Harbor Freight Tools

who doesn’t love harbor freight? this is a place you go to get a tool that has no frills, nothing extra for a price that reflects it. Sure the tool may not last 30 years, but it will last 10 years, and your paying ¼ of the price.

Always very busy but very nice people. They always back their products, have great hours and lots of parking lot sales. I highly recommend them to everyone.

Had to make a return and James was wonderful. Good managers are very hard to find. Thank you James.

Large selection of tools at a cheap price but the service is horrible. Be prepared to wait when you check out, lines are usually always backed up. I recommend this place only if you absolutely need to or wise stay away.

If thru wanted my business, they would have more than 2 cashiers Saturday afternoon and lines from the front clear to the back. 35 minutes to checkout. Never to come back

It’s always got long lines but that’s typical. The cashiers stop working with one customer to help random people who skip the line, also typical.
This weekend, I went in to purchase a trailer. I was first informed that I had to sign up for their mailing list to buy a trailer. I don’t want the mailers, I said, just the trailer. No, cashier says, you have to sign up. Keeping in mind I wasn’t buying a sale item or using a coupon, we continued this way for several minutes. Wanting to leave the store already, I filled out the mailer card, using my address. Which happens to be a PO Box as the county hasn’t assigned addresses this far out. Oh no, you have to give a street address. I don’t have one to give you, I say. Back and forth we go again.
A manager gets involved. Even though she’s telling me to fill out a Harbor Freight card, the address is for the DMV. Ok, my other two motor vehicles are registered using my PO Box. No, he says, they can’t be. Yes, I say, I can show you the paperwork.
In the end, I gave them an old address just to get the heck out of there!
Go to a different harbor freight, that’s my recommendation. The cashier also, when hand $ 250, rang in $ 230 and held the rest to the side. I called her on it so she «recounted» stopping at $ 240 and keeping the rest near her pocket. The manager witnessed it as well but said nothing. Perhaps they split what they steal?

Uhhh I hate this store. Its junky & dirty. The line could be out the door and they would just stare at you. 1 cashier open at all times it seems like. And may I add I’m sitting in the car in front of this place as my boyfriend waits behind 13 people. I refuse to go in this store ever again! I’m sure they would get more sales if they had more cashiers.

I just got a call from the actual store manager today, Darrel, and he is totally going out of his way to make good on this. He did inform me that there is a strict policy with Harbor Freight as a company that you should always have your receipts when returning or exchanging product (be aware, all of you) but he did understand the situation and the fact that this was a gift and is bent on great customer service so hes going to see I’m taken care of. Coming from a retail environment myself (Guitar Center), customer service is key to keep any business on the level and Darrel completely understands this and is working towards making his store rock with this in mind. Like I said before, this was a hot spot for me in the past for personal and business purchases and I’ll continue to shop here now that I know theres a good man behind the wheel.

This place is insane. 15 people in line with only one cashier while other employees seem to not care or help. The manager here must be a complete moron is all I can say. I saw lots of customers just leave the merchandise and simply walk out of this establishment.

This place is a consistant stop for us on our way from the desert to LA. Their inventory and their prices are good. I know this because once my husband has finished his necessary internet research and decided on what brand is best and where it’s cheapest, it’s usually this Harbor Freight that he goes to purchase it.
The employees here have always been super friendly and helpful, and aside from the horrific plastics/​rubbers smell that greets me upon arrival (the fault of the tires in stock on the floor), the place is clean and well organized. They have 20% off coupons in certain magazines and circulars which are awesome when you’re making a large purchase. All in all a convenient, easy on/​off highway access store with good service.

the tools are low priced, but the tools only last as long as you dont use them, so I bought several tools, a belt sander, two drills, a grinder, a jig saw, and much more. now I have nothing because one by one the all broke within a year time, and they only lasted that long because i hardly used them, NO bueno!

It’s ok, however the lines take forever. 10 minutes because you signing someone up for your worthless Inside Track card? Wow. Refund, forget about it, the short bald manager is never to be found. I have walked out of this place more times than I succeeded in purchasing something. I just leave the stuff at the counter and walk out.

They usually have everything I need when I go here. I am always greeted when I walk in even when the cashiers are busy with customers. Shelves are well stocked and they always have those awesome coupons in the Sunday paper (not eligible on some items)

Great prices but some of the stuff is junk. Most of the help tries, but they have an older guy working there that acts like he has had a lobotomy, I don’t know why he works there but it easier just to walk up and down every isle than ask him anything

Harbor Freight is one of those places that has always been known for one use tools. The thing I love is that sometimes you luck out and buy a tool that just won’t break and end up lasting forever.
Pros:
— Low prices
— Huge selection
— Friendly staff
Cons:
— Low grade tools
— Cleanliness of store
Overall it’s not bad, however the store tends to get very crowded at times and often they have a hard time putting all of the items back in their places. People tend to leave this place a mess!

Incompetent staff! I called in advance to verify if they had a big ticket item so that I wouldn’t waste my time and gas money driving there (3 hours round trip). The employee said that there were 2 in stock. Upon arrival I was informed that 1 item has missing parts and another was their floor model that they wouldn’t sell. What a waste of time!!! That really sucks.