H&R Block

I made an appointment here with David W.
He is very patient and helpful. He even offered refreshments. Five stars for David w. 0 stars for H&R hidden pricing and 1 star for management.
H&R block is currently running a promotion that is ½ off your taxes if you switch to their service. However, if you file 2 at the same time it fails to recognize you as a new customer.
After sitting in their office for 3.25 hours the manager told me I suddenly didn’t qualify for the promotion, but he would reduce the total of $ 650 to $ 550. I told him that I was quoted a different price of $ 101 each file before we started the process. I’d informed them of what I had to file and that is what I was quoted. He feigned ignorance and said that was the best he could do or I could put one on hold and file one today.
I feel for David who spent so much time preparing the files, but not so bad that I will pay $ 650+tax instead of $ 202+Tax.
H&R Block needs to improve and be more upfront instead of wasting so much of people’s time. Now I won’t even use their online services because of my experience here today.
If you do decide to use their service at this location be aware that their is free parking in the back lot directly behind the building.
You can also do drop off service.

Taxes are a miserable experience, period. We went in with complicated taxes due to a same sex marriage last year and living in two states — one that recognized it and one that didn’t.
Natalie and sherry made the experience so much more… Pleasant… Even with us having to spend hours sorting through things. And Natalie was fantastic, I called her to let her know what our situation was and she did all her research in advance.
It was the best possible experience you can have doing taxes and we are totally going back next year.

I was in and out in an hour. They’re always friendly and fast. I have had my taxes done here 3 times in a row by Bill Brett and he always does an exceptional job. They give you a lot of options for getting your return back and a few options to pay your fees which are lower than most tax spots anyway. I’ll be back next year.