Lakewood Appliance

Very professional and knowledgeable staff from the top down. Have dealt with them for years with appliance repairs, they’ve always been fair with me and stood behind their work.
Recently, we visited them when it was time for a new washer/​dryer.
First I spoke with one of the technicians about what to look for in a washer. He was very honest informing me his opinion based on customer feedback and what types of repairs he sees on a daily basis with certain models. He was very candid in telling me what products were quality and what was junk — which I truly appreciated!!!
Later I spoke to Ron (the owner I believe), and he gave me some great info that pretty much matched what the technician said, and he recommended a product that best suited my needs. ((Which we LOVE by the way))
We purchased a washer & dryer, they removed our old ones, installed the new with new hoses and everything, then Ron spent some time with my wife on the phone while she was in front of the new units. He thoroughly explained how the units worked and gave her tips how to best take care of them.
I won’t go anywhere else for appliance needs. I’m done with the bigger outfits who are just out to make a sale and don’t care about what happens after. Lakewood appliance is an old-​school shop who practices a lost art of customer service.
They are the real deal — I highly recommend!

Wow! What a great company. Our refrigerator fan quit working. We instantly dreaded making «that» call. You never know when you use a company if they are going to try to take advantage. Before calling I researched our issue, and had a pretty strong idea of the issue. We called. They informed my husband that they were swamped. It may be a couple days before they could come out for the diagnosis. 5 minutes later, we were informed that a tech would swing by. He came in, was super polite. Pretty much solidified my idea of what was wrong. Told us it would be Thursday, seeing as they would have to order the part. Told us what and how to manage saving our food. The company was out today (Wednesday) a day early. The tech was done in a manner of minutes. Pricing was very fair. $ 130 for parts and the visit. The fridge is purring like a kitten. Thank you for being so fast, friendly and affordable.

Ron and crew are outstanding! We have dealt with them for thirty five years and have
always been totally satisfied! Lkwd Appliance is a class act. We always get professional
information, fair prices, customer service-​top of the scale.
Bunny
Tacoma, WA

Ron Vetter and his crew at Lakewood Appliance are the cream of the crop! We’ve never been led astray… they are our ‘go to guys’…a wealth of information on all things related to appliances.
Not simply chasing a sale, they’re educators first, merchants second, thoroughly explaining pros and cons of various brands and models, tailoring each appliance to your particular situation/​need.
They encourage you to comparison shop but without exception we’ve found their prices to be competitive and have returned to Lakewood Appliance to make our purchases. We have never been disappointed in the 15-​plus years we’ve shopped there.

I chose to bypass major chain stores and check out Lakewood Appliance. I was greeted by the owner and we spoke about dishwashers. He enquired about my needs and kitchen layout. We next looked at the dishwashers and he explained the pros snd cons of model types. Ultimately I bought a kitchen aid model: architect II with 3 racks and top controls.
No pressure at all. $ 250 below retail and $ 100 for install (sears$ 185: $ 135 install, $ 15 hall away, $ 35 for unnecessary hoses i already had),. Then add on taxes and I added a tray for water leaks to protect my wood floors. Best of all i didn’t waste money on a warranty. Their shop does repairs and they are very close.
The installer from the shop was prompt, well dressed, tidy, personable, and meticulous. He wasn’t rushing. Indeed the installer was an extension of the shop.
The dishwasher was incredibly quiet and cleaned everything as advertised.
I highly recommend this store. Excellent customer experience. No chain store can provide this. I feel like I got more than I paid.
If you ever buy an appliance its helpful to get opinions from the people who repair them, not just the salesman.
Best of all: my money supported a local business and American Labor. That money stays in my community.

Honest, timely, technically proficient in their trade. What else can you say about them. Great to have them so close.

We have used Lakewood Appliance several times for appliance repair. AL is a great technician who is very prompt, polite and personable and does great work. I only write reviews when I receive above and beyond great service and that is what I have received time and time again from Lakewood Appliance. I will refer anyone who is looking for appliance repair to use their services.

I think you’re better off finding someone else to do your appliance repairs. NOT RECOMMENDED.
This place was recommended to me by another appliance repair business in University Place. I really hoped that they can help me with a dryer that still ran but didn’t heat up.
The appointment was scheduled for a Tuesday (which was five days from when I made the appointment). However the repair man called on Monday morning to confirm the appointment for Monday afternoon. There was obviously a mistake by the lady that schedules appointments or the repairman. Luckily, I was available that afternoon.
The repairman, Dick, came promptly at one. He seemed nice enough. However things started to go south when he got through the basic checks for broken heating components and couldn’t find anything wrong with them. He started taking out the electronic control board and from the looks of it he had quite a struggle with it. I knew we were in trouble when he started saying that «these new dryers don’t make it easy for you to fix them.» My dryer was eleven years old! It wasn’t exactly a new model and I’d expect a repairman to be fairly familiar with this type of repair. He struggle for another half an hour before he put back the machine together. HOWEVER, MY DRYER WON’T RUN ANYMORE AND THE ELECTRONIC DISPLAY WAS MESSED UP. So he obviously made it worse and broke something. He declared we needed a new touch panel (which worked just fine before he showed up) and a new thermistor (which tested fine during his first checks through the machine).
The crazy thing is that after through all this he said the repair (parts and labor) will cost almost $ 600 and that I was better off buying a new dryer and that if I buy the dryer from their store they would waive the repair fee. I feel like I got scammed here especially since the dryer was worse off than it was prior to the «repair» visit. Now my dryer doesn’t even run and I have to shell out $ 90 for this «repair» fee plus the cost of replacing my touch panel ($ 323). Do yourself a favor and find someone else.

Excellent customer service and reasonable prices.
Ron, the owner is terrific and his knowledge of the products can’t be beat!
Highly recommend!
Glenda