JCPenney

****STRICTLY FOR THE PHOTO STUDIO****
After passing the newborn time frame for pictures… I had to resort to the one month milestone because I couldn’t justify paying $ 500 for a sitting fee with a private photographer for the one month milestone! So… all I could think of was JCP photo studio. Yes… ghetto but my procrastination was at its best and had to donor before I missed my opportunity.
I made an online appointment for 11:50 am and showed up promptly at 11:30 am. After entering JCP, I realized that this department store has too much of everything and it seriously looked like Hurricane Penney came through the store a few times and did quite a number there. The store is disorganized with great difficulty locating staff members. There are no signs of where the photo studio is located, we had to ask a staff in the jewelry section because she was the most easiest to locate. She said to take the elevator… and that we did. In the elevator there is no sign of what was located on which floor. We ended up going up which led to another disastrous site. We were told to go back in the elevator and go down to the basement. Doh! We finally get there and signed in.
We were greeted nicely by Elizabeth and was told that there were two people ahead of us. As we waited… I had to do a diaper change and lo and behold, no bathroom nor a room for a baby to be changed! I had to change the diaper on the spot against my wish. After that and still waiting, baby started getting fussy for a feeding and was forced to feed the baby as there was no space for any of these activities. Finally… it was our turn.
We were greeted by Evelyne. The best about this experience was the photographer. She was very friendly and engaging with the baby and gentle which was a plus. She took the photos and surprisingly, I was impressed with the photos and her ability to capture the perfect facial expressions.
I just really hope that JCP would create a better environment and space for their studio (i.e., two studio rooms to avoid long wait time or room to change clothes in or a baby room). It seems to make the most sense that if they provide newborn photography or even milestone photos for babies and toddlers that they provide an area that would accommodate things such as diaper changing room/​station or a breastfeeding area. There was a mother with her son doing a newborn photo session and she had to change his clothes in the middle of the waiting room and it was equally frustrating for her as I was.

I really like this JC Penny’s. I met the nicest woman Sumaya. She was so sweet and so patient. I felt like we have known each other for years. She took the time with me.
Then I pancaked when I thought my car was stolen. The security was awesome and the manger. Thankfully I just parked in the other side. But it was a horrible feeling to have. But overall they all treated me so nice and respect. They didn’t find it funny and they really wanted to help me.
I do suggest that maybe they should be some on each side of the building where each side of the parking area’s to make it more easier to go out the right side of the building. Like different letters or symbols because honest to God they look the same to me. But I am glad my car wasn’t stolen and I was really happy with the treatment.

I’ve never seen such a disgusting store.
Clothes were all over the floor, and their display areas were unacceptable.
For a retailer who wants my business… Seems like they need a complete overhaul.
I know not all JC Penny’s are this bad, and I’ve been to quite a few great stores, but this store lost my business.

I am so happy I got restocked on my Its a 10 hair products! Thank you to Stacy from the Salon who helped me pick out the products & took the time to give me tips on using them! I loved her customer service ;) Friendly yet professional definitely doing a great job!

The store is set to close and lock its doors at 9pm. I conveniently Parked in front of the store and kept an eye on my watch to leave before 9. At 858 I walked to the door where I came in through and the associate was locking the door as I walked up. I asked her if I could exit, pointed to my car and told her my infant was asleep and it was cold out to find a different way, she simply shrugged her shoulders and said I had to exit through the salon. I am so disappointed with how she handled the situation. I will be returning everything I bought and take my business and money else where.

Walked into the salon hoping to get a last minute haircut. What I got was a rude stylist who walked up to me, touched (yanked!), critiqued and outright laughed at the poor haircut I received from a novice stylist while someone else checked if there were any availabilities. I allowed this, thinking maybe she would manage squeeze me in. In the background, there was already someone who rejected me because I «only» wanted a cut.
Clearly, I knew the haircut was bad — that was why I was there to get it fixed. To add insult to injury, between laughs she added, «I’m not laughing!» as the register-​girl looked on in abject horror. I tried to brush it off, but wound up in tears shortly after leaving the salon area. Several of the JCPenney employees walked by me in tears and didn’t bother to ask what was wrong. (I’d gone in to bra-​shop but wound up spending my money at Lucy’s instead.) I was lucky enough to get squeezed in at Bouffant; where the prices are double but the professionalism is a thousand times greater. Never coming here again. Ugh. Nordstrom and Macy’s all the way!

Went in and tried on some shirts. Got verbally attacked by a customer and then an employee for being in the «women’s» fitting room. Nowhere on the fitting room entrance did it say that it was exclusive to women. The situation could have been easily averted by distinguishing the fitting rooms. I was told that because the fitting room was in the Women’s section, it was a women’s fitting room. The way the situation was handled was very unprofessional and made me very uncomfortable. So, for all you gender fluid /​LGBT people, beware of shopping in the «women’s» section and proceeding to try something on. You will be verbally assaulted.

ewww ewww and more ewww. I went to use the restroom at this location and you could smell it 5 feet away. Urine all over the floor, toilet paper all down the 12 foot hallway. Then there is the what country do I live in issue. All the in store ads are in Spanish? WHAT in the heck is happening to Penny’s. It used to be an American company, now they cannot even print their sales signs in English?

Came to get my watch repaired under their warranty and had to wait a half hour before i was even helped. After the sales woman gave me a huge put upon look she helped me. This store loves to sell you something but hates to provide you the service that goes with it. If i could repair my watch online I would’ve.

