Queste Diagnostics

Once again another awful experience at quest. I’ve visited all 3 locations in the antelope Valley and all 3 are awful. The staff is always rude and never has any idea what’s going on, I always thought it was just me but I’ve watched ³⁄₃ people leave mad this morning. There’s only myself and another lady who were waiting when I arrived, I had an appt at 8:30 and still waited 45 minutes with only one person ahead of me. I can hear multiple staff members laughing and carrying on in the back while the front desk remains empty. Nobody even acknowledges you or the ridiculous wait. I feel like there’s no standards, everybodys attitude is awful and careless. Can’t find your order, not my problem. If there was other labs I could go to, I would never come here again but unfortunately I’m at their mercy. If you can avoid this place I would HIGHLY recommend doing so.

The worst customer service I have ever experienced in my life… so sad people are in the medical field and are simply unhappy. I was there with my mother on Saturday February 13^th and the African American young lady with braids in her hair was so rude to patients. I don’t understand why she is still employed she had the worst attitude towards the patients. They don’t deserve a star because of her.

Friendly Staff, quick and clean place. Place is small in the back of what it looks to be a shopping center.
Try get there early in the morning and you’ll be out in 20 minutes or less.

The service here is terrible. Staff isn’t friendly, borderline rude. I’ve been here twice with appointments and they’re always behind schedule by at least 20 – 30 min. Definitely don’t even attempt to come as a walk-​in! If you have other options, go somewhere else!

Ask for Penny. She has a really gentle hand.