Verizon Wireless – 4G Wireless

I would highly recommend going to a different store. We purchased a new phone and the rep explained that it was our lucky day because they were having a promotion of a free mini ipad. Both my wife and I insisted that we did not want the mini ipad and did not want to pay for it. He pressed on telling us that it was free and there was no charge. We took the ipad and later discovered that it also included a $ 10 per month cellular service charge. Now they refuse to cancel the contract. Straight up fraud.

I walked in paying $ 120/​month for 3G data EACH for my husband and myself, walked out (unknowingly) paying $ 160/​month for 3G of SHARED data. I feel like I was completely taken advantage of. I asked about switching our plan off of my husbands work plan to OHSU’s discount and was told that it would definitely be cheaper. DJ, the person helping me, flat out LIED to me. He told me I could get a new Samsung Galaxy s6 for free. My iPhone was broken & we were due for an upgrade. So with the Black Friday special, He said I would get charged $ 100 each at the store, but would receive $ 200 credit on my bill. LIE LIE LIE. After reviewing my new $ 160 bill, there is NO credit and I see a $ 27 charge x2 for the device installment payment. He signed me up to finance $ 1300 for 2 new phones (one for my husband)
I have never financed anything other than my house and never wanted to. I admit I did not read the credit card machine that the contract is on before signing it, but you can bet I won’t ever do that again. I will absolutely ask for a printed version and read it line for line. JERK, LIAR. Do not trust DJ at this store.

My wife and I came to this store to upgrade her phone to the iPhone 6. After a long time of talking to them we agreed to sign a contract for the EDGE plan. They told us it shouldn’t cost us anything more than what we were currently paying. Well the next month I get the bill and it costs about 40 $ more than the original bill so i look at the cost breakdown. They had signed us on a insurance package which they never said and never saw on the paper we signed ($ 11). I then see that for the smartphone access (normally 40 $) they took off 15 $ for being on the EDGE plan and then ADDERD 27.50 $ for being on the EDGE. Now idk what in the world this guy was saying when he said our bill shouldn’t go up AT ALL! Its WAY over the price we were paying! I can understand if he forgot to mention the insurance package, OK i can deal with that, but flat out LYING to us that our bill shouldn’t change with the new plan, COME ON! Pathetic. I will never come to this store again. For anyone who reads this post, don’t listen to what they say… read EVERY DETAIL of that bill and have them print a detailed breakdown for you.

I was hesitant to go into Verizon to look at a phone upgrade because it seems as if mobile phone stores are a meditation in learning patience. Not this time! Phil, the new manager was outstanding! Seriously, answered every question, solved every problem he could and wanted me to walk away very satisfied. That happened and I’m here to write about it. He was professional. Knowledgeable. Customer centric. HIGHLY recommend this location for Verizon. It was a bit busy but great news: there’s a SBUX right next door! Get a coffee and enjoy even waiting! (which I didn’t have to do — but those waiting were chillin’). Thanks Phil — there are a lot of promotions out there to change carriers — don’t do it. Just find a trusted Verizon office and let them remind you why you’re going nowhere but home to upload your apps to your new phone.

For whatever reason upgrading the phone can be a really difficult experience. Not today. And we were upgrading the family plan phone and Phil, the manager here is doing a tremendous job. He’s knowledgeable, professional, goes the extra mile, and absolutely wants to create a win-​win situation. Wow, what a different experience than we’ve had in the past with other carriers. If you’re looking to upgrade your phone or even trade to Verizon I recommend you come to this location and work with Phil. And unbelievably, we’re not going to spend the entire day here trying to upgrade her phone.

Under new management. The new owner is a rock star. I went in with a broken phone, the staff helped me contact Verizon to get a replacement phone via insurance. When the new phone came in they activated it for me and then did an account review to get me the best price on my monthly service based on my usage history.

DO NOT GO HERE! This store is independently owned, we figured this out after calling the 1 – 800 number the other day. The people that work here straight up lied to us about the contract we were signing up for. These people are con artists. Do not support these low lifes. I would give a zero star if that was an option. I hope this place goes out of business. This review does not reflect my feelings towards the company as a whole, my frustration and anger is only with this store. I strongly urge you not to go here, please take my word for it and spare yourself time, money, and the headache of having to deal with these scum bags.

OK I have been to this new store twice now and both times suck. The first time I asked for help using my Verizon phone and was told go to one of there stores where they do that this store is just to buy from! The second time I went in because my phone had a piece break off where you plug it in and I had ordered a new part and received it and could not figure out how to put it on. I was told «go somewhere else» that they are no a techie store, whatever that is and I might try Best Buy or the downtown Verizon store. I commented that was 10 miles away, and asked if there was something closer. The staff (apparently in training) did not seem able to get me an answer so I left.
So one star for being about as unhelpful as a store can be!