One Jefferson

The management at One Jefferson is either dishonest, horribly disorganized, or both. As a result I have spent hours working on a problem that is due to their error and now I’m forced to hire a lawyer to help resolve it because they refuse to work with a mediator. We loved the location and the apartment was decent but I strongly recommend against renting from them.
We bought a house in 2015 and broke our lease with One Jefferson. We had several discussions with them and made sure they were aware of everything we were doing and made sure we followed the correct procedures. We gave written 30 day notice, paid the break lease fee, turned in our keys, cleaned the apartment, and moved out all our possessions on the day we said we would. We even did a walk through inspection with them. On our last day we had another discussion with them in the front office and they confirmed we had done everything properly and so we left on good terms.
To our surprise, we received an E-​mail from them 10 months later stating we owed several hundred dollar and they threatened to send us to a debt collection agency. After some back and forth discussion I learned that their records had our move out date 10 days after we actually moved out and after the date we said we would move out on our written break lease agreement. They had charged us rent and utilities for 10 days after we moved out, refused to present any evidence supporting their incorrect move out date, and sent us to collections.
I’ve sent several pieces of evidence supporting our move out date but they will only look at their incorrect records and refuse to discuss. Now I’ve been forced to start working with a mediation company and hire a lawyer all to correct their mistake.
If you want to avoid an experience like this, don’t rent from One Jefferson.

Love One Jefferson Parkway. Great amenities available for resident community including Olympic size pool, hot tub, gyms, community kitchen and grill.

One Jefferson Parkway should be your next temporary home. It is conveniently located in western Lake Oswego with easy access to transportation, interstates, shopping, parks and recreation, and restaurants! This complex is a genuine hidden gem in Lake Oswego. It offers apartment amenities such as hard wood floors, wood fireplaces, granite countertops, full size washers and dryers in the unit and all units are being upgraded (as of April 2016). I have heard my neighbors through the ceiling and walls but I had the same issue with neighbors at the Wyatt in the Pearl. Sometimes loud music, dog nails, and high heels make noise.
The commmunity has a large indoor pool and jacuzzi spa opened year round, free tanning bed, fitness center with limited treadmill availability but nice equipment and free weights, a clubhouse kitchen, and membership to the Mountain Park Recreation center just across the street. The complex is huge and you may not always get a free parking space near your unit in the evenings. Consider purchasing a reserved space or garage for more convenient and consistent parking. The grounds are mowed weekly which is fantastic since some residents (including two of my next door neighbors) ignore the rule to clean up behind their pets. Generally this is a very beautiful and quiet property with lots of privacy.
The management staff has been unbelievably accommodating especially Kirsten, Micayla, and Billy. They are extremely responsive and knowledgeable about the property. They are educating the residents and implementing new programs to further improve the quality of life for their residents.
Cons: The commmunity may be a little overcrowded due to popularity and reasonable rents which does mean less free parking, more kids, more unscooped pet poop, and more trash in the bins. The property was built in the 80s or 90s so it’s slightly older and I prefer new and shiny on the outside as well as the inside.
It is what you make it and 98% of the residents make it great.

I am a current resident at One Jefferson I have lived her for six months and I have just renewed the contract for another 1 year. Furthermore, the location is awesome, it’s a very nice place to live, very quiet which suits me just fine. The staff are very polite and respectful. The maintenance is fantastic, they respond very quickly. I have never had any issue with anything here. However, I highly recommend One Jefferson Parkway.

My husband and I moved in about a year ago, and have really enjoyed living here. We moved from out of state, and only had one weekend to find an apartment. At first we thought we weren’t going to find anything since every place we checked had huge waiting lists. Then we stumbled across One Jefferson. They had available units, the prices were very reasonable, and the apartments were lovely. Plus, everyone in the front office is super nice which really makes a huge difference when you are renting. On a bonus side note… the Barbur Transit Center is only a 5 minute drive from here so for anyone grabbing a bus into downtown it’s super convenient!

