Spa Soma

Phone calls are not returned. I bought a package for laser vein removal with a promise that if I need 2 more complimentary appointments, they will be granted. Needless to say, I was denied this promise. Desired results were not achieved at all after 6 sessions, which is very unusual for this type of service. It wasn’t a first occasion, but I always gave a benefit of the doubt, and I thought they would be valued of loyal customer because I liked facials there. Owner does’t care about loyalty and makes false promises. I would take your money somewhere else, not a good spa at all. They will overcharge you and make you feel not important… why bother.

I brought a Groupon for a haircut and I was then overcharged $ 15 in addition. The haircut was also not their usual quality. I had asked for layers and there were none and I was not confident they could fix it.

I had Botox 4 times (forehead & between my eyebrows) prior to having it done here at Soma Medi Spa. Each of the 4 times I received 20 units. Twice at a woman’s spa in Schaumburg, once at a spa in Arizona and once at a dermatologists office in Elk Grove. I was told by each of them that 20 units is what I needed, without me suggesting any amount… so that’s what I had and was happy with the results. I saw that Soma Medi Spa was running a special price for Botox and they’re right down the street from me, so I tried them. I told the nurse & visiting specialist trainer that I’ve received 20 units each time I’ve had it in the past. The nurse and her visiting specialist suggested 38 units. I said ok, maybe it would look even better. Well I didn’t see any difference from the 20 units… other than my one eyebrow was a bit lower than the other. They also gave me Botox in my crows feet and bunny nose wrinkles.
I went back for my 2 week check-​up and told the nurse my concerns. She said she could give me more Botox in my crows feet and bunny wrinkles but of course I’d have to pay for it. I told her that honestly I feel like I was a bit taken advantage of. She said she was sorry and sent me on my way.
I will not return to this spa for any reason at all.

I came in for a groupon $ 25 haircuts deep conditioning mask and blow dry. She ended up charging me $ 10 extra because of my hair length even though I only wanted 2 inches cut off. There was a huge language barrier between the stylist and I, she was not understanding what I wanted at all and my hair is probably 4 – 5 inches shorter than when I came in. I would not recommend this place at all. Even though the groupon is $ 25, I paid $ 40 and walked out unhappy, you’re better off going somewhere you trust because the price difference isn’t drastic anyways.

Amazing massage! I was able to book an appointment no problem and my masseuse was awesome. I’ll keep going back!

I’ve gone to Soma for over a year now. The treatments were well done and the staff have been wonderful. They are very accommodating. I would recommend this place to my friends.

I purchased a groupon for massage and called last minute to see if I could have a massage and facial. They were only able to schedule a facial, although I was the only client I saw in the entire salon.
I was brought back to the room and changed and laid on the table, no pillow, no bolster under my legs so I felt uncomfortable the entire time. At one point, when the girl left the room, I actually sat up to look around.
She didn’t do a consultation or even look at my skin prior to working on it. She didn’t use a steamer and didn’t even turn on the light they normally use to look at your skin. There were only the products she had already set up prior to coming into the room. I have sensitive skin that reacts to a lot of different products. She didn’t ask about allergies nor did I fill out a questionnaire. The products she used were abrasive and I left with my face red which lasted two days. Afterwards, now, a week later, it’s dry and scaly.
Visually the place looks great but it is very concerning they are not required nor even care to do a consultation prior to doing a service.
I didn’t get to use my groupon and am not sure I will. Hopefully, the manager or owner will read this and educate their employees.

I have been going to Spa Soma for over a year. I cannot recommend enough the services of Meghan. I found the spa through a Groupon for laser hair removal. From there I tried a facial through Meghan and my skin has never been better. She is outstanding and talks with you to truly understand your skin’s needs. Meghan also mentioned she did hair. As I was looking for someone new after having gone to the same person for years, I gave it a try. I am extremely picky about my hair and Meghan worked with me to ensure the color and cut was perfect. Above all, besides being outstanding at what she does, Meghan is one of the nicest people I have met! I highly recommend using her if you are looking for a facial or hair services!

