Kriser’s Natural Pet

So glad we finally visited! I did some research and had a few brands in mind, all of which are sold at Kriser’s. The manager was extremely knowledgeable and she loves her job! She gave us recommendations and we tried one GREAT brand but one of my dogs just did not like it! When I called a few days later, she offered to put together a couple other samples to try. She was mindful of the ingredient list we had brought in and picked out particular kinds for him! I brought them home and we found one he liked and I was able to take back the other big bag of food and exchange it. The gentleman who helped me in that exchange was also awesome! I am very excited about Kriser’s and very impressed with how well they know all of their products!

My little dog (almost 2) had been having digestive issues ever since he went off puppy food. We were working with a vet to no avail. My dog was picky with a low appetite … he would often just sit and not move (nausea?) and then have diarrhea and sometimes vomiting. After paying for blood work twice at $ 326 each time, taking an antibiotic and probiotics, the vet recommended that we should an ultrasound at the cost of $ 500, not including the cost of the anesthetic! The money was a lot, but more importantly, I didn’t want to submit my dog to such an invasive treatment without much hope of results. I had tried, without luck, the few dog foods my vet recommend for sensitive stomachs. I finally researched online and found Fromm dog food products which were sold at Kiser’s.
Deborah, the store manager, spent an hour with me talking about my dog and his issues. She gave me several samples, LOTS of information and ideas! I left with a bag of Fromm dog food and some probiotics which she assured me could be returned if they did not work out. After a year of eating difficulties, I am happy to say that my dog looks forward to eating his food, has no eating issues and is happy/​playful everyday! Deborah is now helping me find some treats and mixers for his food. The samples of Stella and Chewy mixers seem to be working. Anytime I have needed, Deborah has been willing to spend the time reminding me how to use the probiotics and to find other food varieties and treats my dog may be able to eat. She has given me numerous samples, which have helped immensely since my dog will take one sniff and walk away from many things. If he eats something that disagrees, I know it within a few hours or the next day. Samples have been a lifesaver!
I do have to day that the store has an entirely different feel depending on who is working. I went into the store late one afternoon to buy some mixers. Neither one of the guys greeted me. In fact, I though one employee was a customer standing at the counter. One of the guys was nice and showed me where the product was located and told me the price comparison between the large and small bag. (Nice! Saved me from having to use my phone calculator to figure out price per ounce.) He did not seem interested in talking beyond that. My kiddo brought our dog in when we learned there were not other dogs in the store at the time. Oddly enough for a pet store, neither employee gave more than a glance at the dog! Not that they have to, but most pet store employees give the animals a bigger greeting than the humans!
All in all, I love how this store and the products have changed our dog’s life and eliminated a a lot of stress for us. Too bad all the employees are not as enthusiastic as the general manager, Deborah. She rocks and I am so grateful for all of her help!

Ambiance /​/​
It’s been quiet when I visit and I have received assistance each time, in particular from Doug. I was able to purchase a collar small enough for my puppy and an adjustable leash (both Red Dingo products). The store itself has a boutique feel, with parking usually available unless it’s around the holidays (because the location is near the Colorado Mills Mall).
Puppy-​specific /​/​
I was looking for a wire crate that would be small enough for my current ~8 lb. puppy; however, the smallest they have in stock is for 25 – 30 lb. dogs. However, there are a few puppy-​formulated diets, toys, and accessories available.
Return policy /​/​
Per my receipt, «All sales are final on treats, toys, bones and chews, bakery goods, open supplements, and discounted items. All exchanges must be done within 30 days of purchase…». This is important because I chose to return a flavored toy that my puppy had no interest in. Luckily, the sales clerk accommodated my request as an exception for store credit.
I was contacted by the business owner who clarified the return policy:
«Toys can be returned if they are defective».
«Our return policy on food is return for any reason as long as the bag is not empty. If your dog is not happy with a food then we will take it back. Unfortunately we are not able to do this with the toys and has always been a part of our policy».
TL;DR /​/​
I would probably won’t go back. I took off three stars because I consider the return policy to be lackluster compared to other local pet stores, especially in regards to toys. Additionally, Simpawtico feels less pushy to me.

I have been here 2 times and never once been greeted or had anyone ask if they could answer any questions for me (which I did have– especially on several brands of dog food).
I made a mental note of the products along with prices and went home to do my research on the internet. I found a great food for my dog who is older and has joint issues.
The price was much less and I learned a lot more by doing the research myself rather than relying on a salesperson who was more interested in talking to friends than helping me.
I also wrote to their email address to let them know of my bad experiences and never received a reply. C’est la vie

Ellen and Heather are AMAZING!!! I absolutely love this store! They are so knowledgeable!!! We will definitely be back!!! THANK YOU!

