Ken’s Tire Service

My family and I have been treated nothing but great over the years. I don’t care to make appointments it’s nice that I can just swing by drop off the car and then pick it up when it is done. The prices beat the dealership prices on most services. I don’t know what these coupon things are I just pay for my service and pick up my car. They have gone out of their way to help me many of times. If you don’t want attitude don’t give it.

I called early this morning to ensure that I would be able to get an oil change for my car on my deal (which I had lost, but found just days before I will be out of town for a month. I was rejoicing! No longer.), someone named Brian answered the phone and was perfectly courteous, but said they don’t take appointments, I could just come in whenever. I thanked him, got off work early and rushed down as soon as I was finished to get in before the end of the day. I arrived at about 3:00 PM. With them closing at 5:00 PM I believed it to be perfectly reasonable to expect to be seen for something as simple as an oil change.
I wish I had a recording of my exchange with the «manager» of this business. It began as a normal, polite conversation. I told him I was here for an oil change, and he told me that they weren’t doing any more oil changes that day. I said I was willing to wait, and he told me that it wasn’t going to happen, that he had 4 other cars in front of me. Changes usually take about 20 minutes at other shops, so there should have been plenty of time to service mine before the end of the day. I told him I had called earlier to make an appointment, and that’s when things turned sour. He told me his customers who show up take preference over appointments, that he wasn’t going to turn people away, which is understandable, but when I said, «If this is the only time I can come then how am I supposed to get service?» he indicated that it wasn’t his problem. I asked if I could leave 2 cars there (mine and my boyfriend’s [the deal had said «any car”]) and pick them up in the morning, and he said «You can only use the card for one car.» I told him that wasn’t true. He argued with me, «One car, one card.» I said «No, it specifically states it can be used with any car within the family.» He said, «Your boyfriend isn’t family. Your husband would be family, but not your boyfriend.» I consider him family, but it’s irrelevant because the deal stated: «Customers can transfer the punch card’s services to any vehicle, ranging from station wagons to sports cars to feral merry-​go-​rounds.» I showed him on the deal where it says «ANY CAR. (no mention of family)» His response was: «Well you’re all just bottom feeders anyway.» (WHAT?!!) I told him «I paid money for this deal!» he said, «Not to me you didn’t.» I told him I was sure he got a percentage and he said, «Do I?» Then, losing my composure and responding to his rudeness I said, «I hope you know I’ll be writing a terrible review online,» and he said «I hope you know I don’t care.» I left the place crying…
I have NEVER EVER been treated THIS poorly by ANYONE in my life! I had done nothing offensive to him, simply asked for the service I had paid for, and I was treated like trash. PLEASE save yourself the heartache, if you got a deal here, try to exchange it for another place! It’s too late for me. :(

B

Customer service is complete s*&t! I pulled in at 8:03 & a worker comes up & ask what I need … nothing serious just an oil change … he then tells me its an hour wait (mind you there is only 1 car on the lift) but i’m in no hurry so I just say «ok I’ll wait» he then tells me that he has to test drive a car but his buddy will be in to get my information & then he puts my keys behind the counter. So here I am at 8:35 & no one has come to speak to me since. Mind you its not like i’m sitting in a corner (btw there is a home gym located in the corner encase you want to work out while you wait) & nothing i’m just watching them sit outside & shoot the shit. If I could find my keys I would have been gone by now. Don’t bother coming here if they treat their customers this poorly imagine what there doing to your vehicle.

Rip off. Scam. Reported to BBB and I also let living social and groupon know what they are doing.
First, a jerk named «Joshua» who claims to be the owner will turn you away every time we tried coming to get an oil change or tire rotation claiming they were to busy.
They refuse to let you make appointments. I bought an auto care super saver card and only had a month left on it. After several attempts at getting my car serviced– they refused to even see me.
Called to find a resolution and got an incompetent jerk who just made excuses on the phone on why he turns people away.
If I could give negative stars I would. Save your money and go to an honest shop with good customer service.
Saving a couple bucks to deal with a guy like that isn’t worth it.

After coming here for over a year I will not be returning. I needed a tire rotation and oil change, after stopping by three times and each time being told that they would not be able to do the tire rotation, I am at my wits end. Not that there would be a 1 or 2 hour wait just that it was not possible. I will now have to go to Les Schwab for the tire rotation where this «full service shop» could not accomadate basic maintenance. Rude staff makes it seem they do not want business?!