I purchased a Groupon for a haircut and style because my hair was in desperate need of a cut. Desperate as in I was a little embarrassed to admit to my stylist that it had been over 8 months since my last trim. She just chuckled at me a bit which actually made me feel better. If she had instead scolded me or looked at me incredulously I would have been even more embarrassed.
I had no problems scheduling an appointment and was able to get in for a cut in less than a week. Of course the morning of my appointment, we got some snow which threw a wrench into the plan, but I was still able to get to the salon mostly on time. My stylist was running a little bit late due to the slippery commute but the wait wasn’t long.
I was offered coffee and tea and I happily accepted a nice warm cup of tea. My stylist, Hallie, did a great job of consulting with me before we started the hair cut to make sure she knew what I wanted. I just wanted a «trim» but I had a lot of split ends so she ended up taking off about 3 inches.
I have yet to find a regular stylist in this area because I everyone I’ve tried so far hasn’t been all that great at conversation-​making. I miss my stylist back in Iowa because there was always plenty of things to talk about in my small-​town Iowa. I’m a chatter so I like to talk during hair cuts instead of sitting there in somewhat awkward silence. Hallie was a pleasure to talk to and I didn’t feel like the conversation was forced.
It took a few tries to get my bangs cut the correct length but I appreciated the time she spent getting them right. I’ve had a stylist chop them off way too short on the first time so I’d much rather take three attempts and only taking a little length off each time than walking around with weird choppy bangs for a few weeks.
Hallie gave me a great style and I would definitely recommend her. She gave me a few tips for how to keep my long locks healthy too!

I’ve gone to Soma for over a year now. Overall, I have mixed feelings on this place. The technicians I have received treatments by have been wonderful and the prices are really competitive, but the management and front desk staff and scheduling issues keep me from coming back more often.
First, I started going to Soma for a series of laser hair removal treatments from a Groupon offer. The treatments were done by Francesca (who’s sadly no longer there). She was always friendly and made a sometimes painful process not so bad. I’m happy with the outcome from those treatments so far; it’s only been a few months since the treatments ended. I know I’ll need touch-​ups in the future, which is to be expected.
After the laser hair removal series was complete, I decided to try their facial services. I must say that those are fantastic. Megan is a miracle worker! In addition to knowing what she is doing, she asks questions to better understand your skincare routine and provides suggestions without being a pushy sales person (some spas should think about that one). I’ve definitely seen improvements in my skin since going to Megan. Thank you Megan!
My real issue is the management and front desk staff. I’ve had 11 appointments and 5 – 6 were rescheduled or attempted to be rescheduled within a day of the actual appointment. I’m the type of person who schedules my next appointment at the completion of my current one and all treatments were about 4 – 6 weeks apart. It seems unprofessional to reschedule a client who has had an appointment on the books for that long. Sometimes I would find out the reason and sometimes I wouldn’t. One time, I was asked to come in 2.5 hours earlier on the day of the appointment. The problem was that the appointment was on a weekday and I work a regular 9-​to-​5, so a 2ish appointment time would not work. I was told the technician had a 4 hour gap in her schedule so they were trying to fill it. I understand this, but since I could not come in any earlier then my previously-​scheduled time, they wouldn’t let me keep my appointment and rescheduled me to another day. This type of thing is pretty common here in my experience, so I just laughed it off, but it really was not the best way for the spa to have handled the situation.
And now you probably ask why I kept coming back? Well, I had prepaid for laser treatments, so I stuck it out. Then, with the facials, I hoped I wouldn’t have the scheduling issues and asked for a gift card for my birthday for a discount package for 4 facials, which was if you prepay for 3 facials, the 4^th is half price. After the first facial in the series, I asked the receptionist if she wanted to have me prepay for all 4 treatments now with the gift card balance. She had no idea what I was talking about, even though I told her it was featured on the spa’s website, and she told me to just pay for the 1 treatment now and that she’d ask a manager about it for my next treatment. So after facial #2, I asked again (to a different front desk employee — they seem to have a lot of turn over in this position) about how they wanted to handle payment. This time, she brought Lauren, who I think is the head esthetician, to the front and asked her about the discount package. Lauren didn’t know about it and I again explained it was shown on their website. She said «well I guess we’ll honor it if it was shown on the website», but that she had no idea what I was referring. While trying to sort this out, she was very rude and acted like she was doing me a favor to honor the discount package. So I continued with facials #3 and #4 and it was never truly sorted out because at the last facial I was asked to pay full price. I asked the employee to look at my history and see if there were comments about the package, she did and said I only had to pay half price… finally resolution!
I would really want to give this place 2.5 stars because scheduling and dealing with the management and desk staff makes it an unpleasant experience more often then I feel it should be. However, the staff actually performing the treatments are very good and the prices are really low in comparison to other spa services in the area, so I bumped it up to 3 stars.
All of my treatment packages are now over and I’m not sure if I’ll be back. Maybe but less frequently, until they sort out their scheduling and customer service issues.

