ULTA Beauty

I came to the salon as a recommendation from a friend who’s had great turnouts with her styles so for someone like me who was looking for a pretty different style I wanted to go somewhere that not only my friends trusted but where I knew I’d get great results. When I first booked my appointment, the manager recommended another stylist for me which I already thought was very thoughtful of her to do for my hairstyle. I had Brenda and she was just a delight! And she is a sculpture with scissors. The energy the stylists have in the salon is super contagious too. I had a great first experience here, thanks Brenda!

So I don’t often write reviews… I usually just use Unilocal to search for new food places to try out. Haha.
However, today, I feel like I NEED to voice my experience. I’ve never been to Ulta… any Ulta’s. Anywhere. So this was my first time EVER going into one. I walk in and it’s a little overwhelming as I have noooo idea where anything is. So I’m walking around for a bit, completely lost… not once was I ever greeted or asked if I needed help with anything. So I kind of start pacing next to two employees who are just chatting away… I don’t like being rude and interrupting people, and one of them looked at me very quickly (probably hoping I’d go away), so I was hoping they’d ask if I needed help since I looked completely lost and was kind of hovering around them… well, neither one of them did, so I eventually faced my anxiety, interrupted, and asked them if they happened to carry a specific Nyx product. The one facing me just kind of stared at me, while the one with her back toward me slightly turned her head to look at me for a second, then rudely said «any nyx stuff is over there!» and kind of threw her hand up for a second to point in a general direction, and went back to chatting. I said thank you and walked away. Once getting to the TINY little Nyx display, I was suuuuper excited (that’s complete sarcasm) to see they basically had NOTHING in stock. And what little they did have was a mess. They didn’t have what I was looking for, but I figured I was there already so I’ll glance through the couple things they had real quick. I swatched a couple of the matte testers… found one I liked, searched quickly through the couple lipsticks that were randomly placed, and of course didn’t find it =(
So after that, I left… and didn’t hear a single word from anyone on my way out, as well.
Based off of this first and only experience there, to say the customer service there is poor is being way too kind. That’s really unfortunate the company has hired such crude employees to represent them.

Second and last time I go to this location. Poor service the least they could do is make sure every station is clean and stocked but not this location.

I have come to this Ulta a few times to get my haircut. I very rarely repeat the same salon or ask for anyone in particular, frankly because I’m rarely super impressed with the work they do. However, i keep coming back because this is the first time I have felt like they’ve taken my hair concerns and worked with me to come up with a long term plan to achieve my hair goals. Will keep coming back.

Have been getting my hair done at the Salon with Brenda for two years. She is great. You can tell her the idea of what your looking for and exceeds expectations everytime. Highly recommend Brenda for your hair needs.

I came in for a facial (since they’re having a deal right now, 30% off!!) And melissa helped me. She made me feel super comfortable and explained all of the products and procedures to me. I didn’t even feel the extractions! I also talked too her about me buying a new foundation and she recommended me an AMAZING one. I love it. She’s easy to talk to and very funny. I’ll definitely be going back.
The only negative is; customers bug you while you’re trying to relax. We were interrupted TWICE. I don’t know if there was no one on the floor or they were rude. Either way, it was annoying

Hello everyone my name is Lena and I’m a makeupholic. I have a serious and perverse addiction to makeup. Maybe it was because my mother deprived me as a child/​teen refusing to let me wear makeup until I could buy it myself. Well, whatever the reason may be I have a love, passion an obsession for makeup that only gals afflicted with the same disease as myself can understand and appreciate. However, I’m sad to report that there is one known cure and the only viable treatment is to purchase makeup :)
So, part of my therapy is to occasionally visit my local Ulta or Sephora. I’ve been to this Ulta on a number of occasions when the on-​line shopping can’t feed the inner beast for my makeup fix. On each occasion, I’ve had a great experience with the ladies who’ve been working.
I’ve always been greeted as I walk in and they’ve always offered to assist me. Unlike the girls at MAC who are arrogant, standoffish, rude and unprofessional (but that’s a review for another day), this is my 3^rd favorite Ulta, and they’ve always seem to be pretty well stocked with new items. This the gals at this store like at my other two favorite Ultas’, have been great when I’ve called in and asked them to hold a hot ticket item when all other surrounding stores were out of stock. And for those of us who kept track of the latest releases, stalk the internet only to miss them on-​line, being able to get that item held for you is a priceless service that Ulta has been able to offer. They have seriously kept me from having a cosmetic crisis more than once, and for that I’m always thankful.
Another perk about Ulta in general is that they carry drugstore brands along with the higher end lines. Plus they carry Lorac, It Cosmetics, Cargo and a few others Sephora doesn’t have.
I’m a Sephora freakazoid but I also love a good Ulta.

