Enterprise Rent-A-Car

My reservation was at 4:30pm driver came and picked me up exactly at 4:30, so we got to the facility around 4:50pm, turns out the car I reserved is making a funny noise and so the guy went to get another small size vehicle on another lot. I’m still waiting. It’s been an hour! I’m paying $ 53/​day for this rental because I’m dropping it at a different location! I called this morning to confirm my reservation and everything was said to be ok. This is unacceptable, absolutely an unacceptable way to be running a business. I am feeling stranded! I’ve been told I would get a 10% discount, at this point and I think you will be losing a customer for life! Never a good experience with enterprise! Don’t go with this company.

If I could give no stars, then I most definitely would. Here’s my one star for the terrible service my boyfriend and I received at this location. Unfortunately, we are young and still learning the ropes of traveling. We arrived at this enterprise after landing in PBI airport. I had my reservation booked online through my corporate Viacom account and we were greeted by two employees.
Angela ended up assisting us and was a bit cold. We weren’t informed prior to our reservation that people out of state are required to have a credit card. Since we were going on a cruise the next day, I didn’t think to bring any credit cards only cash and debit. Point is Angela was not helpful at all. She DID inform us that the airport enterprise would be the only location to take a debit card. And left my debit card and ID behind the counter while we had to figure out what to do. I asked her to cancel the reservation and she said there was nothing to cancel, so I had to cancel it myself online. I’ve rented to enterprise in the past and I’m aware they provide shuttles. Did she offer one? Absolutely not. Luckily we caught a cab to the other location where they were more than helpful. Interesting thing is we overheard another customer complaining about Angela the next day when we made our return. Never going to this location again.

Excellent customer service. Needed to be picked up and brought back after my rental, never waited more than 10 mins. The check in and out went fast and smooth too.

I have rented from this Enterprise several times but this last time will be my last. The car I reserved was not there. They tried to sell me on a more expense car for «only» $ 10 more per day but made no acknowledgement of their screw up. I ended waiting 45mins for a car to be delivered from another location. Poor, poor service.

Cherisa and her crew really worked hard to take care
employees. I could not be happier with their excellent service. I will continue to use this rental car lication.

PLEASE READ MY TIP BELOW! Horrible experience! This location was better managed when Nelson Garcia was in charge. Now it has gone downhill! The guys working there are incompetent, rude, and UNapologetic! They took $ 150 from my bank account for no good reason. They had already been paid. Bad service! The manager, Eric Kubilos is running a bad team. He was was just as RUDE and INCOMPETENT! Rent elsewhere!