AT&T

Came in here last week to transfer phone service for 2 of my daughters from Verizon Wireless to At&t. We were interested in getting the new Unlimited Data plan since we already also have DirecTV at home.
We were greeted well and friendly by the door greeter checkin and soon after we were assisted by Priscilla.
I can not say enough great things about Priscilla — she helped us through the entire process of porting our phone lines over, she told us about the great offer of buy 1 get 1 free on the iPhones, helped my girls pick out new cases, explained the trade in credit on the old phone, etc.
She talked to us like a friend, really built a great rapport with us, chatting about school with the kids and sharing some of her own personal experiences. The entire process did take a while, but it didn’t feel like it at all. Priscilla made us feel at home and very welcomed and extremely pleased with her service when we left.
I’m so happy that we are all back with AT&T and look forward to seeing Priscilla for my next upgrade in August when the new Samsung Note 6 comes out! :)

Love this place and the people who work here! The store is so shiny and comfortable. There are now places to sit while I am being assisted! Love the way AT&T is redefining their brand.
Prices are higher but honestly it’s worth it due the customer service at other places like the TMobile across the street.

They are very nice and welcoming when they are trying to sell you their products. But when you come back, they are not so helpful anymore. They sold me a glass invisible shield for my phone. They placed it on my phone and told me that the bubbles on the sides will go away in 24 hours. Well, 6 days later, i realized that the bubbles are not really bubbles but that the glass shield for the s7 does not fit well with the phone because s7’s edge are slightly curved. It is absolutely noticeable so i tried to return the shield or get it replaced. The guy who was «helping» us out wasn’t even listening to what we were saying. He kept cutting us off and completely refused to admit there is a problem. I told him that zagg has a specific glass for s7 that is curved glass and he won’t even listen and kept talking over me and my husband. I wish they had told us that the «invisible shield» is not really going to look invisible. if they had told me this in the beginning then it would have been my choice or not.
Also, nobody ever answers their phone. I would’nt have had to drive there for nothing if they only answered their phone in the 2 days i was trying to call them. I called them at least 8 times for 2 days and nothing. And everytime I go in the store, there are at least 3 to 5 employees just standing around.
Useless store if you are seeking help with your purchases.

I wish I could put zero star. AT&T doesn’t really help customers who bought items/​accessories from them. I bought a car charger from AT&T, it was working but last night, I didn’t know why it’s not charging but it heats up soooo hot and left a burn on my finger when I touched it. I went to this AT&T and asked for what they can do to replace or repair my charger. I don’t have the receipt anymore and the box (of course who keeps them) and they said they can’t do anything abt it and just «sorry». Yeah sorry that your accessory burned the tip of my finger. For me, it’s AT&T brand. At least acknowledge that!

Walked in an employee said I would get signed in, never did. Seems like they may need more employees, very busy.

This review is for the Candlewood/​Lakewood AT&T Store. Customer Service was the worst I have ever experienced. After purchasing a phone by Priscilla C. and her erroneously turning service on another phone on my plan that had nothing to do with my purchase, I went into the store to file a complaint. A woman who stated she was the store manager (Frida Vazquez) had no customer service skills at all. She was rudely smirking as I was explaining my issue and repeatedly asked me what I wanted her to do. First of all, that is her job to know how to handle a complaint. I then asked for her supervisor and she said the only way I can get a hold of Ben Heraz was through an email. As I walked out, three representatives were obviously laughing. This store needs customer service training. I came home to email Ben Heraz with an email address Frida Vazquez wrote down for me with the email being rejected for being incorrect. My next step is with Corporate for the lack of skills this store has.

Have visiting this store multiple times. Walked away with exactly what I needed. Workers were friendly and knowledgeable. They didn’t mind my little ones running around checking out all the items. The workers verified what I needed and made it happen. No hard up-​sale tactics. Always leave happy.

