Qvc Network Retail Store

QVC sucks! I ordered something for my son a month ago for Christmas, it was an advanced order, this was my first time ordering from QVC. Every couple of days I would check to see if the item had shipped yet, and there would be a message to contact CS so I would, the verified my identity, my home address my bank everything and then told me they would be shipping next day. A few days later again another call CS so I did and again they verified everything yet again and said everything was good and they would be shipping. A few days later I went to log into my account on QVC and couldn’t. It wanted me to create a new account so I contacted QVC. They said, well we deleted your account, when I asked why they said someone else had an account at my address, I tried to get more information but they refused to give it. I told them I was not understanding because I had bought this home 3 years prior and never ordered from QVC before. They continued to give me the run around like they did the entire month about my item being shipped the following day and just verifying everything. Now every store is sold out of the only item my son wanted for Christmas, when I was reassured by QVC that it was being shipped! They ruined Christmas! Thanks QVC! Now I know why I never shopped with your lame company in the past!

As a very loyal QVC customer, I have had few disappointments until the last year. I have a lot of automated deliveries. In years past they would send an email to apprise you of the delivery, and if I wanted to put it off, I would call within an hour or 2 and postpone or cancel that particular shipment. Three times in the past year, I called within a couple of hours and was told it was too far into the shipping process to postpone or cancel which means I had to receive it, open the package, fill out the form, re-​tape it and walk it 12 blocks to my post office as I live in a walkable city. I finally called the CEO to complain and apparently they have a relatively new CEO whose policy is to suggest you might no longer want to remain a customer if you are unhappy or so the voicemail on my phone stated. She was pleasant enough, but seriously? They don’t care about losing all that money?
Then a couple of days ago I purchased a very expensive TSV and didn’t quite understand the difference between using their Qcard and my credit card, and thought I would rely on the customer rep to explain. She said there was no difference so I used my credit card. Later in the day I understood that if you used the Qcard you would receive a $ 30. gift certificate, so I called and asked to have my purchase switched to their card because the mistake was on their end. I had been misinformed. Because it was next day, my request was refused. I cancelled my order. It was Cyber Monday so I found the same thing for about $ 30.-$ 40. off QVC’s price and repurchased. And I felt customer service made a couple of rude statements. Yes, their customer service has changed. And so has the quality of some items.
I will not be purchasing any more items during the Christmas season from them, and I order less and less in general from them. Sad, really. This last purchase from them was a gift and I was so happy to be blessed to purchase it, but they ruined that feeling.

For years I shopped QVC without disappointment. Their Customer Service was absolutely A1.
But in the last few years I found they have changed. The quality of the items offered used to be very good but now not so much. They used to offer great value. But that, too, is gone. I find very inflated prices without the quality assurance they used to offer for their products. It takes longer to receive what you’ve ordered. But the blow that made me see how much they changed is the quality Customer Service department is no longer very good. It is probably efficient enough but the courtesy and desire for the customer to be satisfied is gone. I feel like I lost a dependable friend. When I try to post negative reviews about a product they are not posted on line. I have lost confidence in the integrity of the company. Sad to see such a wonderful company disintergrate into what it has now become.

«Love it, or Return it?» is QVC’s advertised motto. If you didn’t know, it may cost you. QVC changed their return policy. Since February 2015, you will be charged the original shipping (the one you already paid for in your purchase) plus the identical shipping cost for returning the item (smart label). They love for you to return it since they are reaping sales on return shipping. Is it actually a sale? They call it shipping. Does that mean it is a deductible expense for QVC rather than a taxable sale? I paid for an item with shipping and tax, $ 24 plus. I returned it. My return shipping cost me — $ 10. I got a $ 12.75 credit on a $ 24 purchase-​53%. It cost me 47% to return it. I am just saying, be sure to understand the cost of returning your purchases.
PS — While writing this review, QVC called and extended a one time only credit of $ 5. I accepted, graciously. So maybe the first time you get hit with the double shipping (?) cost, they will allow you a credit. I will continue to purchase from QVC, but only if I am completely certain it will not be returned! Oh, no double charge for returning a defective or damaged item. New motto —
«Don’t Love it, Better keep it ($).» Advertise that.

Want all the QVC shopping bliss without the hassle of the TV, well forget it with this store, especially if you’re a man.
This store, like most stores now a days, caters to women. Cooking supplies, holiday decorations, purses, dresses, jewelry, etc. The one section I was hoping would hold some interest in me was the electronics. That was even a disappointment, unless you wanted to work out via DVD.
The prices, what a joke. They do know this is an outlet mall, right? Not an on-​air show? The prices were like they were offering the items directly on TV.
This is definitely a one stop for me. I’ll never step foot back in here.

This place was a big disappointment. Lots of unorganized, over-​priced junk. Needless to say I walked out empty handed.

Giant yard sale inside a store. Lots of junk that most people wouldn’t want. Prices higher than you would ever want to pay. Recommend for adults 45 and up. Not for me.