Redeemed my groupon offer — facial and 50 minute massage. It was disappointing. Nothing special, noise in the hallways (employees talking) during my treatments — very annoying, no pillows during massage or facial. The technicians were just okay. Super nice and pleasant, but that’s about it. Massage was weak and facial was a bunch of towels wrapped on my face — felt I could do a better job on my own. Receptionist desk filled with folders, messy. Set a poor perception as soon as I walked in.
I love Mariola’s Organic Spa in Long Grove. That’s a wonderful, relaxing experience. I’ll be going there next time.

Went yesterday with a living social deal I bought for laser hair removal. The place is really nice, spotless, and the décor is instantly calming. Though there was some confusion on the directions before my treatment it was partially my fault, and partially I think they just have a bad phone as no matter which phone I’m on (home, work, or cell) I have a hard time hearing them, but the confusion didn’t end up causing any problems. I’m not going to lie, the laser hurts a bit on the underarm area but nothing you can’t handle. My tech was very friendly and we just chatted while she lasered which helped keep my mind off of the pain. I love this place, and I will definitely be back for more treatments.

I’ve had a lot of massages. They are my favorite indulgence. I’ve had mall massages, I’ve had 5-​star resort massages, I don’t discriminate. But I will tell you — my massage (ask for Tony) at Sp Soma was the best freaking massage I’ve ever had. Ever.
If you want to be knocked into a blissful coma, this is the place to go.
The massage was beyond 5-​star, but my 4 star review is just because the atmosphere was not super spa-​like. I would have liked a nice room to relax in and have some tea beforehand. I also would have liked to take a shower afterward. It seems like a fantastic salon, but it’s not a day spa, that’s for sure.
All that being said, I will absolutely go back for Tony. And a little side note, they have a special head/​neck/​jaw massage for TMJD sufferers. Pretty amazing.

This place was a find! Just moved in the area and needed an «overhaul» so to speak, after our move. They did an amazing job! Left me feeling relaxed and so much more polished than when I walked in. They were extremely knowledgeable of the services I received and so inviting and kind. I would ABSOLUTELY recommend this place.

I finally was able to use my Spa Soma certificate today that I had purchased on Living Social.
Julie provided probably THE BEST facial I have ever had. I also paid to get my eyebrows done, and they look fantastic. I thoroughly enjoyed the facial and love the way my skin looks. My pores have disappeared!
For my 80 min massage, I had Mary. She initially asked for problem areas, which I told her about. She started on the areas for relaxation, and then really worked on the areas where I had explained I was feeling knots. She did a stellar job and I was very pleased with my massage.
The only service I was disappointed in was the no chip manicure. While Louise created a cool custom color for me that fit my needs, when I got home, I had to file the edges of the nail since the gel was actually over into my skin. Some of the nails have bubbles in the gel as well. Having had several gel manicures previously, this was okay. Not the best one I’ve had.
I will be back for the massages and facials! I was very pleased with both!

I’ll be honest… I didn’t have high hopes for this place. I bought two massages on Groupon and it took me no less than 6, count ‘em 6 times to book the appointments. The first two phone calls were during non-​business hours and I left messages to return my phone call to book appointments and never recieved one back. The third phone call I was placed on hold for a long time and had to hang up. The fouth phone call I was able to make contact and the appointments were scheduled… or so I thought. A week before the scheduled appointment time I called to confirm on a lark and guess what? No appointments in their computer! Well, at this point I let the receptionist have it as much as I typically do to customer service people given that I work in customer service too and I don’t like being yelled at either.
Anyway, I had to call to reschedule and that was done quickly and happily by Shailma (sp?.) Come day of the appointment, my husband and I were treated to the best massages we have ever had my their technician Mary. I can’t say enough how happy we were with our services.
So, in a nutshell… I would go back here but I hope that the scheduling glitches were due to the big response on the Groupon. The service in the spa was to notch and the staff were very welcoming and professional. I just hope the scheduling will go more smoothly next time I book.