Too bad only 5 stars. I’d give it a 10. If it’s a 10, I’d give it a 12! This is going to be long. Please read the entire thing, please do not skip anything! Dennis, Jose, Christine, Tri @ the Lakewood & Candlewood store. Dennis! Absolutely awesome! Our first visit, greeted right away. Looked around, Dennis came up to us. We told him our situation and being disgusted and frustrated with Sprint. Dennis didn’t jump in and say hey come over to AT&Tor pumped up AT&T.Dennis showed us what AT&T has to offer and what he can do for.& totally up to us. We left feeling good, but still weren’t sure to switch to AT&T yet. We did shop around, asked our friends about their carriers, if they liked it, what they didn’t like. Dennis remembered our financial situation, and didn’t push the most expensive phones or plan. What he did was save us money. He showed me other phones but did not push it on me I left feeling he has no intention on pushing us to go with. He came back with our phones we each chose, (4)He started the process, I went looking around the store and was greeted by Jose with a beautiful smile. He asked if anyone was taking care of me. i said yes thank you. went back to Jose and asked for a supervisor/​manager. He called Christine, introduced us (wow, Jose remembered my name, and didn’t introduce me as «she»). Christine approached me with a smile, (not with a face like oh no what’s your problem) just wanted to say that I am really happy with Dennis and his knowledge (not knowing that while I was speaking with Christine, Dennis was trying to save us more money, which I thought there were no more to save). 2 thumbs up to Dennis and went back to Christine and said more points for Dennis! She thank you for taking the time to let her know how happy we are with Dennis and Jose, that she will take care of them I asked her to please not tell them my name because I don’t want them to feel obligated to give me special treatment when I return. I looked around again, as to not bother Dennis, I slowly, halfway raised my hand for help and immediately, 4 reps that were standing in a group all turned and said yes, ma’am, how can I help you? Tri walked towards me telling the guys «I got this, «. I had a question on headsets. He explained the difference between the one with the cord and the cordless. He asked what I was looking for. I told him, something cheap but really good, durable, great quality without the higher price. He showed me 2. He said this is the less expensive one, it’s a good one. I asked why did he say this one, and not the pricier one, you’re not out to get more money from me? He said absolutely not, that’s not what he’s about, because he’s been there & understands where I’m coming from. So we talked about the 2. And was still stuck, please help me understand and decide. So he asked me what do I do as work, do I run. (I FEEL THAT VERY SMART FOR HIM TO ASK ME QUESTIONS TO GET AN IDEA ON HOW I SHOULD COOSE) So he gave me the cheaper one (the good quality one). Then I asked him, why didn’t you sell me this one (higher price).He asked me more about my work, I told him, so he said okay, this (the higher priced one). I asked why now this one? You out to get a bigger sell? This one because of the kind of work you do would benefit me, because it would cause less stress/​irritation to my skin, that it’s better. I told him, I have no clue, never heard of these, what’s up with this. He took a step closer, spoke more quietly, broke it down to where I can understand what each brand meant, which I appreciated, because I didn’t want anyone to hear my questions or look at me like «I’m stupid «Went back to the table, that’s when he mentioned Dennis was going to ask to help us save some more money because I know he saw the look on our face about the cost. He saved us from paying more before leaving the store. Dennis starting on our phones, multitasking on saving us money, explaining points, the credit we got, the 0accessories. Went to Christine, told her add 10 more points for Dennis, she laughed and said thank you for letting her know. While our phones were downloading, transferring our contacts, pictures, videos from our old phones to the new ones he was at work on 3 at the same time, I was watching him and thinking holy moly! He’s using both hands on three phones and checking on mine because it was going slow! He told us to go get something to eat because of my phone, it had so much data to transfer and that it would be more than an hour. We left more than satisfied, really good, and bags of stuff I didn’t expect to get. Awesome. .awesome. .awesome! Thank you thank you thank you. Please take care of Dennis, Jose, Christine, Tri. I hope to receive a msg that administration, upper management, the big guys /​ladies read this entire review.

I arrived at this store on at 7:30, was told it would take a half an hour and it’s 9 pm and still haven’t been helped. If I would have been told it was gonna take two hours I would not have stayed. I had previously made an appointment on Sunday and was told I would receive a text when my name was called. I still haven’t received the text 5 days later. Horrible wait and poor customer service. I also called to make an appointment earlier and was given the run around and couldn’t speak with a representative for nearly half an hour. THIS IS RIDICULOUS.

When they first open it was a Great store, I’ve been here 4 time last month and just the customer service is just bad, specially from this guy Aaron he won’t do a quick even trade, and the manager Lupe as well, at the end she made the trade of my Otter case for Galaxy note 5, like if that was so hard or like if she was trying to taught me a lesson. I know what I’m entitle to and they just want to do it their way. Plus I saw another customer asking for the manager and a security, he was mad for some charges. I won’t come here no more :(

This review is for new store candle wood/​Lakewood. Fabulous customer service! Very impressed by the employees knowledge and willingness to help.
I’ve had a couple of problems since I converted to the 6s. I’ve gone in and they’ve helped quickly and without issue.
Well done! Keep it up!

GREAT customer service!
Would like to start off by thanking Gio for his great help. Not sure if they get paid by commission or not but he was very helpful. I walked in trying to renew a 2 yr plan after breaking a phone. Unfortunately I was 3 months away from the contract expiring. When he was unable to personally assist me at the store he set me up to speak to a representative on the phone. They then told me to make my purchase online, where he then again logged me on to a computer they had at the store. I made the purchase online and he handed me the phone. I could have walked away after he said he was unable to assist but he encouraged to making the call on the spot so a phone representative could assist me. After he saw me hang up a bit disappointed he made it very easy for to jump on a computer and try while I was there. Needless to say I am back on the hook with AT&T for another 2 years thanks to the great customer service from GIO.

Shame no more customers services recovery wanted to return head phones but they say it’s 14 day when best buy anywhere else is 30 days pathetic company I will be terminating my contract u will not support her employees like Marco need training N
And Corp need to get it together

This store has THE BEST customer service hands down! I went in just to inquire about starting a plan with them (I tried the whole ‘Sprint cuts your bill in half’ thing & its crap btw!) & I was immediately greeted at the door. The salesman who helped me the whole time was Rafael. He didn’t try & give me the run around or up sell me at all! All that he did was tell me features & benefits of AT&T vs. their competitors.
Well needless to say, I was sold! So I walked out with two iPhone 6s & he got another customer :)
I’ve never had such great customer service from any phone store (not Sprint, not Verizon & not T-​Mobile). I’m beyond happy with my phone & the service. He gave me a business card & said if I had any questions or concerns about my phone or contract to give him a call. I haven’t had to use it yet but who knows.
Thank you Rafael!!!

