Lake Stevens Vision Clinic

The workers lied to me about what my insurance would cover and they told me that the contacts I ordered for my kids were covered 100%. When I got a bill for over $ 100.00 for the contacts, I went to the clinic and I was told that they never know for sure what the insurance will actually cover. I felt lied too and and soon as I told them this, they immediately knew what my insurance covered and told me that I would be paying 15% of the contacts fee. I would not recommend this clinic. Also, every time that my wife is called, they call her by her old last name that she hasn’t had for 8 years and every time she corrects them with her «new» name yet they never seem to change it in their computer.

The new staff are rude and short! Since the new owner took over the prices has went up! We have been patients there for years. My sons glasses were under a two year manufactor warranty and the broke within a year and I still had to pay for a new pair of frames because the clinic wouldn’t honor the warranty because they claimed the frames had been discontinued. I went in to purchase the frames and fpr my sons eye exam and found out the new owner switched manufactor and wouldn’t provide me the number of the manufactor who made the frames so I could get them covered. I had to pay for new frames!

I have to agree with Meaghan about this office. From the minute I walked in, I could feel the power trip going on with the front desk staff. It was very clear that they were going to be in charge of everything that went on in there. It should always be a partnership & the truth is — first impressions DO matter. The doctor may be wonderful, but the front staff totally turned me off. I left and will get my eye care somewhere else. And another truth is that I will share this experience with friends & family so they don’t «step into it» either.

My 6 year old daughter had an eye injury and was scared for any contact with her eye. She went in and received wonderful service and actually enjoyed her appointment. She keeps telling me she has a special glowing eye. We/​she loved her experience and now LOVES the eye doctor. Thank you!

Power trip dynamic in this office. You are not in charge of your own care. Having to take time off work and pay out of pocket for another exam in order to be in control of my own eye care.

Couldn’t find a more friendlier staff. They do go above and beyond for their patients.
Flexible appointments
Nice variety of glasses
Nice, clean atmosphere
Very informative with eye care.
Wouldn’t go to Another place!

The very first time I took my daughter to an eye doctor I took her to Dr. Windhorst because he was the closest I doctor that took my insurance. My daughter was six at the time and she had a very difficult time focusing on the letters. The doctor quickly became agitated with her. when I tried to calm her down he asked me to leave the room. When I refused he became super rude with me. By the end of the visit he decided that because she couldn’t do the eye test that he would just give her the strongest prescription possible.
After that visit I did not take my daughter back a eye doctor for a few years until the school nurse became extremely concerned about her eyesight. I found another doctor in Snohomish that changed my life. It turns out my daughter has a very serious, life altering eye condition called refractive amblyopia. Dr. Windhorst had suspected this condition but had not talk to my husband or I about it when we went for her exam. The condition is time sensitive and because he did not tell us about it my daughter missed out on years of therapy that were critical to her condition. The damage that he did by not telling us is permanent and she may not be able to drive a car someday! Whatever you do please don’t take your child to this doctor!

Having moved up here from California, I am new to the area and was a little weary with the task of having to find a new eye doctor. Lake Stevens Vision Clinic was not only close location wise but had great reviews online. My worries were put to ease after my appointment. Dr. Vo is wonderful; she explains things in a very clear and concise way that make it easy to understand. I recently had a concern regarding my eyesight, and once again Dr. Vo patiently went over my eye scans, explaining there was nothing to worry about; she then told me not hesitate to call if I have any other questions or concerns. The front office staff is also very courteous and kind.

Last year I went to a new eye doctor at Northgate and have had nothing but trouble with my prescription. I recently moved to Lake Stevens and decided to find doctor closer to home. I could not be more please with Dr Windhorst!!! He was quirky but knew his stuff! when I left his office I was able to see better than I have in the last 18 months~ The front office staff was polite and helpful. I will refer my friends to this clinic!

Took my son and daughter here for their back-​to-​school eye check-​up. Dr. Vo was wonderful! The kids loved her, and now I’m a fan too!
She is so cute and easy to talk to, and she explains things in a very understandable way; yet still is very professional and knowledgeable. Dr. Vo will be our optometrist for years to come!
Also, they have a beautiful marine fish tank!