WOW I never had a bad experience coming here until today. I came in looking for a hair product and ended up asking one of the associates, who, right away gave a very unpleasant vibe. Once she knew what I was asking for she replied «uh no and I’m sick and tired of people asking for this.» Really? Like don’t work in customer service if you can’t do something simple as answer a customer’s question without attitude. Very unnecessary and unprofessional.

If I could I would give them 0 stars. I would of never imagined coming to the store and having my little sister accused of stealing. They took us to the back room, they searched her and nothing. I am a regular customer and could of never imagined this happening. After going to the back and the African American lady searching my sisters stuff and finding nothin I called for the manager. The manager was no help, she was already going in with her attitude and all she said was to avoid this happening again don’t come to this Ulta anymore. I could not believe a manager saying that, like that being her solution to the problem. I called for the store supervisor the head of that store but all they did was take my name and number and that she would call me. It is unbelievable what we had to go through and my sister NEVER got an apology. I just find it very crazy how they handled the situation and never apologizing to an innocent victim my sister and I.

The last time I bought make up was 30 years ago, TMI? Don’t judge me! Runa helped me and made it painless. I was in and out with just what I was meeting. Thanks Runa! Give that lady a raise!

I love Ulta and it is really the only place I shop for my hair and skin products, but every time I leave, I’m never completely satisfied. There have been multiple times that this location is out of stock of what I want, for what seems like months. It is not very organized and I usually have to ask for help or to see if they have more of something in the back. That’s not even what bugs me the most.
Manufacturers give you samples in hope that they can sell more of their product at your store. Well, it’s impossible for this to happen when your employees never give out the samples! I buy a lot of the «prestige» brands that usually have signs attached to them saying there is a little freebie with it. Not once has the employee at the check out voluntarily grabbed that sample and put it in my bag. I don’t work there, I shouldn’t have to tell you what promotions you are running! It makes it uncomfortable as a customer. I’m sure the manufacturing brands wouldn’t be happy to know that their samples just sit behind a counter.
Out of convenience I continue to shop there, but if I know I need something in advance, I order online because I get better service there.

ULTA is a great and convenient store that carries both professional/​more pricey items AND drugstore items! They have many selections for the professional items, almost as if you were in Sephora. I love their really well-​lit room and great customer service.
One of the employees spoke with great passion and it sounded like she knew every product that someone asked her about really well. I asked for a heat protector spray that was somewhat cheap but still has quality within the price range that’s less than $ 20 and she told me right away that Joico was a great brand and does wonders, and if she ever applied heat to her hair, she would use this one. I purchased it and it smells good but a little heavy on a chemical-​y smell but it does work and its very light and doesn’t sag my hair! it is an aerosol spray so it already sprays on light.
Also noticed that this location also has the hair salon and always thought it was really cool but never utilized it.

Not the best location for ethnic hair products. Items seem a bit more pricey here as well.

Second time here, and second time without and greeting or help. The women that came before and after me were helped. Bottom line is they look over «colored people» I dont know if because they may not know what to suggest, but after coming dor the second tume mo ths apart, I just politely leave.

PROS :
convenient location
friendly employees
CONS :
cosmetics section is messy and hardly stocked
clearance section is an eye sore
products were left in aisles or in carts
displays were dirty/​messy
OVERALL :
Today was my first visit to this Ulta location and it is no Sephora! I was quite disappointed when what I came for (UD Naked Basics 2 palette) was not stocked. In fact, that whole section was depleted of any inventory. What gives? Also, the testers were messy/​gross and/​or not available.
While I received good customer service, I doubt I’ll be back to this location. I’d rather order what I need online.

Customer service was really bad no one greeted me no one asked if I needed help there was three people standing at the register with a line and only one person ringing people up
The products were all good and store was clean and that was cool but customer service not cool

Store is always neat and clean, staff is helpful, the vibe is nice.
What I’m most satisfied with was the service I received in the salon. I’ve been there three times and I’ve always requested Ross, he is beyond amazing and patient. He listens to what you’re asking for before deciding what should be done… he listens…
So being that it was third time here I was able to call in and tell him what I was in need for and actually took me in the same day. Watching him work is pretty stellar as well, he is passionate about what he does and his service to all customers is unmatched. He is consistent with everyone, he doesn’t pick and choose who to help. That says a lot when it comes to a hair stylist… but he is more than the guy that will cut my hair. He’s a genuinely nice person… and that by far is a hard quality to find in any place or line of business.
Try the Salon at Ulta and ask for Ross!

