Dazzles

I just bought this popcorn at the L.A. county fair last night and it’s delicious I can’t stop eating it so I go to look where I can order some more but then I see the reviews and I guess this will be my one and only bag I do love it I got the caramel

WTF? HORRIBLE CUSTOMER SERVICE! What can I say that the other reviews haven’t said. We bought a bag of Dazzles popcorn on 4^th of July in Pahrump. It was AMAZING! I refused to buy or eat any other popcorn ever again so I placed an order over the phone for 6 bags! It was Friday Aug 15^th and she said it would be here by MONDAY! Yay! Needless to say we were very excited and once Monday came couldn’t check the mail fast enough … But NO POPCORN: o (I waited and waited and waited and waited and finally send an email enquiry. They responded and said they were out of town at a show and would check into it on MONDAY (25^th) … It’s Wednesday now and still no response. I have emailed and called but the voice box is full??? I called my credit card company for a refund. This is a real let down cuz the product is amazing!

I too got suckered, but I was fortunate I ordered thru PayPal and got all my money back. Terrible company.

Hmm, got an email saying that they’ve gotten a new manager and that my order was sent. It’s been 2 weeks since I got the email. LOL, I’m, sure nothing was sent. How long does it take to get a package from Lancaster, CA to San Francisco, CA? I ordered in August. Now they’re sending hoax emails and then sending out offers of $ 25.00 for 7 bags. Ha! That’s if they even mail the bags and not keep your money.

HOW in the world did they get Dazzles Stale Popcorn on QVC? Shame on you!
This popcorn arrived stale beyond stale. It should be used as popcorn packaging! Then it would get an A+ rating! I could not swallow the popcorn and my dog would not eat it as well! I sent 6 emails back and forth, they made promises to ship out «new, fresh popcorn» the following day and even said they would throw in a few extra bags! Of course, nothing arrived. Today they would like me to re-​pack it all and send it back to Lancaster. That was the straw that broke the carmel’s back, no can do. I will not pay my own money to ship this product back… do not purchase this defective popcorn. THere are so many other options out there, dazzles, you are junk!

Here’s my update: After receiving NOTHING from them, and getting subpar responses to my inquiries regarding my order, I asked them to please cancel my order and refund me since my purchase was late, their customer service was horrible, and I was no longer interested in doing business with them. They told me that I would need to dispute the charge since they had no means to refund me (?!). Then they also said that they had «already shipped it, but go ahead and keep it and the refund for your troubles.» That was a complete LIE. It’s now many weeks after receiving my refund and the popcorn still never showed up. Why would they lie at that late stage? No idea. This company is worthless.

Apparently the reason none of you are getting your orders is because the owner, Suzy Taylor, refuses to compensate her employees and they quit. Do not buy from this unethical, immoral company.

Strange reviews here — it is popcorn covered with stuff — no rational expectations that this is some kind of health food. As with all snacks and candies, moderation is the key! And I prefer moderation to losing the chance to snack on this delicious stuff. The cinnamon and caramel corns are incredible — rich and crunchy. I got those at a local fair, then sent away for several other flavors. They came in the mail in a timely fashion, packed nicely. Buy a bag, try it out — this stuff is great.

Please read the filtered reviews before buying their product online! They mirror my experience exactly. I tried the product at the Harvest Festival in fall 2010. In Dec. 2010, I placed an order online and received a confirmation. By mid-​january, my order was still not received, and I made repeated attempts by phone and enmail to find out the status. They finally answered one of my emails and made some excuse about moving to a new facility, etc. and that my order had shipped Jan. 18. In early Feb., when I still hadn’t received it, I began emailing again — oh, let me mention my card had been charged back in December — and at that point they told me I was rude, that they would refund my money, and that I should never contact them again! If memory serves me, I never got a refund and had to put in a dispute through my bank. Obviously, the story about having shipped to me Jan. 18 was a flat-​out lie. I know this sounds extreme, but if you read the filtered reviews, you’ll see they have a pattern of lying to customers. To top it off, they just sent me a marketing email urging me to buy their product! They should be shut down.

