Mud Bay – Lake Oswego

Mudbay is a terrific store with knowledgable staff that know the art of customer service. I have been purchasing Maggie’s food here for several years. I always learn something new. Highly recommended for anyone who likes to know more about what you are feeding your dog.

What a great store with a super friendly staff. I bring my ferrets in from time to time and everyone who works here is so sweet with them. They even let me know when my ferret food was going on sale. Love it here!

I have to say that this is honestly one of my favorite stores, and not just in terms of pet food & supplies. It’s easily the friendliest, fairly priced, convenient, and highly knowledgable stores I’ve shopped at, period. They have a wide variety of everything you could want for your dog (I say this since I only buy items for my dogs, although they do carry products for other pets as well).
I first starting shopping at Mudbay when they opened their Lake Oswego store branch, which has plenty of free parking in the large lot they share with other stores in the small shopping plaza (in addition to being right down the street from where I live). By the high end brands Mudbay carries and the small boutique feel of the store, I expected everything to be overpriced and similar to what you could find at other retailers. I couldn’t have been more wrong.
First off, the staff is extremely friendly and highly knowledgable about their products and about pets in general. You’re always greeted warmly when you first walk in the doors, and continue to receive helpful and friendly service during your visit. If they don’t have the answer right away offhand, they find out and get back to you quickly. Not only do they have great knowledge about the products they carry, but about animal behavior in general. I’ve had questions answered more thoroughly by Mudbay employees than I have had at my vet’s office. The products they carry are high quality, and quite reasonably priced. While they don’t offer «rewards/​loyalty» programs, the prices aren’t marked up, and with the customer service you receive, you’re bound to become a happy, loyal customer.

We love Mud Bay LO! My Cavalier puppy is an incredibly picky eater, and the staff at Mud Bay has very patiently worked with us on finding high quality food he’ll eat. Everyone is great, but Page is especially fantastic — she always remembers us and is highly knowledgeable about the products. The selection and quality of products is outstanding, and prices are very competitive. We’re moving out of state soon, and both my pup and I will miss Mud Bay terribly!

Really love this place. Lots of choices for food, treats and toys (and beds!) The staff are friendly and knowledgeable… Prices are good. Thank you Jordan for helping us find food that would work for my cats health issues. You are kind and genuine and helpful — all great reasons for why we will be back!

Kind, friendly, helpful staff, great products and a camping store atmosphere (which is a good thing). I’m very glad to be able to shop here for my four-​legged kids. Look forward to going back. Thank you, Page and coworker with brown hair whose name slipped out of my middle-​aged brain when I wasn’t paying attention. You are very welcoming and offer excellent customer service.

Top quality goods for your four-​legged fur baby conveniently located next to New Seasons in Lake O. Great selection of frozen raw food as well. It’s true, the staff here are top-​notch; friendly and knowledgeable. I love you guys!

Love this store!!! The staff is very friendly and extremely helpful and knowledgeable about their products. Highly recommend it and I am VERY picky about products for my dogs!

We are glad they started stores in PDX. We have been to Seattle store and have been a fan. They have much better pets food choice than those big national chain stores. Foods for our pets is really important for their health and welfare. I cannot wait they have a new location in the same mall as new WholeFoods store on Scholls Ferry Road in Beaverton/​Tigard. One thing is they sell shaved Bonito for dog/​cat treat. Someone in WA repack Japanese fish stock Katsuobushi and sell in their store. It is human consumption grade and we give it to out pets, too. They love it but I feel like it is deceptive to some consumers because they can just buy it in Asian grocery store in less price
シアトルのお店に行った時から良いお店だと思っていて、ＰＤＸにもできてくれて嬉しい。大型ペットストアーやスーパーで売ってる劣悪のペットフードでなくて、小規模だけどちゃんとしたメーカーのを取り扱ってると思う。サービスも良いし。一つだけ止めて欲しいのは、ＷＡ州の誰かから仕入れてるトリートだけど、日本の削り鰹節を小分けにして売ってる事。ショールズフェリーの新しいホールフーズと同じモールに近日オープンするみたいで楽しみ。安くて質の悪い餌をペットに与え続けると、病気の元。

I used to go to Pet Loft on Macadam (closed to my work).
Nothing wrong with Pet Loft, just this Mud Bay is bigger and have more healthy snack choices for our pets.
The space is big enough to allow your dog walking on the leash without bumping to other customers.
Very…very friendly staffs.

Excellent service both over the phone and in person. I was very impressed with the store layout and how easy it was to find what I needed. Maggie, a staff member, was very cheery, welcoming, patient, and helpful. What a great employee. I would love to bring dogs in just for a little treat.

Consistently helpful and friendly staff. Good selection of (quality) products throughout the store. It was interesting to find today that our canned dog food was less expensive here than a ‘big box retail’ pet store.
Apparently this is a NW family owned business. We like supporting this type of ownership.
Keep up the good work Mud Bay, our doggies enjoy coming to your store!
EDIT: By the way, today was our fifth visit to this store– hence «Consistently helpful and friendly staff.»