Torrid

I love Torrid. They had great customer service and the girls were very friendly. The only thing, is that the store is small, and they have everything jammed in there. It’s hard to look around and find things.

So where do I start, they have the worst customer service I’ve been shopping at torrid for over 5 years I am A Plus Size transsexual woman, I’ve just moved to Long Beach so started shopping at this location and do not like the customer service whatsoever, the manager needs another job she looks so uncomfortable and unhappy and it’s very rude, I sometimes as for a dressing room to try some item on I’ve heard her tell the girls get him a room not referring to me as her which I obviously look way better than her and have bigger breasts then her but anyways, I will not be coming here until I find out the manager has gotten fired or transferred, she is a short black lady and I believe she’s the only black one there, anyways its so disappointing because I really love torrid and they have a good selection and prices.

I bought a cute dress here at the beginning of May for a special event. Unfortunately the zipper busted the first time I wore it! The 5 stars are for the return. I put off returning the dress as I had worn it, danced in it, and I think my friend even spilled her drink on it:(I finally decided to give it a shot nearly two months later, as the dress really was adorable. The sales-​girl was professional, asked no questions and gave me a full refund for the dress! Torrid is the best.

Convincing my wife to go clothing shopping is like giving a cat a bath. You grit your teeth, prepare to lose some blood and your temper, and power through until the deed is done. So, it was with great joy that I encountered the staff at Torrid. They were SO helpful, finding things which look great on her, and getting her a whole new wardrobe to be ready for summer. Their clothes aren’t all stodgy like Lane Bryant’s stuff, and she looks really great in it! So, all in all, I’m so happy to have come to this store. The staff all understands the needs of plus-​sized women, they took their time during an exhaustive search for clothing, and everyone left happy.
Totally recommended.

I have shopped here plenty of times through my high school years and have always had great service.
Went in tonight to return a pair of pants that i bought online but were too big. The cashier was very helpful and nice, plus we even joked a little back and forth while she was returning the purchase. no hang ups, no attitude.
I couldnt buy anything (since im flat out broke) but i looked around the store afterwards for some things that i had to buy for my sorority’s required attire for fall formal recruitment. even though i didnt buy, the lady who returned my purchase helped me find some awesome things that I plan on buying when i return with my mom (aka; atm machine) come this weekend.
The only problem i have with torrid is that its definitively more expensive than other stores around. Appx: $ 36 – 45 for bras, $ 30 – 50 for tops, $ 45 – 60 for jeans and outerwear.
overall great experience, and love shopping here.

So the first couple of times I went here I was put off because the sales reps are either way too pushy and try to be WAY too personal or they completely ignore you. However, I got sick of driving 30 min to go to another Torrid so I kept going back at different times. The main manager who is there typically during the week is my favorite, she trys to help in any way she can. The selection is ok but not as good as the south bay store. I seem to hardly ever find my size because I suppose its common? (size 0 – 1)

i love the customer service here. great gals. going again this weekend to use my HAUTE CASH!!! =)

The ladies here are wonderful! Great customer service :) well organized store and very neat :)

Aye aye aye… Torrid you are indeed in need of a attitude readjustment.
Let’s start with customer service… and I’m gonna do this and I feel bad about it but really… Lauren you cannot pick up the phone and answer like I’m interrupting your day of talking to your friends at work while my money goes to pay your hourly wage. You cannot be like «Yeaaaah…I guess I can look up the product…» followed by you making feel horrible about calling in the first place. You were short and impolite and seems like you know NOTHING about great customer service… and fuck us fatties have issues enough having to walk into the store but you made the process of exchanging a broken bra horrible! You again, ignored me at the register as you chatted away with a gf and then answered text messages and was just not worth it… that’s kind of the service you expect at a F21 not a Torrid which is like effin expensive if you consider the shotty craftsmanship… ah yea got a broken bra in the mail and found 3 in store that snapped as i pulled the strap. I probably should have asked for a manager’s number but instead won’t shop there anymore.
BTW my experience before this sucked too… I had to exchange a dress with tag and all and they gave me too much of an attitude b/​c of a deodorant mark LIKE they don’t allow people to try it on in-​store…

As a big girl you are limited on your clothes shopping options. Stores like Target, Macy’s, and Forever 21 don’t carry your size or if they do they carry something my grandmother would wear. So, we basically get to choose between Lane Bryant and Torrid.
Torrid at least carries clothes that young big girls would want to wear, but whereas they started out carrying mostly rockabilly/​punk/​goth clothing (which I LOVED), they have now changed and seem to be trying to be the Forever 21 for large women. I understand that they are catering to the majority of their clients but seriously there are some things that fat girls (and I say this as a card carrying member of that club) shouldn’t wear. I’m looking at you, form fitting cat-​suit.
Another bone I have to pick is the shoes. ALL of their shoes are sized for wide feet. Not EVERY fat girl has wide feet! It’s such a tease, every time I go in there I see these cute ass shoes that I know won’t fit me. Can’t we get some normal sized shoes in there? Just a few?
That said, this is still the place I go to when I need jeans or a cute top. I just wish it wasn’t so expensive! Seriously, $ 45 – 50 for a tank top? Who has that kind of money?
Overall though, I appreciate that they are there to fill the cute clothing needs of plus sized women.

Only one review?!
Psssh. Whatever.
So as a purveyor of plus size clothing (yes I did) I find this to be one of my favorite Torrids.
Why? Because its one of the first Torrids.
Why? Because they have the nicest most fashionable plus size staff.
Why? Because I just picked up some coochie cutters (those who know me know I can’t get enough coochie cutters) on clearance for 15 bucks.
WHO GONNA CHECK ME BOO!!!
They have one of the best clearance sections. Not as good as South Bay mall though.
I love the dressing rooms at Torrid. They know that I need a large couch to sit down and think about squeezing into these shorts I’m about to purchase. Or that I’m bringing my friend in with me to tell me how hot my ass looks.
The customer service at this location is EXCELLENT! These chicks here are so nice and they even deal with your returns without all the attitude.
My only concern is that they don’t feel you in on the coupons when you walk in. I need to know my maximum savings opportunities. Especially if a shirt starts at 32 bucks. I mean you can get the info, but you have to ask about it.
Fill me in chicks!
So yes I will continue to shop at Torrid. Sadly I have the stores credit card and lets just say its a pretty card hiding an ugly debt.
That reminds me I need to do a plus size shopping list

Torrid is the only store of it’s kind (young trendy plus size womens clothing), so at this point there’s not a huge base for comparison. The quality of clothing and style selection could be better, and the prices are really really high. They’re definitely capitalizing on their position in the market. I do shop there but it kills me to get anything if it’s not on sale.