you get a basic room, basic bath, basic cable and basic amenities. A few things swung me up in my rating however. Microwave and refrigerator in the room were much appreciated, since we often have late night snacks we want hot or cold. Wi-​Fi was free, unlike most Hilton properties which charge for it. They offer Sleep Number beds, so I could have the firmness I like and DLW could soften it up. The pool and exercise rooms are nothing special but clean and convenient.
Food is offered, but best to skip it. Breakfast is $ 12.95 and nothing you can’t get better elsewhere. Same for other meals, and definitely avoid the wine. On the plus side they have fresh baked cookies out in the evenings.
We didn’t need any special service, but the service we got was prompt and courteous. There are several restaurants within walking distance. H Mart is a five-​minute drive, and a must-​see if you have any foodie notions. Keep your expectations in check, and don’t eat here.

Average rooms with great service bring this up from a 3 star review to a 4 star review.
Check in was super easy… free wifi was adequate to check email and browse the web (dont try streaming media like Netflix without paying to upgrade though)
Breakfast was a bit of a disappointment… but the coffee was good.

Upon arriving we were met with a most helpful staff. All questions were answered and information exchanged. We had a lovely time in the indoor pool but the hot tub had a malfunction and was so hot no one could get in. Ggggrrrrhh
The beds are always the best. That’s why we always stay at Hilton Gardens.
As for breakfast, the ball REALLY gets dropped here. Even with our prepaid bed/​breakfast they were acting as if we were bothering them. I had to hunt down silverware after the wait girl said «they’re over there» instead of quickly and cordially accommodating me. I can’t understand how four wait staff, taking care of a total of 7 people, in three groupings, were so BUSY as to ignore the lot of us, but they did. So disappointing.
Not sure I’ll come back to this particular HGH… EVER.

This review is specific to their conference services.
The service was OK, however it was disappointing that they could not accommodate food requests once the order was taken. For example, some ordered caesar salad with «choice» of chicken or salmon… there was no choice. They had a set amount of each and folks got what was available. No dressing on the side or no croutons… simple requests that other caterers could accommodate at the last minute was not possible here. Acoustics were average and I could never envision ant type of celebration happening in such a bland, sterile space. Lobby area where we ate was lovely tho.

Stayed here while on business in Lake Oswego. Not bad at all.
— Service/​Front desk was nice.
— Check-​In was easy/​no issues.
— Free USA Today.
— Free cookies at front desk.
— Clean room.
— Pool/​Hottub — which I used each night before bed.
— Location was great for work.
— About a 25 min drive ($ 65-​$ 75 cab fare) to the airport.
— Slim selection of restaurants nearby.
— The breakfast was so-​so — nothing to write home about.