Goodwill Plumbing Company Inc.

Thank you Goodwill Plumbing. I called to fix several problems. You worked around my schedule and took care of the problems in no time. Much appreciated.

BEWARE — Goodwill (NOT) Plumbing was referred to us by a realtor friend. I’ll make this short and to the point. They must thrive on work done on new construction or flips as in cases like those they pretty much won’t get a call back, as the owner is unknown.
As a homeowner for over 30 years, the experience with them is one I won’t forget. No itemized bills («we’ll get it to you», they didn’t), billed for parts not used and work not done. Unprofessional, owner (Raymond) does not have a «goodwill» policy, he won’t even call his customers back. We left over 10 messages, spoke with his minions, but no call back. We had to call another contractor and plumber to fix the mess Goodwill left us. Running pipes, broken stems, grease on the cleaned carpet and an inaccurate estimate that cost us to demolish part of a new shower to repair the damage. Do not recommend !

Goodwill Plumbing was recommended by a friend. The guy who was recommended no longer works there. Someone else came out but quit looking for the slab leak and handed it off to someone else. He worked hard to find the leak. We discussed a price and the solution. He was to come back the next day, but didn’t show up until after 2:00 pm after I made several phone calls. He rushed to get the job done, took short cuts so that the job looked unprofessional and a huge mess to clean up. He didn’t do part of what he said he would. There are holes cut in walls in my closet, the bathroom, two bedrooms, and the garage. Now I need to pay someone to fix all of the drywall. He will be out to shorten the pipe and make it look more professional, but I was disappointed that a supervisor wouldn’t come to see the job or even talk to me on the phone.

The toilet in the master bedroom ran and ran and ran. I called for quotes, some offered over phone others offered free in home. I was pleasantly suprised with the efficiency that was exhibited in solving my problem.
Another company came out, offered me a flat fee, but wouldn’t break it down for me. It seemed waaaay to high. I passed.
Another plumber gave me what seemed like a good quote, but couldn’t come for a couple of days. I thought Ok
I called GoodWill because I had to wait anyway. I spoke with a young who sounded professional. She provided a quote based on what I told her, took my number and asked if she call me back. I did not express urgency, because I did not want any emergency charges.
She called me back saying she could have someone at my home within just a few hours. He came, he fixed, he left within 1 and a half hours of my initial call… for less than I thought and 80% less than the quote of the other team that came out.
I’m extremely happy and will not hesitate to use them again

Initially, I thought Evan was very competent and experienced. He fixed the original leak we had from electrolisis. However after he left my husbsnd found another leak where the new pipe attached to the old. We weren’t sure why Evan didn’t replace the entire thing to begin with. When we called the co we experienced sub par phone manners but Evan did return shortly to replace the rest of the pipe at no extra charge. That night we noticed a considerable drop in water pressure so we called agsin the next morning. The owner said he would call Evan to ask him about it and 3 hours later I hadn’t heard back so I called again. The owner was surprised Evan hadn’t shown up yet and said he’d give him a call. The owner called me back shortly after and said Evan would be there in about 40 min. Evan returned in about that time or longer and he adjusted the water pressure mostly solving the problem. Neither Evan nor the man I presume is the owner have the best customer relation skills but I am grateful he came back twice until the problems were solved. He also said he charged me less than the parts cost but I never saw the receipt. He also told us at the time of billing they went paperless and would be emailing a receipt to me. 24 hours later I still did not have a receipt so I asked him about it and he said he would be emailing me.