Monro Muffler Brake & Service

The service there has been great! I can only speak for my experience and services I got at this location. Mr. Gable was very good with service and he also assisted me with my wipers blades. I’ll definitely come back for other services and oil changes.

I haven’t been here in like 4 years, but I used I use them all the time for oil changes. They were always really cheap like $ 16 and I got my front breaks done here for really cheap. They never told me I needed unnecessary repairs.

We had taken our vehicles to Monro regularly for several years, and under it’s previous ownership, Dale, it was well run. We felt like the people there actually knew what was going on and told us more of what was going on. Over the last couple of years, this shop (Monroe on Rohrerstown Rd.) has changed management at least twice.
The current manager is not at all helpful or personable. Last week we brought our vehicle in for an oil change, and specifically asked them to make a note that the engine has been making a couple of strange noises. I described the noise, and the manager assured me they would check it out.
When picking up the vehicle, the manager did not mention anything about this problem, so we asked and the only response that was given was «oh, yeah, the mechanic that worked on your car is not good at noises.» When pressed further, he said they looked at the belt and it «looked okay.» They did not check for anything else at all. The noise is still there, as loud as ever, and as soon as I drove the car away, the check engine/​engine control system light came on at the dash. I would not be surprised if the mechanic not only did not fix the problem, but perhaps even made it worse.
Long story short, now our car is in the shop at a place that has a much better reputation, and I am sure they will figure out what the problem is. We have had several other problems with Monro in the last year (mostly poor management and unimpressive work, always feeling like they are trying to sell you on some additional, often unnecessary, maintenance/​upgrade)… But this incident was the last straw. We will not be returning our business to Monro Muffler again. Our only warning to you is to think about how important it is to trust your mechanic. Perhaps you would prefer to ask around to find a place with a better reputation than this place.
We wish you all the best.

Ive waited a week to rate this place and the sour taste is still present. So take it for what you think it might be worth this review. I had an appt. for Friday the 11^th of May. Got the confirming email. My choice of places was at Rhrerstown Road. I got there on time or so I thought. I was told by the most rude and annoying person I have ever met in a garage. He informed me they did not have me set for an appt. Without telling me, they farmed my appt. out to another shop, on Oregon PIke. A short twenty minute ride, closer to 40 in mid day Lancaster traffic. So I called that Monro, and told them I would be late. They had NO record of my appt. I made a bee-​line back to the first shop. I pulled my phone out, showed the most inept service manager ever, my confirmation which clearly stated I was at the right shop. He insisted on calling the Oregon Pike shop while I waited. He called and told me again my service was farmed out there. When I told him I called barely 5 minutes ago and was told I had no appt. there, he didnt know what to say. There is nothing in writing anywhere on the site or confirmation that reads you can be farmed out to another facility half an hour away. The choice for this shop was I was just a couple blocks away, and could do it over lunch. If it is a policy to do this, should not the customer be notified before getting to the shop that their appt. isnt there? I did get the service my Jeep needed at another Monro shop just to see, and the service there was well above average. I would advise anyone looking for automotive service steer clear of the shop on Rohrerstown Road, unless you enjoy a good olé run around.