Jeff Hiatt Termite Control

I’m glad to hear that Jeff Hiatt is out of this business. His intention to help was nothing more than him helping himself to the customer. He sent one of the guys out to my house in 2006. It was like dealing with a used car salesman. He said that to treat the side on the house where the termites were seen would cost $ 2700.00. A few years later more termites were found and again they came out to spray and charged me $ 1800.00. I’m having the house tented in a couple of weeks because Jeff’s orange oil treatment was nothing more than an Orange Oil scam.

The sales crew in the field acted in what I feel was an unscrupulous manner… getting my husband who died shortly after signing their contract. He was obviously very ill with a brain tumor. They would not back away from the contract on humanitarian grounds and the fee charged was exorbitant. There was not one ounce of compassion to my family whatsoever. …
Oh and the service did nothing to get rid of any pests since we had none in the first place. We had another company who did a great job two months earlier who got rid of them. So their assessment of our needs was bogus! Entirely bogus!
I have had two changes in address for this company so far in one year… are their problems with creditors or unhappy customers? Just wondering. Jeff Hiatt never returned my call when I called their office. Stonewalling it!

We had Jeff Hiatt’s services for years. And for years we trusted that they were doing what we paid them to do. We recently sold the home and had two separate termite inspectors come out because we simply could not believe what the first inspector told us he found. The second inspector found the same situation. Without going into all the disgusting findings, the inspector was not surprised to hear that we were using Jeff Hiatt. I showed him my last inspection report from Jeff Hiatt. He assured me that the amount of activity and droppings he saw could not have occurred since that inspection. Bottom line, Jeff Hiatt took our money for years and did not do a thing for it. We had to tent the home. When I called the office to complain, I was told the Jeff Hiatt Termite has no connection to JHT. Right!!! Based on the other reviews of this firm, it may be time to consider a class action lawsuit. Anyone else interested?

I feel for any customers who had a issue and were left outted. I worked for jeff hiatt at the peak of the boom and rode until i was poisoned and forced to leave. I saw some things that never ever should of happened and i know i can be blamed for not «standing up», but sorry my back ground is in customer service on a retail side and i did fight. From my own bosses telling me to keep my mouth shut when advising a customer of a «issue» (i dont have a branch 3 so legally i cant do much), to ignoring my advice i saw it all. I see the downfall as no suprise, and hold nothing against jeff hiatt, its his people he trusted that let it slip. From running low on chemical and not having any to do a «treatment» to what we came to know as «faking it to make it». most people working there just honestly dont care about the consumers. Inspectors who only care about commissions and not addressing problems (call backs happen all the time and need not), to inspectors marking screws in wood (again no branch 3 but i can tell a screw in a piece of wood) from a termite kickout. It was all a mess. If you come into contact with any who is/​was/​or had been affiliated with this company stay away please.

This is not as much of a review as it is a response to the reviews. My name is JEFF HIATT and when I started my company over 16 years ago, I put my name on it because I was sure we would always provide the best service and products to our customers that was humanly possible. We were able to accomplish this for many years and quite frankly I was and still am very proud of the company that I built.
The company serviced almost 50,000 homes, employed over 105 people at the height of our business in 2007. I treated them like family and provided full medical, dental, optical, not just to the employees but to the entire families. I believed that a happy employee with a happy and healthy family was better for my customers.
Like many companies we did hit hard times; we downsized, just not fast enough to catch up to the downturn of the economy. I was forced to sell our accounts in early 2009 to an upstart company called Pest Pros. I did this to try and save the company but it was a futile fight and I eventually threw in the towel the latter half of last year.
As far as the negative experiences by the handful of customers, I do offer my sincerest of apologies. There were times that we did not always provide perfect service and there were times towards the end that some of my customers experienced horrible service. I certainly am not proud of this fact but I know in my heart of hearts that it was never intentional.
Just so my customers know; I am not walking away with some huge, disgusting amount of money either. I put every last penny I had into trying to save the company, it just didn’t happen.
I gave the pest control industry 25 years of my life. I am no longer affiliated with any company nor will I be again. I am not walking away laughing all the way to the bank as some may think. I am simply walking away.
I hope this helps set the record straight. If anyone wants to reach me for any reason what so ever, I am at

If you had a contract with them for anything other then termites, you’re out of luck. Company went out of business without warning.

My home has had no end of termite problems, so I’ve literally dealt with 6 or 7 different termite companies to try to get things fixed. Well, Jeff Hiatt takes the crown for being the WORST of them all!
First off, it took a whole MONTH to schedule the initial inspection. Between logistic problems, losing my contact information, and sheer incompetence, it took forever just to get them to come out to look at the darn place.
A guy called Erick came out for the inspection, and he is ARROGANT and full of himself. At the time they came over, I’ve already read up all I could about termites, so I wasn’t exactly completely oblivious or ignorant. When he was here, I simply asked, «where do you think these termites are coming from?» I thought it was a fair question. I mean, are they coming from the ceiling, from the outside walls, or from the ground? Guess what his response was… «Um. Mother Nature??»
Ha ha ha. Very very funny, MF.
Anyway, I completely hated these guys, but since the work was ordered by my HOA, I had to go with whoever they chose.
But, the best part was: they never came out! My HOA spent another month and a half trying to schedule them to do the work. They never scheduled a time. They never called back. The HOA had no idea what happened to them. Meanwhile, my remodeling was stuck because I wanted to wait till all the drilling was done.
Man, dealing with termites is frustrating, but dealing with these guys is MUCH, MUCH WORSE.
Stay away from these guys like termites with the plague!

These guys rock! Very informative, top notch, if you want the best, then this is the company to call!