I appreciated, from the moment we started looking to live here in December — the shining face of Micala up front. We’ve had issues to deal with — but she is the shining star of the team who always makes me feel like I am being heard and her client-​facing manner is just excellent. She gets extra points in my book. She is really why we signed on to live here and we did so during a special, so we got a great move in deal.
The BEST reason to be here — well, Lake Oswego, of course! It’s an affordable way to live here and if you consider you get the amazzzzing Mt. Park Rec Center — for FREE — as a bonus, that’s worth about $ 500 extra a year we get just for living here. Many paths to walk, a nice clubhouse that you have unrestricted access to is great, b/​c I can have client meetings there. I use it alot, just for a little change of pace. That you can also swim most of the day without a lot of people in the pool and hot tub is a plus. The weight room is rarely crowded, so … I have no excuse whatsoever ‘-)
We moved from a condo, and certainly, when you move into an apt complex — you are dealing with different things like noise levels and 300 other units which a lot of them can have repair needs, yours can take time to get to — that’s s given. I appreciate when I’ve had an issue, it was addressed as quickly as possible and the new management since Feb I believe is making serious efforts to shift things into better Customer Service, in general. I appreciate I have a storage unit, as well. And, at move in — we could rent a garage for a month — just to make it possible for us to organize everything. That was a huge blessing
I love that our end of the complex is full of great neighbors. It’s quiet, everyone is conscientious and we are lucky I feel to have that — given some complexes where it looks like white trash outside people’s units. I appreciate too, they allow animals and larger dogs — with no breed or weight restrictions which many places have.
There are lots of pluses to being here — and I am really glad there is a new manager now really keeping a watchdog eye over all the challenges people have had. That’s worth its weight in gold.

Oh wow things have improved so much since Kristin arrived. The trash has been cleaned up and managed properly, maintenance comes on time and I can get through to the office. Great improvement. Thank you.

This property is managed by AMC Property Management. Google them and you will find that all of AMC’s properties have TERRIBLE reviews. Stay away from One Jefferson!!! You can read the tenant reviews on Google. They don’t answer the phones, they don’t return calls and they ignore or delay maintenance issues. I guess they figure they have the tenants locked into leases. Even the Better Business Bureau gave them a terrible rating because they received so many complaints. Sign a lease with these guys and you have contracted for 6 – 12 months of frustration, anger and misery.

Come on people. It’s an apartment complex. If you want complete silence and not to hear your neighbors, buy a house or rent one. You will always hear your neighbors.
My husband and I have been here around 4 months or so. The first thing we did was take care of the ants. Orkin came right our about 2 weeks after we moved in and we haven’t seen any since. Maybe the people complaining about the ants were complete pigs who couldn’t put away their plates. If you leave food out, you’re inviting them back in. Be smart.
The view is absolutly stunning. The floor planes are simply unique and wonderfully laid out.
The management, we’ll they are disorganized, but they all have hearts of gold. I had a very bad experience with one of my neighbors. I parked in her spot, and she parked behind me, waited for me to come out of my apartment. When I did her friend started to cuss me out, the person herself started telling me to never park in her spot and that it was bull shit that she had to keep telling me. I calmly told her I’d never parked there before and I had been assigned that spot. She finally calmed down after about 5 minutes of berating me and talking down to me.
Management quickly did something about this.
They have always been very helpful and kind anytime we’ve called or interacted with them. The biggest thing? They aren’t stuck up snobs like most of the people here are. Management is really laid back and that’s not something they should be, but it’s very nice and different.
Repairs can take a while, I think the longest we had to wait was around 2 weeks to get one of our toilets replaced.
Overal, use your brain. It’s an apartment complex, it has problems. Find me a complex that doesn’t and you’ll get a gold star. More people post negative things than positive things. If it was really SSSSOOOOOOOO bad as many people on here are saying, there would be so many more people Unilocaling about it. This is a huge complex, think about that!

