Lumber Liquidators

Hi! My mom and I had a great experience in terms of customer service from start to finish. Eduardo and Jesse were very patient and were not hard to talk to. I would like to commend both and keep up the good work.

The flooring material was delivered ¼ mile from my condo (at the complex entrance). The delivery person said it was «drop off only». 27 boxes, each weighing about 100lbs. I had to rent a truck and pay 2 guys to complete the delivery. Ridiculous! I would never recommend Lumber Liquidators! A very bad experience!

My wife and I had a great experience from start to finish! The whole process was made easy by the friendly staff. Special thanks to Jesse for all your wonderful help!

The people were helpful and nice, but… do yourself a favor and research the toxic floors they are selling. Lawsuits and Formaldehyde levels 20 times higher than regulatory limits. I took my floor back and will go with Pergo. It was worth the restocking fee to protect my family!

If I could give a zero I would! You can expect ZERO customer service from this place! I definitely feel more appreciated when I give my business to Home Depot! These people don’t care to retain their clients and they turn their backs on you once they have your money.
Below are two emails I sent to the Lakewood office email address. A visit to the Lakewood store, a call to customer service and two emails later I have not gotten a response or a phone call from anyone…
The lack of customer service that your company has displayed is utterly shocking. To not even get a courtesy call after calling client services is completely unprofessional. There was no response to my email and no reply from the regional.
Sent from my iPhone
On Feb 13, 2016, at 2:37 PM,
wrote:
To whom it may concern
I purchased $ 4428 worth of BP red oak on 7÷17÷15. At the time, I let the assistant store manager know that we were not going to install it until a few months later. We were buying it because it was on sale. We specifically asked if we would be able to return some if we did not use it all. He gave us his business card and told us to ask for him and he would take care of us. We ended up installing our floor 3 weeks ago and have 12 boxes left over. I called the Lakewood store two weeks ago and gave the details of my situation to a representative. He let me know that they couldn’t give me a decision by phone, and he instructed me to come in with the product and talk to a manager. I loaded the 12 boxes of hard wood today, only to be told that Lumber liquidators does not accept anything after 30 days. the assistant manager that originally helped us purchase is no longer with the company. The store manager, Cory Parker, was assisting me. He told me there is nothing he would be able to do except send an email to corp for an approval. I voiced my frustration and he assured me that he would try to accommodate me. He said he would email corp for an approval and call me. I asked him for the name of a regional manager and he stated that there is no regional manager. He offered me the advice of selling my left over boxes on Craig’s list.
I called 800 hardwood, the customer care representative (I think her name was Tiffany) stated that it is manager discretion to accepted any returns/​exchanges after 30 days. I asked the customer care representative if there is a regional manager. She stated that there is a regional manager. She is going to would forward my contact information to the regional and assured me that I would get a call from the regional.
Im very disappointed with my experience so far. I understand that each company has its return policy, but all things considered, I think some sort of exception can and should be made. I had an assistant manager give me misinformation and I also had the representative who told me to load the product and visit the store.
I do hope we can come to an agreement.
Sent from my iPhone

When I went to this store the employees greeted me as I walked in the door.
They were very helpful as I really didn’t know anything about flooring.
I have returned a few times and as always I still get the same personalized service.
Great people to work with.

Stephen, was helpful and knowledgable if you need flooring you can trust this guys. they will try to give you a good price and helpful tips.

Just purchased laminate flooring from this location… Stephen helped us and was very friendly and knowledgeable… we got the perfect flooring at a great price!

We never even knew this place existed until we googled it and it showed up on Unilocal.The staff has been friendly, and for the most part helpful. They seem to always be busy, and with the exception of one person, the staff has been great.
Super helpful and was not trying to do the upsale, which is nice. The only real complaint, is sometimes the items are not in stock and you have to wait for them to either have it delivered or make a trip to another location to pick it up.
I have always received a call when they said they would and they have even returned my call when I left a message about a product they had.
The flooring that we purchased was easy to install and have had zero issues with it. We did not receive any bad pieces nor did we receive any pieces that were cracked or chipped.
Overall, with the exception of not having a lot of items in stock, has been good!

I had no clue this store existed until a friend mentioned it. She and I were both having floors done in our homes. We stopped by to check inventory and prices. The store was pretty busy. We didn’t get a hello or assistance for at least 30 minutes.
I found a floor pattern I liked and came back two weeks later. This time the staff was friendlier and eager to help. After my items were paid for the salesman told me to drive around the back so someone could load my car.
Two days later, I was back again. I arrived shortly after opening. There was one salesman working, 2 customers in front of me, and 4 more came after. I stood in line over 40 minutes! Unfortunately, I needed more tiles asap! Two men behind me complained and cursed because they had simple transactions, like purchasing floor cleaner. They left.
FINALLY, I got to the counter and wanted to return the wrong type of molding as well. I asked to have the return amount applied to my new purchase. The salesman must have been frustrated by this point because he couldn’t figure out how to process the exchange on the cash register. He called the manager who wasn’t working. (A store with no manager on site?). :/​That was useless. I should’ve received cash back from the difference but didn’t because the idiot STILL processed the transaction as a store credit instead of a refund/​exchange.
After a series of questions, another call was made to «Junior». I watched as more customers came and left. Finally the guy took my number and told me the manager would call me when he came in. I never received a call. I questioned the level of professionalism here when the salesman continued to call the manager «Junior». Who says that to customers???
By the end of the week, I called the store. As expected, I was told I could come in and purchase anything I’d like and my credit will be applied. Uhhh… duhh! It is MY unused money! I felt that was a poor resolve when the salesman made the transaction error and not me. I didn’t feel like arguing so I said no problem. I still have my receipts and will be back even if I have to buy gallons of laminate cleaner. Otherwise, this place won’t get another penny from me.

