A.C. Moore Arts and Crafts

Worst mobile app ever, bad customer service at this store. The coupon didn’t have a clear barcode so they wouldn’t take it. This after they made us sign up for their mobile app just to use it
Overpriced items as well

Alright usually no probs with this place BUT yesterday was the day that blew it out of the water!
So my family and I decided to stop by to check out photo albums since we were leaving from the pet store anyway. We found a really nice one that was originally $ 25 ticket below (sale price) said $ 12.49! What?! So of course, no brainer… We take it up to reg and I’m about to pay and my hubby comes to the line right on time because he noticed the total came to be a little higher then should have been. Well well well… This little cashier lady decided that when notified about the correct price she would insult us and inform us that «nice albums like this are never that cheap, this one has a nice cover and its leather, so maybe you grabbed the wrong one» hahahaa ok so then she tells us she can’t help us continues to advise we have to go to s different register NEVER said which one and allow me to name drop if I may… This «great customer service» that we obtained was from Little Miss GRACE. Yep Grace. Great job thank you for your beautiful attitude and your snare little looks you gave to my infant son when he was playing with his stuffed doggy. which by the way sang and is our sons little friend named Scout (leap frog)
May I suggest that next time you decide to have such a shitty day on all seriousness that you leave at home!
The only reason we did not make a big deal at the time was due to the fact we had our infant son with us or trust and believe little Miss Grace your Regional Manager would have been notified right then and there! Because we know from doing our «return» that your supervisor Keisha was super pleased to be of assistance as well lol
Great customer service ACMoore! SMH never again will I waist my time or $$ at your store.

Russell, Russell, Russell.
You my friend must have spent too many traumatizing hours in this place because your review is the gold standard not only for this A.C. Moore but for every A.C. Moore from coast to coast.
Now granted in our case, coming the weekend before X-​Mas was not exactly the smartest idea because you’re going to see crowds which normally are not there just like your going to see customers and staff exhibiting their absolute worst-​pushiest-​stupidest behavior.
Let’s start in reverse.
The first thing I would do if I were CEO of a company would be to ban personal checks as a method of payment in a retail environment. Money is not a bad thing, in fact if you ask my good friend Gordon Gekko it’s the only thing but not at the expense of it taking almost 25 minutes in the check out line because every other 80+ Dutchy blue haired ol’ biddy had to pay with a damn check.
Also another nice treat in line was to have some supervisor type who was a dead ringer in every way for Roz in Monsters Inc. barking out which check out lines people were supposed to que in.
” Wizowski, Hey Wizowski you can take your 37 tea candles over to register 3 as there are only 17 people in that line versus the 18 in your line.“
The next thing as CEO that I would ban would be shopping carts. Now granted this would immensely piss off all of the wide ass suburban soccer moms who come here every weekend to spend the mortgage money on yards of taffeta for who knows what but at least then they couldn’t use the cart as a blocking-​ramming mechanism.
I saw families on Saturday using carts to create naval blockades so that they could plunder the last of the generic Yankee-​ish candles thinking that they were Russell Crowe in Master and Commander.
Exhausted from reading this?
I know I was from actually living it.
Overall I’m sure this store is alright the other 51 weeks out of the year and while they really do seemingly have everything a yuppified crafter could want, coming here will make you reassess your priorities in life including why shopping on line is the only way to go.
(As a gentle reminder, if you come without a fistful of coupins you’re stupid.)

I can never find what I’m looking for here, and the staff is nowhere to be found. Can’t find what you’ve come for? Too bad.
Russell nailed the dawn of the dead reference… I should shop with a cattle prod.

Here’s the thing, the thing I hate most about ACMoore are their customers. All too often the place is choked with suburban crafting mom’s in thrall to some kind of retail shopping zombie thing. It’s like a scene from Dawn of the Dead. Navigating through the store and it’s denizens can be a much less than pleasant experience.
But that’s not the store.
So, the selection is great in places, average to below average in others. It just depends. I’ve had very experiences with the people in the framing department. Friendly and helpful which, considering the onslaught of drooling deal shoppers they must encounter, is amazing. The other side of this is, routinely, the poor, harried people at the check out are, well, harried. It’s like watching a video of PTSD victims and I feel bad for them just as I hate having to negotiate the checkout process with someone whose brains have likely been sucked from their poor bodies without their consent.
The other thing about ACMoore is they coupon relentlessly. Go to the site and get whatever discount they are offering at the time. There is ALWAYS some kind of discount offer or special sale offered there. Which leads me to think that the real mistake any ACMoore will make is not showing with a fistful of coupons.
So now, you know why the staff at the checkout lines are so zombified. Every sale is like a buying a house with various sales prices, discounts and coupons to deal with. Checking out at ACMoore has all the attraction of the TSA security line at LAX, minus the embarrassing ex-​ray machine but, not quite as fast. Yeah, that slow.
If you need something in the whole arts and crafts world, this might be your best bet in Lancaster but it’s by no means a pleasant one.
This is why I do a lot of my shopping online.

Do it yourself or premade crafts! Cant beat that if youre into it. We went in looking for something (and found it) and wandered around. Ive been in here lots of times, but for some reason never reviewed it.
Its not a bad place. Theyve got pretty much any craft item you need from goofy straw amish kids to paint and canvas. My only issue is checking out. The lines in these sorts of places never seem to move and invariably theres some old lady writing a check.