I went in to Soma Spa earlier today for an aromatherapy massage to relax before a big trip to Europe tomorrow! Let me tell you, it did the trick!
When I first walked into the spa, I thought it was extremely cute and modern looking. My massage therapist was awaiting my arrival and walked me right into massage room. The music was a bit loud but I was given an option to have the volume turned down. I declined and I’m glad I did…
One of my complaints is that the receptionists and people coming and going are extremely loud! At first it was hard for me to relax because I could hear them over the music! I actually work at a spa myself and we know to keep quiet and keep clients quiet so that was quite a turn-​off. Perhaps they should have placed the massage room in the back, rather than right in the lobby to try to drown out some noise!
Regardless, though, I ended up relaxing and forgot about the noise! I got an aromatherapy hour long massage (which was on sale for something like 35 $ on Groupon! What a steal!) but unfortunatey, seeing as though I am still in somewhat of a euphoric state from my massage, my therapists name escapes me! He was male and wore a bandana and had magical hands! At first I was a little taken aback because I usually get massages from female therapists, but he was absolutely excellent and made me feel extremely comfortable. Anywho, I asked for a relaxing massage with medium-​light pressure and he definitely delivered!
After my treatment, which flew by, I changed and went into the lobby where he was waiting with a glass of water for me. The receptionists were very sweet upon my departure. One complaint I do have about the receptionists, which I saw mentioned already, is that they don’t answer the damn phone! Being a receptionist at a spa myself, I may be a little too critical. But, I think the customer service could be upped a tad bit.
In the end, I absolutely loved my treatment. I will definitely be returning to Soma Spa!

The owner, Helen, is the nicest woman ever. She did my facial which was amazing and relaxing my skin was so soft and clean afterwards. She was so kind to myself and my mom. It was my Mom’s birthday and she gave us each a piece of birthday cake.
The interior of the spa is intimate and pretty. It is sophisticated and homey at the same time. I really liked the nail room it had nice couches to sit on while soaking your feet in the tubs. Louise gave me a nice no chip manicure and was very knowledgeable about explaining how the no chip works. I have my next appointment booked with her already.
The massage was nice but not the best I had received. It was a bit too soft and not deep enough into my muscles. It wasn’t bad but it could have been better.
All in all a nice spa with really nice people. I will return for sure.

Went there today to have a no-​chip manicure and pedicure. Louise provided a thorough explanation and understanding behind why her product is better than the OPI products most other nail salons are using. I have to say I was pleased with the product she had and the service I received. That OPI gel manicure beats the heck out of your nails!!!
I will definitely be heading back and I would love to try one of the other services. They also had some adorable jewelry at the front desk.

Me and my girlfriends decided to have a spa day as a treat after we had an intense 4 weeks of boot camp/​workout and found a great deal on livingsocial. I seriously think this was one of THE BEST spa experiences I’ve ever had!
We received an 80 minute signature massage, 60 minute signature facial and a no-​chip shellac manicure and a glass of wine! OMG by the end… I think I was in HEAVEN!
So, I started out with a glass of red wine and went with Louise do get my nails done. Louise was very friendly and did a wonderful job taking care of me. She introduced me to the no-​chip shellac manicure, and I absolutely loved it! They used a UV light to help set the paint and it seriously dried in a few seconds. After all the coats were painted on I couldn’t stop touching my nails because they were so smooth. LOL
I had my 80 minute massage with Mary, who was really great. She was very friendly and made me feel so relaxed that I about fell asleep during my session. She was massaging a little lighter at the beginning until I told her it was okay to go deeper on my muscles since they were really sore from working out. So, if you like a deeper massage make sure you let her know at the beginning. Mary seems to really love her job, which I think is great! She was really enthusiastic about taking extra classes for continuing education credits to keep up her certification.
My last experience was with Julie, who gave me a wonderful facial. Julie was seriously the nicest and friendliest staff member there. She was full of compliments and just made me and my girlfriends feel really good. She used a nice treatment that was matched for my skin type and massaged my face, neck and arms during my session. There was this anti-​aging lip cream that she used on my lips that made them feel wonderful. I wish I remembered what it was called, but it was great. :)
I was also able to meet the owner’s who were great! They were both very welcoming and really appreciated our business. If I weren’t moving in a few weeks I would definitely be back sooner. I hope I get to come back and treat myself to a spa day again when I visit Chicago: D