To any potential residents, I would thoroughly read through all these Unilocal comments and consider if this is really a place you want to live. I’ve read most of them and the stories are true. I have so many horror stories about this place I don’t even know where to begin.
Management: The management is completely incompetent. They would constantly misplace our packages and then get mad at us for insisting they had been delivered to the office. They would eventually find them but make zero effort to apologize (not apologizing is one of their specialties). Maintenance repairs never get processed, we had a window that leaked and tried to get it fixed for two years, never happened. They are completely disorganized. They also specialize in taking breaks about every 20 minutes to walk outside and talk on the phone or smoke.
Parking: Parking is an absolute nightmare. There are not nearly enough spots and as a result the tension between residents is palpable. People get super angry at each other… pick fights, write nasty notes on windshields etc.
Ants: This place was built on an ant hill. I get that a lot of Portland homes get ants, but not like this. It’s so bad that they actually pay for Orkin to come out whenever you want (and they probably come at least once a week). If we left any piece of food out our place would be swarming with ants when we got back.
Our biggest horror story with management is when we moved out and they insisted we didn’t give them a months notice and charged us a pro-​rated $ 750 for ½ months rent. This was completely insane, and we were shocked because we turned in our notice well in advance. When confronting them, Autumn (front desk worker) insisted that we give her «proof» that we turned it into them a month in advance if we wanted to get our deposit back. Proof?! What do you want me to present you with, a picture of the move out agreement, who does that? Autumn tried to tell us the date the agreement was marked as turned in was almost 3 weeks after I delivered it. To anyone who’s made comments about them being totally disorganized this should come as no shock. I was able to find text messages from the date we turned it in showing the «proof» they needed, and also threatened them with a lawsuit. They finally agreed that we didn’t owe them the money and we would get our deposit back. However, this was just the beginning of the nightmare. Our check never came… we’d call, we’d email, and get NO response, for ALMOST A YEAR. When we did manage to get ahold of someone they would make excuses and tell us that either our check was on its way, or that it was out of their hands and corporate was taking care of it. A week ago, my girlfriend called again to ask where our money was and Billy (another front desk worker) said there was nothing he could do and actually HUNG UP ON HER, mid conversation. When she tried to call back he refused to answer the phone. We had our lawyer call on our behalf, and Billy hung up on her as well and told her to «sue him». We moved out ALMOST A YEAR AGO, and we JUST got our check today. Only after numerous threats of a lawsuit and threatening to contact the BBB.
These people are crooks and practice terrible business. Do yourself a favor and don’t live here.

Advice for potential residents: thoroughly read the reviews. We chose to ignore the continuously irate tenants posting on Unilocal and other sites, pretty big mistake.
A little back history for you, we lived across the street at the gables were the updates aren’t as luxurious and we were paying the exact same price for a 2 bedroom apartment. It seemed like a no brainier to move right?
My biggest problem with One Jefferson was the staff. We had no problem paying what we were due (even though utilities were upwards of 300 for 2 people… and trust me from experience this is double what we were paying across the street) however on multiple occasions including our move out they gave us the incorrect amount! And then threatening to send us to collections. Are you kidding me? On one occasion after paying what I was told our «total amount due» I went back into the office after finish g out they didn’t include our utilities in the total the staff told me it was MY fault because I asked for total amount due instead of «rent, utilities, and any other fees». Wait what? Friendly staff? Yes. Uneducated and clearly inadequate? Yes.
Besides that mess. We tried to get a covered parking spot since parking is ridiculous (at this point just trying to give them more money) they told us they were auditing parking… For 9 months straight apparently.
While that’s all well and good our apartment was covered in black mold and water damage which we tried to contact them about and they refused to return any of our calls and emails. It would be one thing if it was a broken cabinet or broken lock to be storage unit (oh wait it was that as well) but this is the safety and health of your tenants!
DO NOT RENT HERE. There are plenty of beautiful apartments in Lake Oswego.

I moved out of One Jefferson 10 months ago and they are now trying to extort money from me by threatening to send me to collections if I do not pay today money they allege I now owe after 10 months. No prior notice, phone call or email has ever been sent prior to today. I worked hard to obtain a good credit rating as I am sure many of you do. Please do not rent from this company. It’s unprofessional and you will regret it. Move on past the pretty pictures and its allure. Don’t become a victim.

#1 Jefferson parkway has gotten even worse with new owners. No snow removal, no salt or sand on ice covered stairs, walkways or roads in and out. The apartments are crumbling. Horrible place. Don’t even think about moving in here. Seriously.