Very friendly and attentive staff. Even if they are busy, they do their best to acknowledge and let you know they will help as soon as they can. Products are good quality and competitively priced. All in all, good solid spot if you are thinking of fixing your floors!

If I could give zero stars on this review I would. I purchased my laminate floor on March 10^th but they did not have my selection in stock so April told me she would call me in 2 weeks when it arrived. I never received a call from the store so I decided to call them. I called the store two weeks later to get a status on my order and spoke with Lamont. Lamont asked me for my phone# and told me he would call me back in 5minutes. He did not call me back so I called the store back 15 minutes later and Lamont answered the phone again. I asked him again for the status of my order and he told me again that he would call me back. I told him I was willing to hold while he checked on the status of my order but he refused to put me on hold because he had a customer on the other line that he was helping. I’m a customer too! Anyway, I got his name just to make sure he would call me back, and he finally did, only to tell me that my order was not in yet. That did not seem right to me, so I decided to pay them a visit. I returned to the store two and a half weeks after I bought my floors and spoke with April to get a status on my order. April looked in the computer and she had a puzzled look on her face (as if they had received my order but sold it to another customer). April told me my order would be there next week. My order finally arrived at the store on April 4^th (three and a half weeks after I bought it). I was told Cory was going to call me to set up a pick up time but he never did. When I finally picked up my laminate floor, I waited patiently while Lamont helped a customer load the car. When it was my turn, Lamont did not lift a finger to help me. I took the boxes off the fork lift and placed them in my truck all by myself. As I was loading my truck Lamont peaks his head out of the warehouse and asked me «You good?» He had just finished loading a customer’s cars but he did not help me one bit! The customer service in this store is terrible! Do yourself a favor and stay away from this store!

At first I never knew this store existed but I found out about it in the most ironic way ever. I first heard of it from a Home Depot employe who said if you want some good wood for a good price don’t come here good to lumber liquidators. So the next day we did just that at first I was not sure if I would like it. But when I went in the store was so cool they had all types of flooring on display and installed in the store showroom. I saw some wood that I liked so asked about the price the employe said $ 13.00 per square foot but they dropped it to $ 5.00 per square foot. I was so happy I paid it all upfront for all 2,018 square feet that I remodeled they even gave me free crown molding for my home. This store really is awesome if you want to get good cheap wood that will last a long ass time you should come hear. P. S. It also made my house price go up by a lot. Last they install it so quickly and smoothly and are so professional and the guys that came to do mine were so cool that we went out to hangout. Cool guys! Really this place is just FUCKING ASWOME.

I had a great experience with this store. They were very helpful answering questions I had about the different products. I found a great laminate that was on sale (Labor Day Sale) and another 10% off. I opened up a credit card with them, one year interest free. They referred me to their flooring people, Alexander Flooring. IN order to get the LL warranty you have to use their installers. Fortunately for me the installers were wonderful and clean and polite and showed up on time. It made the installation and all the moving furniture, packing, etc. less painful. I highly recommend both LL and Alexander Flooring (two brothers).

Terrible experience. The sales rep lied to me about the underlayment needed for my project. Because it took me more than 30 days to get the product returned the business has refused to take their product back. Buyer beware.

Brought my whole family into the store to buy some wood flooring for our home. We were greeted instantly and our kids were given chairs to sit in while we shopped. I’m definitely going to refer my family and friends because we got a great deal on the floor and we were treated nicely.

Walked in the door and was greeted instantly. Talked to all three employees during our visit. The were all very knowledgeable, respectful, and kind. I felt like I was at a Mom and Pop store. I did not get the females name, but La Mont, Cory, and her were all very helpful without being pushy. Price is much better than the two big home improvement stores in Long Beach and selection is by far much superior. Can’t wait to put in our new bamboo floors! Thank you.

OMG! Never again. I don’t need the level of frustration.

I purchased laminate flooring from them, the manager recommended buying an underlayment for the floor. After we asked if we needed it she said that we did if we didn’t want the floor to have a «clacking» sound. We weren’t able to review the installation instructions prior to purchase since they didn’t have our flooring in stock, but when our contractor read the instructions on the laminate he found that using an underlayment would void the laminate’s warranty. All that needed to be under the flooring was a moisture barrier. Since we found this before we opened or used the underlayment we were surprised when they would not let us return it.
We’re now in a dispute involving the Better Business Bureau to try and get a refund for our unused and unopened underlayment (about $ 800). Lumber Liquidators does not want to accept responsibility for their unethical sales staff who would sell a product without a need, one that would damage their final product as well. They should be ashamed for lying to their customers. The laminate looks great, but we’re soured by their ethics. It looks like we might end up in small claims court now.

Horrible customer service! No one talks to you or asks you anything. I literally stood there for thirty minutes. I had to walk out. I can’t justify spending a penny for the type of service. It is scary to even imagine what I would have to deal with if I was a paying customer!