I ended up getting a deal thing that I purchased for $ 33 for 3 oil changes and a bunch of coupons on work to be done. I first took my truck in there and had no problem except the customer service was shitty. Months later I take my car in there, the coupon is about to expire, I called up and asked when would be a good time to bring it in, they say anytime, so I bring it in at 1 and the guy that works at the desk is out tweaking around with his bike, which is not professional to me at all, he sees my coupon, I walk over and say I need an oil change, he says I’ll need to leave the car until 5. I asked if he needed my number to call me if it gets done before then, he refused to take it. Then I left and came back at 4:30 at which I was glad to see the car done, when I went to get the keys the mechanic told me they wouldn’t do it because he could see that the last shop that gave me an oil change had to use a bunch of jb weld and was afraid of it breaking and didn’t want to take responsibility, which is understandable, when I went under and took a look I could see what they were referring to but it wasn’t anything that looked like it would easily break. Now since I’m recalling back, I’ve had this spot on my oil pan for some time and have never had any trouble with oil changes at any place. All I got to say is that if your oil pan isn’t in near perfect condition, the smallest sign will make them refuse an oil change. It would’ve been nice if they would’ve taken my number and called me up to let me know. Oh well I won’t be going back to them with this car at least.
Revised Review:
Okay so first I gave them two stars, now I’m giving them one, the reason, trying to scam me, how you might say, well I ended up giving the deal coupon that I purchased to my dad and brother to get their oil changes done since I couldn’t use this in time with my vehicle. Now the card that I purchased said I could use any car, when my dad tried to get his and my brother’s car done the guy claimed it is only for one car and would only do it for one car and charged for the other. Why sell something and then go back on what you sell, that is a scam and I’m going to fight this to get some of my money back since this guy is such an *******. On top of that he told my dad that both his CV axle boots were broke on his Subaru and he can get the best prices on new ones for $ 140 and that even I couldn’t beat that price, he also claimed that one of the axles was completely dry and needed to be done fast. Well yesterday I went under there and there is only one boot that is broke, I’ve known about that one, and it is a very little crack, it is definitely not dry, not only that I bought a CV axle too yesterday for $ 60, so this guy wanted to charge nearly $ 300 for parts and probably only would have replaced the one that was bad and charged for doing two.
In conclusion be careful with this shop, he loves saying more is wrong than what is really wrong.

Failed the WA admissions and was recommended to come here b/​c they are a certified state emmissions auto shop. They fixed everything I needed and were very helpful. I went back again and now I got the same response everyone else seems to be getting, «We don’t have any availabilities today.» And they don’t take appointments… This is very disappointing. I have been there before with complete satisfaction and couldn’t believe the negative reviews until I went back. I guess they are doing something right to have so much business to be too busy for anyone else, but I hope it’s different management or something because that customer service was terrible.

The customer service here was terrible! All they wanted was my money. I took my girlfriend’s truck in because the check engine light was on, AutoZone said there was a leak and we should get it checked out. Went to Ken’s and they barely acknowledged my existance, then said that nothing was wrong with the truck. I told the guy at the desk that gas couldn’t be pumped into the tank and he just looked at me. Two weeks later and my girlfriend was out in the middle of no where and her gas light came on, went to the first gas station and gas just poured right out. She was able to get to a mechanic’s shop, it took him two minutes to discover that someone had taken a saw or something to the tubes connected to her gas tank. She could have been seriously hurt! Don’t go to this place!

Words cannot describe how much I love this place. They are always very nice and helpful, and give you amazing prices compared to other places I have gone to. Also, in being a woman, they don’t make you feel stupid at all and are extremely informative and understanding! Definitely recommend this place. I get my oil changes here and recently got my CV joints fixed here.

Avoid this place like the plauge!!! I have NEVER been somewhere wear the customers were treated so poorly. I dealt with them on two seperate occasions and I think that me being a woman there by myself may have been the reason that theytried to take advantage of me. i chose this shop because It was close to Fort Lewis, where we are stationed. My husbad is currently deployed and I felt like I was run-​over without him being here. the severly OVER charged me, there were scrabes near the work site on my Cadillac. The man Josh inside was BEYOND rude and on top of that charged me about $ 400 OVER. STAY AWAY!!!