Save yourself the trouble and DO NOT MOVE IN HERE. The units themselves are average/​decent, but the «1 star review» is in the details and the management, or lack thereof.
On a monthly basis, at the very least, I come home after a hard day’s work and find a notice on my door that we under paid our rent by $ 8.37 or $ 4.62 or $ 3.18 or some random number. I know this is wrong, because we are in a lease and the rent is the same each month, with the exception of our water/​sewer/​garbage which varies from month to month. This is given to us monthly on a small note card. We pay the amount that is owed, always. When we go to the office they let us know what we owe, but are unable to tell us where the number came from. They will tell us that we are supposed to be paying $ 35 for a carport, when our lease says $ 25. My response being, so then shouldn’t we owe you $ 10? Of course, we don’t owe them $ 10 because in our lease, a legal agreement, it states what we agreed to pay. But apparently, legal agreements mean nothing. On our water/​sewer/​garbage bill, they decided to randomly add a 4^th charge called a Common Area Maintenance fee, which added $ 45+ to the utilities. I have a friend who lives in the same complex and she did not receive the «CAM» charges on hers. When I asked the office, they said that not everyone gets charged, they just have selected random buildings. We put our foot down and said we are not paying it and it hasn’t shown up on a bill since. The inconsistency of this apartment complex and the fact that you can go in on any given day and there is person in the leasing office that could not answer a single question, is infuriating. We were at one point told that they didn’t have on record which unit we rented, which carport or which garage we were paying for. In addition to the leasing office and management office being clueless, we have been yelled at by the manager, in an extremely unprofessional manner. A manner in which a person would lose their job.
A few other things to consider:
* If we don’t turn the heat on in our apartment on a 40 degree day, our apartment will be 50 degrees. If we do turn the heat on, it will be a cozy 58 degrees. The insulation is terrible.
* The common areas are not tended to. Garbage overflowing, rats, unkempt walkways, mattresses in parking spaces, etc. It’s a great contrast to the perfectly mowed lawn and flowing fountain in front of the leasing office.
* A chimney maintenance notice is put up and they will give you a week window (sometime between Monday-​Monday) as to when they will be coming in to your unit to clean it. A week. We are required to have pets out of the unit when they come, but they won’t give you a specific date.
* They raise the rent substantially when your lease is up, like $ 500 more per month substantial.
* Upon moving out, I found out from a coworker who had rented a complex managed by the same company, to have had the same experience. Just AWFUL.

I’m a Current resident (winter season)
The elevation of where this property is located will accumulate more ice & snow than surface streets. The management team should do more to clear the parking lot for safety but they haven’t after 4 days. Other nearby Apartments on the same street have clear safe driving paths. Walkways aren’t safe either. You would think you could walk to pay rent. Safety isn’t a priority.

DO NOT RENT HERE! YOU HAVE BEEN WARNED!!! Horrible management! We received a notice stating our lease was up a full month before it actually was up. This was cleared up only after showing a copy of our lease and arguing with assistant mgr and manager. It appeared to be an attempt to charge us an extra $ 500 to go month to month the following month. Don’t expect any understanding or basic customer service. The managers are some of the worst people I have ever met. They can make repeated mistakes, but if you make a mistake by one time paying your rent 9 hours late after the holidays, don’t expect any forgiveness. The front desk workers are nice but powerless and the attitude from the managers is disgusting. We have had so many issues from slugs that crawl in under the dishwasher nightly to continually having them fix the same things from heat, toilet, stoves, etc. over and over, and a parking lot that is a death trap covered in ice. It’s so bad that it gets to the point where you would rather live with issues than put in the time and energy from getting a response from these incompetent people. Don’t expect to be called back when you leave a message, they won’t call you unless you’re ready to rent an apartment. Don’t be fooled by the model, it looks nice but you can put lipstick on a pig but it’s still a pig. This is the first time I’ve ever reviewed an apartment online and I wouldn’t have bothered if it were just the continued issues with getting things fixed. It’s the total disregard and disrespect for tenants from management that is what is most upsetting. As a word of caution you will want to double check notices and fees assessed to you from this office manager and assistant manager as these women are very unprofessional, unpleasant, and overall shady. Also, don’t let them fool you in saying it’s new management. Nothing has changed the same people still work there as when we moved in, and things may even be getting worse.

