I walked in and was greeted by a friendly lady, one of the owners. She was very helpful finding me the sizes I needed. I should have ordered the shirts ahead of time. She did a great job of deciphering what I wanted and putting it on the shirts. It took about 20 minutes to have 2 tshirts printed. We were directed to a very comfy and clean waiting area to wait. The shirts came out exactly as I envisioned them. I was very pleased with my whole experience !!! I highly recommend this store.