We love going to Kriser’s. Heather is so nice and knowledgeable. Ellen has been amazing at helping us raise our GSP (Zuri is our mini Flir). They have all of the right food and treats to raise an active healthy dog such as ours. The staff is really sharp and can give you advice on anything. Thank you for all of your help, Heather, Ellen, Rachel, and Collin!

Heather is always 100% helpful. The place is noticeably immaculate! Lots of choices
Cheryl b.

We love this store! Once again, this Kriser’s store came to our rescue, perfect at suggesting the right products for a «dog problem» we’ve been having. Recently our beloved family pet has developed blisters on her feet, she is a white maltese and has a delicate stomach. Heather recommended I switch her to a better dietary product than we’d been using with fish and fish oils to help her skin. So we switched to some Orijien 6 fish kibble and some Stella & Chewy’s raw mix in. Only 2 weeks after the change and our Princess is doing MUCH better now and its all to the credit of the caring folks in this store and their top of the line products. Thank you ladies! Keep up the good work!

I’m a big fan of this place. Partly because I have a very sick dog and I can find what my doctor recommends as far as food options for my dog. The other reason is the service is stellar. I also like that you can find a large number of American made products. Not that I’m against globalization, but I find American dog toys stand up to harsh beatings. Also, my pup loves coming here. And it’s close by.

I went into this store for the first time today looking for a specific food for my dogs. I found the brand, Earthborn Holistic; however, I didn’t find the grain-​free Weight Control formula that I was looking for. I wasn’t greeted upon entering the store. Not finding what I was looking for I walked around the dog food area of the store for several minutes and no one came to assist me, so I left empty-​handed and without questions answered. I only had a few minutes to spare because there was no posted pet policy, so I left my dog in the car. Had I been able to bring my dog inside, as is the policy with most pet food stores, I might have stayed longer. However, I’m not sure it would have mattered, as it seemed that no one was working. I expected more and was disappointed by my experience. With several other natural/​organic pet food stores in the Denver market (Wag N Wash, Chuck & Don’s), I will be purchasing my dog food elsewhere.

My only regret was not going in sooner. I had stopped in to browse with fairly low expectations.
Heather helped me find a good wet food for my cat. She talked through the benefits of each food line and ultimately helped me decide on a few choices. After trying the cans I brought home I thought I would do my due diligence by shopping online and comparing prices. It is important to note that I did find a ‘lower’ price on Amazon for a case of food. After comparing price in greater detail it turns out Kriser’s was actually lower than anything I could find online. While the initial case price was a few dollars lower on Amazon, when you factored in shipping it was more expensive. Kriser’s gave me a 10% discount on the case price, not to mention the fact that I took it home that day and shopped local.
I highly recommend this store based on the selection of products, the knowledge of the staff and the overall great service.

I normally don’t ever write reviews, but I am visiting from PA and, being a hardcore dog lover, really wanted to check this place for the first time.
After reading all of the reviews, I have to say I understand where everyone is coming from, but here is my $.02.
If generally you don’t put much thought into your animals nutrition, and you’re happy with the Iams and Pedigree food of the world, then I really can’t recommend this place. However, if you have an interest in learning about the science on how to give a HEALTHIER and LONGER life (with less vet bills), then this place is simply AMAZING!
I spoke with Heather for over an hour who is EXTREMELY passionate about nutrition. I can see how this could come across as «pushy», but she is an amazing resource to anyone looking for ANY advice. Truly wish she would move to Pennsylvania to work at our local stores.
In regard to pricing, well no s#%t they are more expensive (my apologies). Their prices are retail, with all of the best food on the planet. What cost more… Giving skittles or filet mignon to your pooch? That’s an honest comparison. Funny thing I learned is when you feed better food (with proteins, not wheats) you can actually feed less with better results so it all balances out for the most part. I would be happy to pay retail with the knowledge to back it up if I ask. Amazon being cheaper? Again, no s##t… Billion dollar company versus small store with people who have rent to pay.
Heather is amazing, and in my opinion she showed me some lesser expensive items geared toward my personal scenario.
In a nutshell: They just want healthy pets and if you wanna spend an extra $ 15 a month (or less) more to give your animal extra YEARS of life then do it! If not, no biggie! :)
Side note: they return food, just not other items. My only critique as the other guy said, do simple (unopened) or reimbursable returns to keep people happy. It’s not saving you $ 14 worth of work, but thousands from a lost customer. Policy smolicy, that’s just good business. :)
Ok I’m finally done, hope this helps! LOL

I’ve shopped at Kriser’s in three states now, and while I like the stores, I am always disappointed that I can’t buy anything.
Now, let me explain. Were I a millionaire with no internet access (a likely combination), I would spend every last dime in this shop. Healthy food? Check. Unique toys and accessories? Check. Special treats? Check. Price tag as if all were solid gold? Check.
Everything in this store, with a few exceptions, can be bought online for a fraction of the cost, including shipping. One exception would be the baked goods which, while absolutely adorable, I cannot justify the cost of. (A puppy cupcake with a 2″ diameter hardly equals $ 2.50 in my mind, but I realize they probably can’t price it much lower.)
Side note: My family were massive fans of a Kriser’s in Chicago and routinely (weekly!) spent upwards of $ 50-​$ 100 on food, treats and toys. The behaviour of the store people deteriorated so badly, culminating with a horrible incident a few months ago, that they stopped shopping there altogether. Sad.

