Starbucks

The 1 star is for the number of times this location has made my drink correctly. I usually go to the other stand alone Starbucks in LZ. Never had a problem there. However, EVERY. SINGLE. TIME. I go to this location my drink is wrong. Once I actually sat at the drive thru window for 15 minutes and was given 3 different drinks. My drink is on the menu and I do not alter it. It’s the same thing every time yet they can’t seem to get it right. And do you think they offered me a free drink card?!! Nope! Just a «oops, sorry». Smh. Next time I pass my usual spot, I’m going to go to the Deer Park location. They are excellent also!

We appreciate all the effort the baristas are putting in to make our experience as pleasant as possible: always very friendly and accommodating.

My favorite Starbucks! Service is always awesome and the seating is beautiful, especially outside.

Service can be slow at times but it is a small drive through lane! But geeze these guys have fun and have a wonderful attitude! So cheers to that!

Walk-​in distance from my home. I like to take kids there for treat. No waiting lines, always empty tables to seat.

Furious! The barista handed me a short, hot coffee with the lid not properly in place. I noticed just as I was about to put it in the cup holder in my NEW car. The lid popped off and coffee exploded EVERYWHERE. Down my gear shifter, into the on/​off switch for BOTH of my seat heaters, filled up both cup holders and the change dish in my center console as well as splattered all over my fabric Coach bag. When I handed the exploded coffee cup back to the barista, it also spilled all over the exterior of my car. and between the window/​door jamb. I immediately asked for a WET RAG to clean up the disaster while my husband frantically tried to mop it up with the 2 whole napkins we could find inside my car. The barista returned with a DRY towel to which the coffee continued to flow into any crevice in its path while the barista went off again to find an actual wet rag. Meanwhile, coffee was running down my arm and sinking into my leather seats. For my troubles, the barista handed me two «free drink» coupons (which covered the 2 drinks that we just ordered — one of which had exploded all over my car, so, technically, I only really get one free drink). I was also given the phone number to his regional manager. The icing on the cake — upon receipt of my drink — it wasn’t even correct. I cannot believe that after all of this, they still screwed up my drink.
I have left a message with the regional manager and have not had a reply. All I am asking for is to have my center console cleaned professionally, the soiled electronic components professionally inspected by the dealership to ensure they are not permanently damaged and my Coach purse dry cleaned. That would make me whole. I will be in contact with corporate tomorrow if I have not received a resolution.

Love this Starbucks! They always make the drinks perfectly and the staff is well trained.
Drive thru can be hit or miss, taking up to ten minutes when it’s really busy. But the drinks made here are the best so I love this location.

Majority of the staff is great but they always screw up my drink the only reason I still go is because it’s right next to my work. I don’t get anything complicated I get an ice tea

Starbucks are pretty ubiquitous. Good atmosphere. Good coffee. Decent wi-​fi speed. No complaints.

On the days when I’m already exhausted and I haven’t even made it to work yet, swinging into Starbucks is a must. Sometimes the drive-​thru line here gets a little long which is irritating when I’m trying to get to work, but the baristas do a good job of getting my order quickly.
I highly recommend getting a Starbucks gift card and registering it online so you receive a free birthday deals and other specials throughout the year. I also use the mobile app to pay often and think it’s great.

This has become my go-​to Starbucks on the way to my mom’s. The drive thru lines can get long nearly any time of day. If you’re like me and getting a single simple coffee, it can be a bit frustrating to be stuck behind a giant SUV-​driving soccer mom with a laundry list of specially ordered frappuccinos.
I mean, not to hate here, but if you see a line o’ cars, it may be better to hoof it inside.
I’ve been in the drive thru twice before and have had my drink comped for me: once for a REALLY long line, and once when I actually had to go back inside because they forgot to add the soy to my drink. Of course I would never ask for such a thing: they just did it and were extremely friendly and apologetic for delays.
They staff is VERY friendly and VERY thorough: when I ask for _​_​_​number of sugars in my coffee, they ask if I want Sugar in the Raw or regular granulated. Awe-​some!
Having worked customer service myself, I know how tough it can be to maintain that smile when customers are a bit over-​the top or the workload gets extremely stressful. They pull it off nicely here! :)
Rock on, Lake Zurich S’bux!

honestly, I don’t drink Coffee. I make it to a starbucks once in a blue moon because of the smoothies.
Last sunday, I was searching for homes in the lake zurich area. I was not familar with this area as I live a bit south. I found my perfect home right across the street from this Starbucks and stopped immediate with my realtor to make an offer. My GF and I got a few smoothies and we sat down to fill out a contract.
We were in a rush, as the contract was unexpected and I had a friend’s son’s birthday party to go to in Oswego. In the rush, my girlfriend left her iPhone 5 in the bathroom. Either one of the customers or employees found it. Unfortunately the phone was locked though so they couldn’t try calling people on her recents. We didn’t realize she lost her phone until we left the B-​day party. Once we knew, panic set in. We looked everywhere. Wound up calling the Starbucks and they miraculously found it, it was in good condition, and waiting for us to pick up.
We got there and I offered to buy everyone pizza or dinner, and they all refused. They just said they were glad they could help us find it. Genuine service like that should be applauded. iPhone 5s can go for hundreds on the «black market», and any one of them could’ve kept it. Thanks to the Starbucks at 775 rand and I hope this review helps win them business.

This is a great Starbucks location! They’ve recently remodeled and added an outdoor patio area as well as a screened-​in patio area. Every time I come here, the staff are always very friendly and attentive. The lounge area is very nice, with a good number of tables and couches. One particularly good experience I had recently: I ordered from the drive-​thru and it moved very quickly. About 10 minutes later, as I was pulling out of the Target parking lot, my iced coffee tipped over the cup holder and spilled all over the floor of my car (Trenta sized ice coffee in a shallow cup holder, not a good mix). Well, I went back through the drive-​thru and, as I pulled up to the speaker, I hear «Welcome back!» I ordered the same coffee drink and pulled up to the window. The girl hands me the iced coffee and says «This one’s on us.» Needless to say, I will be coming back to this Starbucks. You can get the same coffee at any Starbucks, but the not the same staff.

A great Starbucks location! I have never been inside, I have only used the drive thru, but it has always moved quickly and provided me with great service. Last time I was here, I ordered the Cool Lime Refresher. I am a sucker for new products. It was not very good. I had a couple sips and then chucked it. It was much too sweet. My friend ordered the Very Berry Hibiscus Refresher. I tried hers and it was much better than mine, but still not something I would order in the future.

Quick, friendly and recently remodeled.

Awful parking lot, and a ‘there’s-no-turning-back-now’ drive-​thru. Seriously. Once you pull in, you are committed. Better have your card with you.