This Ulta is horrible! Every time I visit this location with intentions of purchasing a specific product, they are conveniently out of stock. There will be 1 or 2 products left if I am lucky. I have visited this Ulta location a total of 4 times and have had to settle for a product I didn’t intend to purchase or walk away empty handed.
For example, I purchased an «it cosmetics for ulta» blending brush and got the last one (other than the display one that was dirty and bent out of shape that had been touched by everyone and their toddler!) in the entire store. A blending brush is a pretty basic tool. You would think they would have plenty in stock! Maybe their lack of products is related to the fact that they are located right across from a Costco? Maybe this location is a heavily trafficked store? I don’t know what their problem is, but they need to have more than 1 – 2 items in stock!
Also, the store is completely unorganized. There are products falling off the shelves, products displayed in the wrong places on the shelves, and their sale section is a complete mess. Looks like irresponsible parents have allowed their kids to run wild in the store touching and playing with all the products (Again, maybe the Costco shoppers have something to do with this?). Not to mention the display products (palettes, powders, etc. for color swatching) have huge chunks missing and large finger prints all over them! The display products are so messy and disgusting it makes you not want to purchase those products or anything else in the store! Who knows who touched the product before you and possibly sneezed on it!
The people who work at this location are very helpful and knowledgable. They are definitely not the problem… the lack of product along with dirty, disorganized, and sloppy displays are!

I love Ulta… I’m currently addicted to lipsticks so I often frequent here trying to find the next color that’ll feed into my addiction. Ulta much like Sephora carries many of the top name brands as wellI as the more affordable lines of make up. I mostly come for the NYX makeup line, $ 6 for a tube of lipstick you can’t beat that with a stick! The only thing is others caught on to the amazing price and quality so they are often sold out of the more popular colors… Bummer! I’ll let you in on a little secret, they restock on Fridays and you have to be there when they open if you want first dibs… I haven’t gotten that far into my addiction yet not to mention my job hinders me from doing so… But I envy those that can. Don’t say I never gave you guys anything Happy shopping friends.

I LOVE this ULTA. Every time I go in, I have nothing but a great experience.
Don’t get me wrong, I love Sephora, but lately, ULTA has had what I need in stock, when I need it. Which is great especially around the holidays. I’ve gotten familiar with the staff at this location as I’m in and out regularly on my quest to find a curling iron that will curl my hair. and my hair will hold that curl. Which, is a seemingly impossible mission. So basically I’ve been buying and returning to exchange curling irons, wands, etc. and of course buying makeup and other misc beauty items haha. This location is really nice, and clean, for being attached to the mall.
If you need help with something, I sincerely suggest location Dee (she has beautiful bright blue hair, and is very bubbly) or Gabriela (she has a short, dark pixie hair cut, and is the sweetest little thing ever!). Anytime I have ever had a question about a product (hair, makeup, styling tools, whatever) they’ve been able to help me locate what I need, and they’ve been more then helpful with my curling iron quest. On this last trip, both gals helped me out actually. I went in with the intentions of returning a curling wand for something else. Which ended up being a Hot Tools ceramic iron (as suggested by Gabriela) as I recently went blonde and have to be more careful with my locks, and ended up walking out with my HT iron, as well as information on when they were expecting their next shipment, as the makeup kit I have been eyeing was out of stock at the time. Dee told me to call the in the morning around 9am and if any had come she would put 1 behind the counter for me. So I called this morning, and sure enough, the ENTIRE shipment was the kit I needed. Woohoo! Went in this afternoon around 1pm, and my kit was waiting. I even picked up a brush to go with it. (^_​~)
The checkout line layout is pretty much my only issue with the store. The line runs West to East across the store, in front of the aisles of «drugstore» branded makeup (think Maybelline, NYX, Rimmel, etc), and the face washes/​lotions are the very last aisle, closest to the front of the checkout line/​cash registers. So naturally, everyone just walks up the face wash aisle and thinks they’re standing in the line. Today was the PERFECT example of how that’s a fail. I was at that little corner, waiting for my turn, and 3 people walked up behind me and asked if I was in line. I said «yep.» And watched as they all proceeded to stand there. Instead of checking to see if there was anyone possibly standing on my other side. After about 5 minutes, I kindly told the now 4 people standing in line, that the line started way over by the front of the store. It also had about 10 people waiting in it (see my photo haha). And only 2 cashiers working the cash wrap. At this point, I think they should have called another employee to the front to assist, as just about everyone was in line haha, not too many people really walking around. The line moved quickly, which I appreciated, but I feel bad for everyone else cuz it was so long.
I can’t give a review on the salon as i haven’t actually had my hair done there, but the girls that work there always seem upbeat and happy, and the folks that walk out of there are always smiling and know the stylists by name too. So they definitely has regulars there, I might have to check it out one of these days
If you’re not an ULTA rewards member, and you buy high-​end and drugstore makeup, I sincerely suggest signing up. Its free, you earn points which become rewards, and free stuff is always nice. They can look you up by phone number, or download the app to keep your card number with you if you want.
5 stars because I always have a positive experience, the staff is great, and they always have what I need. If you’re in the area, check it out. It’s closer then driving all the way to the Cerritos Towne Center (not the mall, but the one off of the 91 freeway and Bloomfield). So, ULTA you have my business.