I have decided to not shop here again for the simple fact that they do not take returns. When you have multiple dogs, with a variety of sizes and medical conditions, returns become a necessity. I purchased a $ 14 grab bag of American Made Super Value Pack Treats & Chews. After opening the bag at home I discovered that ½ of a cow hoof was in the bag making up probably about 1 lb. of the 2lb. bag.
I made a point of driving over to Kriser’s a few weeks later to get an in store credit as my dogs are not large enough to eat something of that size (I took a class at the store so I don’t actually live in the area).
Upon entering the lady that said she was the «Manager» completely ignored me carrying on her conversation with another customer, which is fine, I am happy to wait but after walking the circumference of the store I came back the counter and said politely said I have a return. She immediately said we don’t take any treats, toy etc. back, it is our policy! (I didn’t see any sign on the counter)
I said I would be happy to take an in store credit and explained to her about the hoof and another large bull ear that made up most of the contents of the $ 14 lb. bag. I told her after 10 years of buying pet products in this state I have never had any problems like this before. She said I should contact the company directly and take care of it myself. She did say Kriser’s stands behind their pet food but I wonder which brand, as the brand I purchased was a pet food company as well. She took my number and said she would contact the manufacture directly and get back to me.
5 days later I decided to call Merrick myself, I did and they were above and beyond helpful! The maker of the Super Value Pack called Kriser’s directly, they said they had never heard of ANY store that would not take a product back when the customer was unsatisfied, especially for an in-​store credit!!! Merrick them called me back and said they would take care of reimbursing me themselves because Kriser’s (even though Merrick would replace the re-​turned the product and credit the store) did not want to deal with it!!! It was there policy!!!
I purchased over $ 75 worth of products from them and all I wanted was a $ 14 credit which they would of been reimbursed for, but they didn’t want to deal with it. So why shop there???
I found the product I bought on Amazon for half the price of what I paid in the store, I learned that it was probably too big of treats & chews for my dogs, but if you want to buy it look elsewhere. I definitely will buy Merrick again, they do stand behind their products!
Thanks for reading.

Great selection of great items and food. Awesome grooming and they know their stuff. If you walk into a place like this, expect them to inform you on pet health… yes yes yes they may seem to be pushy, but at least they care about their job and the animals… if its not your cup of tea, then don’t drink it… but I love my dogs and they are worth every penny.
I have 115 lbs 1.5 yr old German shepherd and a 7 month 75 lbs german shepherd… they are monsters and pretty much only listen to me (the way I wanted them to be trained) but the staff does a great job getting them two knuckle heads groomed and looking great. We went to a few other places that were cheaper. However, we found the quality of the grooming not great and would rather spend the extra money to have it done right the first time. You get what you pay for in some cases.
Still wish they would lower their prices a bit… just saying.

We went in here to check it out and were greeted by a very polite and generous salesperson who gave us three ample bags of treats to try on our dog. Who loved them. They are liberal with their samples, so do go in and get your dog some treats!
We also attended a dog training course there with the Misha May Foundation, which was very informative and affordable. Kriser hosted and the meeting went long, but they didn’t give us a hard time.
Lots of good food-​products for dogs, though they are pretty expensive, so keep that in mind. Recommended.

I love this store! The girls here are amazing and seem to know even more than my vet! I have had issues with my dog itching for years and after it seemed like I had tried everything I asked their advice and changed my dogs food and the itching has stopped! Ive spent hundreds of dollars on various vets and am so glad I went all natural and finally met people who know what they are talking about!

This seems like an amazing ‘all-​natural’ pet store with some good supplies for any conscientious pet owner. I went in to check out the prices on our normal dog food and see what they have in the way of treats (In terms of the stock, there are tons of great food and treats. There isn’t much in the way of non-​food items). Instead, I was treated to a 20 min lecture by a very pushy salesperson, where she told me, in no uncertain terms, that I was feeding my dog crap and I needed to spend a lot more money. While she made a few good points, I didn’t appreciate the way she treated us and definitely turned me off from going there again. I would recommend that anyone who wants this style of pet store, go to some of the locally owned boutique stores.