Always very helpful clean neat is able to find stuff quickly not digging if you need a size just ask.

This store is just okay. There’s almost too much stock at times. You can barely walk by and see items on the rack. Lines are often long and slow. The store is also kind of stuffy. Prices, however, are reasonable. You can find great deals on the sale racks.

I have been here a few times to pick my online products.
The pick up location is on the second floor where kitchen, bed and children clothing are. It is always quite busy and the wait definitely takes a while.
Depending on which employee you get, that will determine how long you will wait for pick up.
They always get my order right and I have not had any issues thus far. I will continue to visit this location for browsing and product purchase.
Cleanliness: average.

Horrible experience!
I was in search for my godson’s baptism chain and the first girl who started helping me was kind and helpful however I was watching for a text of approval before I bought it and I told her to attend to other people that it was fine. Then when I was ready the only girl in that section was helping someone else. She was talking to them and carrying a normal conversation with them! I get it give a great experience but don’t over do it when u have others waiting! I kindly asked if there was someone who can help me just look at an item and she said I needed to wait. Okay so I waited and said sorry since I figured she was now the only person to help me. She then helped another couple that came after me! But whatever I stayed quiet! Then she finally helped me and I said hi and she didn’t say it back! And through out the whole experience she was just rude with me! And to top it off she didn’t tell me that the necklace I purchased didn’t come with a chain. Overall horrible experience and the worker was horrible! Never going back to this jcpenny and I also returned my item the next day! Gave my business to someone else and even found better prices! (And a necklace with a chain!)

THIS REVIEW IS FOR THE JCPenny Portrait Studio…
So disorganized. And I will not be returning…
The problem is that there’s only 1 studio and a couple of workers that are photographing, reviewing pictures at the computers, and work the register…
We arrived ON TIME for our 12:15 appointment this past Sunday. When we checked in, we were informed that it was about 30 minutes until we would be seen because there were still «a few more» people in front of us and it should only take about 30 minutes.
Okay… So we waited and when an HOUR passed, I went to the girl at the counter and asked her how much longer? She said that there were 2 groups in front of my family. I asked her did the people in front of us have appointment times that were before ours? (mind you, it was not 1:15 and our appointment was at 12:15). She hesitantly said yes, then she looked at the clock and noticed the time, she then offered us 2 free sheets for our wait because she «knows how hard it is to wait with kids»…
20 minutes after that conversation, another worker came to me (Kayla) and had the NERVE to ask if i would be willing to allow the group behind me to go before me because they had to hurry up and go to a ballet recital…
Of course I said «No, we have been waiting over an hour for our APPOINTMENT and we have plans after too».
Finally, at 1:45, we were ushered into the studio, with Kayla, where our entire session took less than 10 minutes. it was so rushed!!! (I’m guessing to accommodate the large group that previously asked me to skip in line, because they were threatening to leave)…
Lastly, when it was time to review our shots at the computer, there was a new worker there who was nice, but didn’t know how to do anything! I overheard another girl telling him she would be there to assist him… she left!
I had a groupon which cushioned the blow because I would NOT spend the regular price on this place.
The photos were mediocre…

I had a really good experience here today. I had an online order that I needed to return. My order was hard to find, but an employee, I think her name was Georgia (I hope that’s right), was able to locate it fairly quickly and give me a refund.
I’m a regular customer here, so its nice to know that they are able to solve issues when they come up. She also told me they are bringing the catalogue department back. Yay! I’m not sure why they took it out in the first place. So far so good.

I like that Sephora is in there. BUT no one is on the floors working and some pranksters pulled the clothes off the mannequins and left one side topless, then on one of the others with jointed fingers make the f-​you sign. i moved the fingers to a neutral position and replaced the clothes. glad no one thought i was doing it but i thought it was in poor taste. They need to be watching the floors more.
Also the ladies bathroom smells and is disgusting. these women are so nasty today, they crap all over the toilet and don’t flush… and then no one cleans the bathroom. Ewww. didn’t find what i was looking for after i left Sephora. I can go to Sephora elsewhere.
Do Better.

The store is too hot to shop in comfortably in the summer. Not sure if they are trying to save on the bill or what but the rest of the mall is a comfortable temperature.
I lasted 20 mins before leaving to Macy’s. Which I’m now comfortably cold enough to shop.

Claudia did an excellent job giving my terrible hair a make over… I love the results and it was money well spent! Will be back for touch ups or new color. Stylist Brent was also very personable… I will post pics of my hair too

I just stopped by for a return.
As soon as I walked in by the shoe department the line was MASSIVE!
NOPE! I B-​Lined to the women’s department and was the next person in line. Cool!
Then a sweet elderly woman walked up next to me, so I let her go next.
While she was at the register that gave me a moment to browse the jewelry counter. Score!
I took a few pics to reference the items later at my nearby JCP, did my return, and I was out the door. **throws up the deuces** ((not really)) I’m out the door! LoL

I went to the baby section — as I do in every department store. It was a pretty good selection, and they had some great Halloween clothing on sale. So, three stars!
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Minus two stars for the freaky, deaky, creaky elevator. I didn’t have a choice — since I had a stroller, but nooo! People are already scared of getting trapped in an elevator if it’s a really nice and clean one… what more when it’s a really dingy and dirty one?