This store has the worst customer service. I was sold a defective iPhone. I was told by apple support to return it to the AT&T store for an exchange. I was given the run around by Store Manager Kenneth Brown. I had to end up going to the Apple Store who informed me the store should have exchanged it. If you want good reliable services and products AVOID this location

This stories amazing!!! I’m grateful that it’s never really chaotic when I stop in. The associates are very friendly and always looking for your best interest with their service.
Now if only I can stop in to get an iPhone 6 case on sale before everyone else clears the rack that would be amazing.

In the past 12 days I have spent a ridiculous amount of time at this at&t store, just to get ONE phone! We experienced problem after problem, from the salesperson getting & activating the incorrect phone to being sold a defective phone and having to deal with incompetence when trying to get it and the $ 35 tempered glass screen replaced. In the process I dealt with several different employees, all of whom were only interested in wasting my time. Long story short, avoid this store at all cost.

Let me start by saying I have been a very loyal customer of AT&T since 2002 and now that they have very incompetent employees and employees who commit fraud on your account, I am truly upset with both AT&T and their Lakewood location.
I decided back in Dec. 2014 to add an IPad to my personal account, placed the order online with no issues and received my confirmation email to pick it up at the Lakewood location. When I arrived to pick up my iPad with the confirmation number the iPad could not be located because one of their employees by the name of «Antonio» had it hidden somewhere in their back room inventory. Once the iPad was located he gave me every story under the sun of why my iPad was not registering and that he would have to re-​register everything that I had did online prior. Very strange but no questions asked because I trusted AT&T. Well fast forward about 2 months later, AT&T cancels out my entire contract with them shutting all of my services off stating a past due balance for an iPad that I don’t have possession of after the customer service rep and I go through my account of what mobile items he shows connected to my accounts. Well, Antonio not only re-​registered my iPad but he actually created another account for an iPad with my original IMEI# but gave me an iPad with another different IMEI#. So when I left the location on Dec 8^th I walked out with the iPad that I assumed was from the order I placed and secured online to my account. Well that’s not what I had, Antonio is a fraudulent employee who created a fraudulent activity on my account by establishing another account linked to my original AT&T account established in 2002. So after finding this out with the phone rep with AT&T they had me return to the store to speak to the manager about the issue with the iPad given to me and receipt and all. I guess Antonio did not realize that I’m a consumer that screen shots all orders from online, keeps all confirmation emails from orders, keeps original boxes for items bought over $ 100 w the original receipt/​card of the rep that helped me complete the sale. I spent two hours on the phone with the rep figuring out what happen, then drove to Lakewood and spent another 3hours with George the manager allowing him to look into what happen so he could resolve the issue and restore my service for a fraudulent issue created by Antonio who still works there today. Well the issue was never resolved because AT&T now wants to treat me as a brand new customer to restore my lines and service for a contract cancellation issue that I did not cause but was caused by their fraudulent employee Antonio. I’m very disappointed in AT&T for how they are making me into the bad guy and not taking action with their employee.
My suggestion to anyone who chooses to visit this location is to steer clear of Antonio. The manager George was very helpful but his power is very limited with resolving these issues with AT&T. 13 years as a loyal customer and the company knows this was something done at one of their locations by one of their employees and I get punished for the actions of Antonio. So far two whole business days with no phone service restored, I’m 8 months pregnant with a high risk pregnancy and no one has mercy for their loyal consumer. So on Valentine’s weekend I will be having to find a new provider so that I have phone service just in case I go into labor early because AT&T is more concerned with their employees and resolving that fraud issue than restoring my service while they resolve their internal issue.
It’s sad and I deeply regret choosing that location to pick up my online order, I should have gone with my gut feeling and chose something in The Torrance or SouthBay area versus Lakewood. I have truly learned a valuable lesson with this Lakewood location and AT&T’s quality of service and care for their long term customers.

Stoped by to pay phone bill. And decided to get a quote on iPhone 6 plus. DeAndre was the one who helped us out. I recommend going to him. He was very patient on answering our questions. He answered and clarify everything for us about the next. We were so confused about it. So if you stop by jus ask for DeAndre. He was very helpful. Good customer service.

I had recently gone to this AT&T to upgrade my phone. A representative said that the Note 4 wasn’t in stock there, which is fine, and reassured us that another location had it in stock. So we drove quite a long way to the other AT&T store, and it turns out that they didn’t have it in stock either. The first representative didn’t read that the shipment was in TRANSIT. We had our time and gas wasted from this negligent mistake.
Aside from this mishap, this AT&T is very nice looking. Being a newer store, the design and aesthetics are incredibly nice. It’s reminiscent of an Apple store and has a nice atmosphere. I just wish that the workers would be more meticulous with their quality of service.