Got suckered into this crap at Costco, they made it seem «healthy»… Stupid me to just buy it for the kids without reading labels. It’s false advertising, it’s junk food at it’s worse. It’s also greasy and expensive. Caramel was good, we were hungry and didn’t think to ask more questions. This is the food that fattens up America people!
It’s ’ gluten free’ but full of additives.
It’s ’ msg free’ but it’s not… HELLO…artificial flavor, maltodextrin, yeast extract, protein concentrate all = MSG!
How is it really non GMO corn?! It’s not even organic corn. I would love to see proof that that exists.
Dumb business, waste of packaging and fancy Costco booth.
It’s a cheaper version of pirate booty.
Gag.
Shame on Costco too.

I wish I could give it 0 stars. Similar to the first person’s review, I waited and waited for my order to be delivered and it was never received. I emailed and received a response within a day stating that it would be shipped within 5 – 7 business days. She then stated, «would you like to cancel?». Not really confident in their product apparently. I did not cancel but again, continued to wait.
After 15 days from the order, I finally was able to get a hold of someone on the phone and she stated they misplaced my order and it would be shipped out as soon as possible. Hoping that it was just a fluke, I waited again. patiently. Finally by the 20^th day after already waiting 15 days from the first ‘misplaced’ order, I decided to cancel. From then, no response from emails or phone calls. I eventually processed a fraud report through my credit card.
It’s unfortunate because I was very interested in testing out their product.

You guys are so right!!! I ordered as a special suprise for someone. After 12 business days (yes the site says 5 – 7 days) I sent a polite email just inquiring about the status of my order and waited 4 days before sending and unhappy email. Then the following week I called a few times and nobody ever answered. FINALLY they emptied the voicemailbox so i could leave a message and I got nothing back.
I ordered in March… its almost May and no popcorn or ANY contact of any kind of apology or explanation… Nothing.
Its like I went to a website and paid money to be treated like crap.
There is bad business and then there is Dazzles who have to work this hard to treat customers so badly.
Shame on me for not checking Unilocal before spending my hard earned money.
They should just call it a day!

omg, I wrote a long review and lost it… anyway, the previous reviewer did a great job… I am still waiting on a refund for an order I was told shipped on 1.11.11.
Great product, customer service — non existent. Guess they should stick to selling at festivals as they obviously can’t handle an internet store…

RECIPIENT ONLY REVIEW: This company sells no hull, no kernel, baked popcorn treats in several different flavors. My friend from the west coast had been raving about them and decided to send me a few bags to sample as a surprise gift. He finally broke down and told me they were coming because it seemed that the shipping was taking too long. He forwarded me his order information and I said I’d join the cause in helping to find out what might have been happening with the shipping.
His order form clearly stated that it should take 5 – 7 business days from the date of ordering. Yes, this was during Christmas time, so I’d expect it to be very busy. Still, I should’ve received the order here in Mass by Dec. 21. Both of us started to call the toll free number, where we both received a harried message about being «bombarded» with orders, and that one should leave a message and a call would be returned. Only problem was that the voicemail box was FULL for TWO DAYS. My friend sent a very polite email (I wouldn’t have had as much poise) requesting information on his order. I was finally able to leave a voicemail on day 3 stating that I was the recipient — a call to me would be ok, but a call to my friend that placed that order was really more important. My friend was also able to finally leave a voicemail of his own (again, a pleasant one… how lucky).
After no replies to any of our outreach, I received my package on Xmas eve, 3 days late. I was just ready to tear into this snack after all the trouble.
First off, the labels on the packages were nothing like what’s listed on the website. I received 3 flavors — garlic parmesan (nice garlic punch), caramel (an upscale Cracker Jack minus the nuts), and original butter (ok, but started to taste like cheetos towards the end). The garlic and butter had nutrition labels on the back. The caramel did not — actually, it had a little sliver of paper taped to it with the misspelled «carmel» scrawled upon it. The front labels that Laury and Monica have whipped up also list a
, a strange place that has framed artwork for sale, but also happens to offer their gourmet popcorn.
All in all, this has lead me to believe that someone is trying to run a start up business out of their house somewhere… and is truly over their heads with handling the capacity of potential orders. The fact that customer service is absolutely non-​existent is an absolute turnoff in my eyes. The product is good (see pic of my empty bag of «carmel»), but overpriced. I got a 7 oz. bag of Sour Cream and Onion flavored Corn Puffs from Trader Joe’s last week for $ 1.99. Dazzles small 9″ bag contained maybe 2 oz. @ $ 4. I don’t know how much comes in the large 12″ bag for $ 5.50. Of course, this doesn’t include the shipping cost (and no timetable or way to track your order since is by standard USPS)
A shame since the taste is decent enough. I’ll have to pass.