This was our first time ever. Staff was super friendly, positive attitudes and helpful. My 2.5 daughter had so much fun building her puppy, and participated it the stuffing and giving it its heart… Best part was watching her. My only complaint is that it costs too much for a «stuffed animal,» especially after dressing it. Too easy to get carried away. Shouldn’t cost more to dress a bear than a kid But I do recommend for kids who love stuffed animals. Unfortunately mine lost interest before paying.