William D McNeely, DDS

I had a nightmare experience getting fitted for a crown and then was billed for twice the amount that I was originally quoted. Their staff is extremely disorganized, and one of his dental hygienists was downright hostile to me. So broken-​hearted to be treated this way by someone whom I trusted. It took me a year and a half to muster the courage to find a new dentist after this experience.

Closed practice? Called today and the automated system said the office would be closed until July 27^th. That was weeks ago.

I’ve been to this dental practice a couple times because it is close to my home. The dental assistant talks non-​stop, which some may enjoy but I found it annoying. At an office visit I made my copay for a crown. My insurance subsequently made a payment. I asked for information about my balance and was told there was an overpayment. In person I requested to have this refunded to me. They said it was their practice to keep it in my account and it could be used in the future. Several weeks ago I sent a written request to have this refunded back to me and heard no response. I will make one more request and then contact the BBB.

The people are nice enough but…
They had a special for an exam, xrays & cleaning so I checked them out as I am looking for a new dentist. The xray machine was not working and they told me that they would finish my xrays next visit. Then cleaning, and their idea of a cleaning was Dr. McN picking at my teeth for a few minutes, then a quick 1 min polish with a tech. I am used to a thorough cleaning by a tech that usually takes 20 – 30 minutes. The doctor seemed knowledgable but over all I was disappointed.

I was looking for a new dentist after moving here from Illinois. The office staff was great and the office is clean. However, I needed a chip on my front tooth fixed, and after fixing it they fitting me for whitening trays. By that night, the chip on my tooth was back! I was very careful the rest of the day, so it was upsetting when the bond job had come off! I called the office in the morning to notify them. Dr. McNeely’s staff told me to come in to get it fixed. When I returned that day, Dr. McNeely told me that it was not his fault, that it had to be mine and re-​charged me for the bonding job! I know that i was very careful with my new bonding job, felt very taken, and disappointed! What happened to the customer is right/​customer satisfaction!?!
I will NEVER return to this office! Very poor customer satisfaction!

Bought a voucher on Urban Dealight for a dental exam, cleaning and xrays and a bleaching kit for $ 50.00 what a deal!
I moved to Denver from Houston where I had the same dentist for 15+years, so trying someone new was a big step for me.
The dental office is clean and nice, staff is also very cheerful and pleasant.
I was very happy with the lady who cleaned my teeth and Dr. McNeely has a wonderful way of making you feel «at home»
I have TMJ in my jaw as well, so they made the whole process pain free.
I have since returned to get 2 of the 4 cavities filled they found from my x-​rays. They continue to go above and beyond!
Great Dentist, great people!

I bought a voucher on Urban Dealight for a cleaning, xrays, flouride + whitening trays at Dr. McNeely’s practice. What a nice office! The entire staff, including Dr. McNeely were very friendly. I appreciated the Dr’s straight-​shooting attitude. Unlike with some other dentists I’ve been to, I felt McNeely wasn’t trying to upsell me on extra services. They even offered to mail my whitening trays to me so I didn’t have to drive back later to pick them up. Great experience overall.