Chase Bank

Have banked with chase for about 8 years. Never experience such shitty customer service. So first of all I had a friend with out a chase bank account sign up for a chase quick pay account to send me money he owed me. I knew not having a chase account we would have to wait to verify His account. So He called and a lady told him it would only take 3 days to verify his bank account. Sure enough 3 days later I get the request accept it wait a whole day and nothing. Go into the bank on colfax. Ask her if there’s anything they can do to help speed the process she says after the 3 day wait they have to verify the moneytaking up to 4 – 5 business days… So 8 – 7 days total of verifying money… I get they’re trying to stop people from laundering money and sending drug money… But come on! 8 days what the fuck are you doing with the money. (It’s already taken out of his account too.) so I can’t cancel the transaction… So the bank has the money for a week. As I’m talking to the short Hispanic hit with too much make up on she speaks to me with the smallest amount of respect. Never smiled never changed ember ugly ass tone of voice. Secondly she kept saying smart ass shit. Then I told her my buddy was going to make an account with chase to speed the transfer and she has the fucking nerve to say «not sure if he can, we require big amounts of money to start an account or with charges if you don’t have enough money in the account.» Bitccccccch. Hope that dumb hoe knows I make double if not triple what she makes an hour. I told her money wouldn’t be an issue she kept acting like it would. The nerve of this stupid chick. She then asked why I didn’t go over and give it to him like if I was lazy enough to not go to a friends house in the same city… The dude lives in Austin Texas I’m in Colorado… This chick just felt like she was better than somebody or something but she was I a high horse that costs 12 dollars an hour haha. The other people at the branch were always awesome including the girl with curly hair In the desks. So if you go there do not talk to the short hispanic child in the front. Still irritated by what she said I should go over there and buy her some new clothes with her shitty attitude self hahahaha. «Know your worth!»

This branch and Chase location in specific, as absolutely incredible. Mariah and Sam are two of thee most professional, yet relatable and energetic bankers/​tellers I have ever met. I actually walk in to this bank with a smile on my face knowing the staff will be very pleasant and take care of all my banking needs efficiently and in a very friendly manner.

I had a business account for 35yrs with Chase, and all 35yrs I felt like was treated very poorly. Changed to another bank and found out how correct I was. Since then I have been back to this particular branch maybe 4 times for small things and have been denied every time. Today I walked 8 miles and had a $ 100 I thought the bank would break for me, (although after dealings in the past I doubted). Sure enough, they refuse to break a bill unless you have an account, so I walk 2 more miles round trip to Firstbank, and they break it no questions, no problems. This is a small complaint, but this is *why* I no longer have an account at Chase. They must offer commissions for any and all customer service that can be denied. Even as a customer they were horrible. I can’t imagine why anyone would be a Chase customer.

Chase has good customer service in general, but this branch really seems to go the extra mile in customer service: opening the door for you, making small talk and just being really friendly. I actually enjoy coming in here when I need to do an in person transaction.
In general I find Chase to be a good bank in the world of big banks. I know a lot of people encourage credit unions and I’ve researched them, but for what I need, Chase works for me.

When you recieve a bonus check. And wont make it to your bank in time. Its good having a Chase right around the corner. BUT Charging 6 Dollars to cash it. Thats just insane. I could see maybe 2 or 3 dollars.
Well the Teller Staff are friendly, Ill say that much.

This Chase is hit or miss. Every time I go, they’re very friendly. The screens at the drive up tellers work well, so you can actually see who you’re talking to. On one hot day, one of the tellers came out and handed out cold bottles of water. That was a nice touch. When they’re not on top of things, they make silly mistakes. Like putting the wrong ID in the wrong tube, or giving you one amount of cash back when you asked for a completely different amount. They rectified the mistakes quickly, but you have to keep an eye out for them. Some times, their ATM doesn’t work, which is a pain. Overall, this is a nice branch, the employees are friendly, and it’s convenient.