Cottage of Flowers

Rated 1 star just because I had to. If I could I would rate zero stars.
I have never written a review before, but this experience has compelled me to do so. I placed an order with this florist a week in advance for a birthday for my mother-​in-​law. I called her at the end of the day to wish her a happy birthday. I asked her if she found any flowers. I had her walk all over the home in the cold of winter to find these. I didn’t believe her, but they were not delivered. Nobody informed me that my request was never fulfilled and the money had already been taken out of my account.
I called the next day and the lady (I want to say her name was Andrea or Angela) told me they weren’t delivered. Some excuse about having two different systems, no bosses in office and understaffing. I was livid. She offered to make a new, beautiful and bigger bouquet and accepted responsibility for their mistake. I didn’t accept because I would still be fully charged for something a day late and with no remaining surprise factor. I cancelled my order for a full refund. The woman apologized and offered to send a small bouquet on my behalf because it was their error. I was appeased with that offer.
However, I gave it a few more days, my mother-​in-​law never did receive any flowers and I never did get my refund. I called again (this is 6 days out now from my original request) and asked for a manager. The manager was apparently out of the office for the next month. I dealt with the same woman. Not until I bothered again did she submit for my refund. Still waiting to see this money get put back into my account.
Don’t order from this florist! Their customer service is extremely lacking. They don’t keep their promises and you have to haggle them just to get a refund for a service never provided.

Unbelievable, gorgeous, professional and great to work with!
Called from California for an arrangement for my best friend who had twins and you never know what you’re going to get or how things are going to turn out when you don’t know the area or the people, BUT The Cottage Flowers nailed it!!! Thank you for great customer service!

Consistently go above and beyond for any occasion I ask for their assistance highly recommend this place based on quality & presentation, price and courteous staff

AMAZING. I was in a bind and needed flowers delivered immediately. They had a beautiful vase delivered within 30 minutes. The flowers were beautiful and made my friends day. Thank you so much.

1. Substituted flowers on my online order.
2. Delivered flowers 2 hours late to a wake, only after I called to say they weren’t there
3. No acknowledgement to a letter of disappointment I sent.

Visiting a relative who was unfortunately up the street in Lakewood Hospital. They had a great fresh cut single stem collection, and for a meager $ 10, I was able to bring in a vase and have a great looking arrangement put together (three stems + greens and a few carnations tossed in).
Friendly fast service, convenient location and hours.

They totally took care of me! Great flowers priced right and I got what I needed very quickly. Have ordered from them before and the recipients are always pleased! Lakewood is lucky to have this store.

I know that you rarely ever get what you see in a companies picture, but the spring flower set that I ordered for my girlfriend was 65% of what the picture was. Just wasn’t as vibrant as what I was hoping for. Luckily she still seemed pleased.
The delivery man was very nice, and they were able to do same-​day-​delivery before 2:00 which I had requested. Probably won’t return for business unfortunately.