The worst place I have ever lived in. «luxury apartments» is a joke. Parking lot was ridiculous, got towed twice and still waiting to receive photo proof from the management on why we got towed, for both occasions. The garbage area are discussing and constantly overflowing. This luxury apartment comes with a cigarette problem, you smell smoke everywhere and cigarette butts all over. The so called manager that did my walk through stated «this was one of the cleanest apartment he had seen since he started working there» I received a comical $ 2.19 of my deposit back for what they state was needed cleaning fees.
I just don’t want anyone else to get tricked by their «luxury» apartment lies, use your money in any better way then this place.

Man, some of the other reviews posted here are SO overly dramatic.
Are there issues here? Sure. But that’s because it’s an apartment complex– not because it’s particularly awful. I would recommend the people using terms like ‘slum’ and ‘ghetto’ go take a look at a real slum or ghetto.
I’ve lived here for about a year and a half, so I feel pretty qualified to speak fairly on the subject.
The Good:
–Office staff is fantastic. Really, they’re great. They’re super friendly, love my dog, greet me by name. Things have been on the up and up since Kristin took over.
–Location, location, location. Want to get dinner in Lake Oswego? Heading into Portland? Either way, you’re super close! Mountain Park is quiet and safe so there are no worries about walking alone or being on the ground floor.
–The clubhouse is nice and the attached gym is decent. Sure, the equipment is limited (by law, they can’t have free weights without having an attendant there) and they could stand to fix the machines (30−40% are broken) but overall, you can get in a decent workout. You get a «free» (aka included in rent) membership to the Rec across the street, if that’s more your style.
The Bad:
–Maintenance can take a while to respond to requests but once they get there, they’re always quick and friendly. We’ve been waiting on our toilet to be fixed for a MONTH. They missed 2 appointments, failed to schedule others, and when they finally came by, they didn’t fix the issue. They said our apartment is ‘too warm’ (laughable– it’s always freezing) and it makes the toilet sweat. Uh, excuse me? They said they’d get a professional plumber there to ‘fix it.’ I’ve been trying to confirm this with them via phone but can’t reach them because…
–It can be hard to get a hold of the office by phone. They’re usually there during their posted hours, but rarely answer the phone. I’d say 20% of the times I’ve called during their hours, they actually answer. I can’t figure this one out! Do they sit and watch it ring? Screen my calls? I don’t know.
Overall, this place isn’t nearly as bad as some of these reviews would have you believe. Sure, there’s room for improvement, but hopefully you aren’t planning on living here forever anyway.

Welcome to one Jefferson (faulty towers)
There is no air conditioning on this property. The walls are paper thin so you can hear the above tenants drop a pin. They have no contract with any garbage company so Vernon are running ramped here as in (infestation)
They are adding a maintenance fees to their new lease agreements without divulging the actually amount. They are charging water that is three times higher than those living in large single family in the the same neighborhood.

Welcome to Lake Oswego’s one-​way road to misery ;)
Jokes. All jokes. Honestly, the place isn’t really all that bad. The neat little fireplaces do a justice, considering the poor insulation in the walls and the constant reliance on semi useful space heaters (Your wallet will never forget the writhing pain of utility costs… around $ 250 a month). The shiny marble counter tops also make the cheap cabinets and cloudy, sticky, undependable windows seem less relevant. The repair service is on par, I guess. I’ve never had troubles with the charming men walking into the home (weeks, maybe months after I’ve called) to fix constantly clogged drains and loose screens that always seem to find themselves undone.
The staff at the leasing office is absolutely unbearable. Changes in management bring in a new roster of unhelpful, condescending people. Every visit to the clubhouse, leaves me grimacing, more often than not, despite a soothing presence of the over-​advertised structure that somehow manages to entice customers into thinking that these are actually «luxury» apartments. Please.
As I’m producing this review, I see a cluster of ants in the corner, stinkbugs sprawled out on the walls, and the unsettling memory of the girl, about three units over, who I could vividly hear screeching cries of agony at 2:30 in the morning some 2 nights ago.