Lancaster Optometry

I had a great experience visitting Lancaster Optometry. They have the best customer service, very nice and friendly staff. Plus, they were very helpful in finding the right frame for me. And Dr. Shaghoyan is a great doctor, very professional in her field, kind and helpful. The best doctor I have ever met. Thank you all. Recommend to visit all.

I’d like to start by saying that the Dr himself was very nice, professional, answered all my questions and wasn’t rushed. However the wait time was about an hour long which kind of sucked. The office is clean, the location is good, and once again the Dr was amazing. The only part of the office I didn’t like at all is his staff. The girls in the reception area were kind of rude, they didn’t really pay any mind to the fact that I was there to fill out paperwork. When I was waiting for the doctor in the back part of the office the girls were back there being ghetto and cursing when they saw that my 8 year old was sitting there with me. The day I finally got my glasses the girl that gave them to me didn’t even offer to fit them to my face. Maybe I’m asking for too much seeing that I am a cash patient but I’ve been wearing glasses since I was 6 (I’m 27 now) and they have ALWAYS taken the time to fit my new pairs of glasses. When I asked her, she sounded annoyed and just took them to the back. Came back and handed them to me without asking me to see if they were good and said «Have a good day.» Idk if I would go back and get new lenses for my current prescription sunglasses since they have my new prescription. They need to get new assistants because the ones they have are HORRIBLE.

I have been going here for more than 2 years now and I would not go to a different place! Dr. Shaghoyan really cares about her patients and makes sure that you are satisfied! Great staff, clean office, great selection of frames and all for a great price! Recommend!

If you like 2.5 hour wait times, rude employees and eye doctor, then this is definitely the place to go. I had been here before with another doctor and she was fine. But returning a year later was the worst mistake of my life. Never returning because they don’t deserve the business. I strongly suggest to NOT coming here.

Dr. Shaghoyan reached out after reading my prior comments and was gracious to take me in today for an eye exam. She’s a wonderful doctor and the best in the AV. I’m so happy I came back and I would never go anywhere now. I’m so thankful for having an amazing doctor!!!

I had to go back to this place 2x in one day because of a miscommunication regarding a contacts appointment. It wasn’t disclosed to me that an exam to get contacts requires two different appointments. I also chose a pair of lenses as part of a promotion but never received them nor did I receive a call letting me know they were available for pick up. That’s weird, right?
Updated — Removing 1 star because Lancaster Optometry called my emergency contact, claimed not to have my phone number (even though I wrote it on the patient profile sheet) and then gave him my lenses as part of the promotion. They never should’ve released anything that belonged to me to my emergency contact without my permission. A huge violation of privacy in my opinion.

Excellent. Excellent customer service. The doctor really takes her time and is very thorough. Great selection of frames too!

Iris, provided excellent customer service and good prices. I even purchased frames even though I had intentions using my own frames. She made it work. Dr. Shaghoyan was patient and efficient while performing eye exam. I’ll most definitely will return.

Really good customer service and fair prices… If you need glasses or need an eye exam definitely check this place out

Clean facility, with a lot of available frames. The doctor here took the time to personally adjust my frames and to give me tips on how to keep them adjusted. She is a European woman doctor with curly hair. Real nice and caring optometrist. Recommend.