Advanced Imaging Center

I made an appointment last week Friday Oct 30 for an MRI and after some hoop jumping was able to make that appointment for the following Friday Nov 6 at 8:30 am. Today is Thursday Nov 5^th and I just got a reminder call at 9:10am to confirm my appointment. Well an hour later at 10:18am I get another call telling me that my appointment «will have to» be moved to 1:30pm on Friday. No «I’m sorry will you be able to make that new appointment time?» It was simply stated that «Im putting you into the 1:30 time slot».
I made my appointment a week prior to avoid any issues and here they are calling me less than a day before to change to a time I can’t and shouldn’t have to try to meet.
I reviewed the Palmdale location a few weeks back when I had a different procedure done at that office and I was hoping that the bad experience that I had there was office specific, but I see Im wrong. This office is actually WORSE.
Im done with AIC.
I called over to Palmdale Regional and a really nice lady helped me book the appointment for the same time that my initial appointment was made with AIC.
Thank goodness they are not the only place to go for MRIs

Don’t use Advanced Imaging Center. I had to reschedule the appointment 3 times because of issues on their end. Then when I did get my mammogram they said I needed additional tests. When I went to get the tests at another center I was told the tests were completely unnecessary. In fact the other center refused to do the test. When I contacted Advanced Imaging Center they said they were just being cautious. You decide cautious or greedy. I think greedy.

Going to the office was ok. The receptionist was way to busy they needed 2 people. My info as a new patient sat on the counter as she was helping other people than went to the phone without hesitation on taking my personal info off the counter for other patients to see (hello HIPPA); I had to go up and set the clipboard in front of her below the sign in counter so other patients didn’t see what or why I am there. Once I went back began the best part of the experience with this clinic. The MRI nurse was very friendly made me feel at home going into that tiny machine. Finally; I needed to get my info to take to the specialist and called to leave a message. DO NOT CALL AFTER HOURS TO LEAVE A MESSAGE!!! I didn’t realize that there was an answering service and you cannot leave a message on a machine; I planned on leaving a message! I was polite explaining I would just call the office tomorrow during office hours so the employee didn’t have to go out of her way and the $%#$%# hung up on me, no bye, thank you for calling, the office reopens at ., NOTHING. Where is the customer service around here. This is why society has gone to crap. People like this who have no sense of customer service. I thank goodness I am in the medical field auditing charts for the insurance companies to make sure companies like this do not overcharge. If you can have employees so rude and non HIPPA compliant; who knows what other questionable things you do. I look forward to letting my employer know about this company in hopes that HEDIS will pick 60 of their charts to look at on top of the BBB and the Insurance Commissioner. You messed with the wrong chick this time. Oh and BTW you are not an ‘Open MRI’ in Lancaster; in Virginia my hubby only had to sit in a chair to get his spine and neck done (and the results where just as conclusive as being out on meds to sit or lay in your TUBE). The chair is a true OPEN MRI; y’all push meds to get through the horrible experience of an true OPEN MRI. To anyone out there whom is claustrophobic ask if they have a chair if not go somewhere else. There is no need for meds or IV’s to get a MRI. Do your research; technology has changed they just don’t want to kick out the $$ for the equipment. Go where you feel comfortable without being drugged.

I have had MRI’s and ultra sounds done here and I was very happy with the staff, scheduling, and procedures. I can honestly say that I have never been to a friendlier medical facility. The front desk personnel, secretaries, record keepers and the techs are always smiling, helpful, kind and knowledgeable. This is so important especially when you’re not feeling so great, and also for customer service and the knowing that you are being treated properly. An excellent facility to go to for medical testing.

This was my very first MRI… I was real nervous but the front office staff were amazing! Jo, my image tech, is the best!!! She explained every step and made me feel so comfortable… Thank you Jo!

One of the best medical visits to any medical facility. Alicia (tech) & Camila (nurse) were so wonderful at keeping my nerves at ease while giving me my IV & sedation since I don’t handle needles well and am closterphobic. I will request them should I ever return.

This is a great center for imaging work. They have an open MRI that is more «open» than the other one I have seen in Lancaster, and then there’s the really important stuff … the staff is really good in that they handle everything quickly, efficiently and accurately, and at the same time come across as really being willing to accommodate any reasonable request we make. And when it comes to the actual imaging work, they are fabulous in how you get treated, very patient, and overall a real credit to the center.