Platinum Collision Express, Inc

I was sent by Geico to get an estimate from this place today. What a crock !! The estimator argued with me when I showed him damage on the opposite corner of my truck bed. He said «that might have been there before» ARE YOU KIDDING ME !!! 3 days before I was driving a brand new custom built 2014 Dodge Ram 1500 !! Perfect !! without blemish !! Only 5 months old… The only thing wrong with it was salt soaked carpet edges on the driver side from the recent harsh winter. Then he says to me «oh …that could be from the supports in side «where in the center of the bed on most trucks there are no such supports. Then he says that «all we will do with that is a paint-​less repair and replace the top bed rail cover»… WTF !!! It has a impact transfer to the opposite corner due to it being a open truck bed. It’s an unsupported box for Gods sake !!! This shop calls themselves «Collision Experts» … They argued with me before the repairs were even approved for their shop. Not good business sense either. I suggest you all avoid this shop like the plague…

— Horrible Experience All Around
Had the worst experience at Platinum. My car was in an accident (not my fault) and required $ 14K worth of repairs. The car wasn’t worth much more than that so I was surprised that Geico agreed to fix it.
Car was in the shop for 5 weeks. When it came out, there were several pieces that were not painted but were put back on the car. Besides that problem, I had other problems that were not fixed so I had to take the car back at least 5 times to get it right.
Then, after driving it for two weeks back and forth to work on the tollway, I noticed a loud noise. When I took it back to Platinum, my representative Brian told me they couldn’t hear the noise. I had to take it to him 3 different times to try and prove that there was something wrong. I even took my car to the Toyota dealer to run diagnostics. Finally, after much badgering and Brian telling me there was nothing they could do, I got him to take a road test with me and we went on the tollway where he heard the noise loud and clear. Turned out to be something wrong with the hub in the front drivers wheel. They had to replace it. This, after Brian had me in tears at one point saying there was nothing they could do. What kind of customer service is this?
Horrible treatment, horrible experience, horrible people.
A year later, I took my car on a road trip only to find out that the cruise control didnt work. When I took it in for repairs to the dealer, the dealer found out that Platinum never realigned the cruise control sensors so it had to go back to the dealer for an additional $ 2000. What ripoff people! If they had estimated the cruise control repair, the car would have been totalled out so they wouldn’t have gotten the business. Oh, but they are sure to hand you a box of cookies when you come to pick up your car each time. They must have a bakery friend close by.