Meadows Ice Skating

This review receives NO stars! This is a review on the out-​door skating rink at the Meadows. The process by which paying customer turn in their rented skates to get their shoes back is absolutely horrible and mis-​maganged. I was there today with my family, went to the skate side to turn my rented skates in and get my boots back, but they tried to give me someone else’s boots. The incompetent employee behind the window looked everywhere for them, while she kept asking me over and over if I had switched skates with someone else! Of course I didn’t! It’s a simple process really, you hand them your shoes and they give you skates, yet my boots were no where to be found! They asked me to come back behind the booth and help the locate my boots. We had 4 people including me looking for them. They must have asked me several times what they looked like. After looking of them for at least 20 min, the girl asked me again, «are you sure you didn’t trade them with someone»? «I couldn’t have put the wrong skates up there on the shelf, it’s not busy enough for that today». So, of course it’s not her fault, that my boots are missing. Oh and since when is it OK TO BRING YOUR DOG TO WORK! Yes, there was dirty curly haired dog behind the window inside the booth where they keep the shoes and rental skates! Also, they were NOT spraying the skates before and after each use (I was inside with the employees for 20 min). So after 20 min of looking and arguing with the employees about what happened to my boots, the manager got loud and irate with me and said they could call me if they find them (after I finally had enough and yelled). I stepped outside, in 40 degree weather with no shoes on, while my husband got the owners phone number. I called the manager or owner, and told him the situation. First of all, he was at home, and sounded like I had woken him from a nice sunday afternoon nap. Didn’t even tell me his name or title when he answered the phone. I repeatedly asked him for his bosses name and number and they conveniently, didn’t have it. He then asked me for my name, didn’t ask for a latest name and an address so he could reimburse me for my boots. I highly doubt we’ll see that check! And did I mention there were huge chunks of ice missing and they wernt using the zamboney. We had to dodge them as we skated.