Lancaster Firestone

Disappointed – Received an auto service card claiming to offer all these great benefits, i.e., free oil change, free wheel rotation, blah blah blah. Card sold for $ 30 but when I came in to use it, they didn’t honor it. First I was told it was supposed to expire 2 weeks prior the stated expiration date. Then I was told the person that sold it wasn’t authorized to do so. Next, if I asked the manager to do something he could give me a discount. He offered 50% off an oil change. I decided to pass and go to my regular oil change place.
Bait and Switch – That is how I felt. It was clear that this was not the first time this person has had to deal with. I suspect if I was a month earlier they still would not have honored. I went on expiration date. Had this funny feeling they would not honor it. I had it over 6 months and did not use it because i suspected this would happen.
Maybe the Manager/​Owner Dave got duped by a sketchy swindler. Maybe, but I don’t know. I just got an uneasy feeling. I got that bait-​and-​switch feeling. DRS Advertising that provided the card. The number printed on back 502−472−0508 went direct to voicemail when I called to get an explanation for Firestone not honoring their card.
Not sure if it’s Firestone is at fault but I suspect the not so many cars in their parking lot and beys that business has not been good.
Review pics of card

I came in with a flat tire and was greeted by a very nice man named Gary. After waiting maybe 5 minutes at the most while the team evaluated my tire, Gary came back and told me I had a bad tire stem. Good news since I didn’t have a lot of money and a new tire would have broke the bank. He told me a while back their was a bad batch of tire stems and customers had to return for replacements after getting flats. It was around the same time I had bought my tires and figured better safe than sorry and had the others replaced as well. A tiny drop in the bucket for my peace of mind. We chatted about baseball while I waited and before I knew it my car was done. Only downside were the hard chairs in the waiting room, but luckily I wasn’t sitting long.

Told me I needed struts bad and I didnt have the cash at the time so they just replaced my brakes and guess what I got a phone the next day saying they had SPECIAL on struts!!! All the sudden!!! LOL this place went to crap

Went in to get my air conditioner fixed. They told me the hose needed to be replaced because of a leak. It would cost me $ 476 to fix. They charged me 50 $ just to look at it. I took my Acura TSX to a little Mom and Pop near Sierra highway. There was no leak in my hose. It just needed to be tightened. They charged me $ 75 to refill it with coolant, tighten the hose and recharge it. Will never come back to Firestone.

Horrible! I spent $ 1,000 here to get brakes and tires replaced. After service, back wheel was squeaking and just not right. I went in the next day and asked manager to please take a look at it. He was very sarcastic and rude. I said it was squeaky and he informed me tires dont squeak. His two clerks said «loco». This store has horrible customer service. I will never go back. After spending so much, I expect tires to work. This is not a place that respects women.

Two times in a row awful service. Customer service is awful, the service techs do not know what they are talking about when trying to troubleshoot a repair, and was even told by one of them that next time I should take my repairs to the dealer as they can not diagnose a complex repair. Really disgusted by this place and have lost a long time customer due to their lack of customer skills and knowledge of newer cars.

Once again came in for one simple thing and they made a great deal i couldn’t pass up to take care of my battery that was weak. They know how to conduct business and are trustworthy… what more can you ask of a business!

Ok here’s the story… my daughter is a college student and so you know. NOT rich. her car kept having a check engine light come on so we came here to get a diagnostic test done. They found it was the alternator. so they replaced it. ran the test again and it was coming up high voltage. Ok thinking it’s a bad alternator they replace that one… same thing high voltage. put the old one back in and its doing the same thing. so they tell us it must be the PCM… aka «the brain» of this car. They keep the car over night in hopes of finding a used one. Next morning no luck so they tell us to go to the dealership. We are there with it now. Moral of the story…
The labor of all this should have run us close to $ 300.00. He didn’t even charge us half. and told us that if the alternator was bad in the end he would apply that to the final cost.
David Resella… you rock. We will be beck!!!

Got my oil changed 2÷19÷14 here. I usually get my oil changed at Pasadena Jiffy Lube next to my job but I decided to find a new spot next to my home. My first mistake was leaving Firestone to grab some groceries while they changed my oil, I should have hung out like I usually do to make sure they completely drained the oil and actually changed the filter. 30 minutes later, I picked the car up, they told me everything checked out well and I drove it home. Next morning 4 am, there was a large oil spot on my newly paved driveway. I checked the oil levels and there was to my knowledge and the guys at autozone. approximately 2 quarts overfilled. Over the next week working in LA there was a smell of burning oil and white smoke coming out the tailpipe. Every night there was a oil spot underneath the car… Today I went back to firestone so they could get the oil to its adequate level, they lifted the car up and showed me two seperate seals that were blown constantly dripping oil. the gentlemen told me not in any way could there overfilling cause this. which from my knowledge and research online is untrue. I have never had any oil spots in my driveway until the next morning after the oil change. If there was a leak before they serviced it, why didn’t they tell me at the time of the oil change!?! Ill never go back to this place. I highly DISCOURAGE anyone to go here. They change oil for a living, they should get it right the FIRST time so issues like this wouldn’t happen. NOTE: I would have came back to Firestone the next day but I work 24 hours shifts in LA on call not allowing me to get back to Lancaster.