Sprint Store

Customer service SUCKS management is a joke, specially the assistant manager Manny he is the rudest individual and should never of been put in a position of authority, he talks down on customers and his staff, Multiple times Manager was approached about his attitude towards customers but yet he is still there, on a few occasions I have heard him bad mouthing customers with profanity to his staff while other customers are present, people lets get rid of this jerk once and for all.

Customer service is terrible. Very slow service and inexperienced techs. They need two techs to help one customer, taking away from being able to help other customers. My advice, stay away from here unless you have time to waste.

things are different now, you guys suck really bad. customer for years and never had a problem until the other day, went on a appt. and this dizzy girl tried to help until she talk to the manager who i thought was cool (retract that)
and can back scripted! could not believe that one (30 years sprint) i just left and call bbb, sprint, and my city counsel to complain, about these BOZO’S now i see why all the bad reviews, everyone needs to be replace except one guy, who is the coolest there, he needs to be manager! will never visit that store again call sprint customer service its faster and they sent me a brand new not refurbish… phone! underwater boogie!

Multiple visits here… without fail. Not one employee acknowledges you. You are asked to check in so they know you are waiting… however no employee is at the kiosk to do this. Customers are called out of order. Disappointing sevice everytime.

Great customer service!
Whenever I have an issue with my phone thy are helpful
They also offer me good deals on devices!!!
Sprint service sucks but I like this store!!!

TERRIBLE CUSTOMER SERVICE they were condescending, rude, and generally unhelpful, will never go here again, just a bad idea.

The employees here are so tacky and sneaky. I went in to purchase 2 iPhones knowing I would be laying roughly $ 700-​$ 760. The sneaky sales associate Wyatt snuck in 2 accessories in and tells me my total was $ 885 as If I wasn’t paying attention or as if I didn’t know how to count. I previously told him I would let you know 2 times after I pay for the phones if I still wanted to purchase them. He would run from one counter to another to assist other ppl without stating that he was leaving. The manager on duty came to assist but never once apologized for the inconvenience. Then turns out he wasn’t of much help.‘Saying they could not transfer my contacts and it pictures which I know is a lie. He walks away and leave me and my daughter standing there without thanking us for our business for about 5 mins then comes back to say ‘oh do you want a bag? I left the store furious. Then went back b/​c I just spent all this money and I wasn’t satisfied thinking Someone is going to help me or give me my money back. That’s when the manager interpreted Wyatt lunch break to come assist me after he told me he couldn’t help b/​c he was tied up. Wyatt says he had to get the manager approval to transfer my Information. Wyatt stated that ‘it would take a couple of hrs to transfer the information.’ I left my phone and a iPhone 4s to trade in for credit. When I went back to get my phone Wyatt says ‘finally your back!’ When I informed him I had to be back to work. He gave me the new iPhone and kept the 4s. I went back to the store once I realized I didn’t get my credit and Wyatt acted as if I didn’t give him the phone. Then states ’ oh yea I remember ’ he asked another salesman if his drawer was still open so he could trade the phone in fir credit. He stated no. When clearly it was b/​c he was counting money. It was about 7mins before closing. I feel they could’ve accommodated me for all the time I had spent in the store. I’ve been with sprint for 11yrs now and this has never happened. These ppl in this store customer service and trust skills are horrible. The manager told me to give them high scores when I receive a text message to have more patrons visit their location. I would NEVER refer any of my family, friends, colleagues or even a dog to this store. These ppl are unprofessional and the service sucks! This will always be sent to corporate. A very pissed customer.

Nothing but sharky sales associates that will tell you anything to get commission. I was told by Salvidore that if I sign up for a specific plan that my bill would be only 72 – 75 dollars a month. Lies he told me my bill was only that low the first month after I got the phone, my bill is in the hundreds every month. I called customer service and they said that they don’t even have the plan that the associate sold me, and that most of these people are just commission. Now I’m stuck with this high a$$ bill. Thanks Sprint!

I’m afraid this Sprint corporate’s retail store DOES NOT reflect my otherwise great experience I’ve had with Sprint. I went in to upgrade to an iphone 6 with an old iphone to trade in. Their online promotion stated that I can get minimum of $ 200 credit towards my iphone 6.
First thing the young lady, who has no idea what customer service is, tell me is that the promotion is only for accessories and NOT for iphone 6. I insisted that their promotion is supposed to be a credit towards iphone 6. She walks off stating she needs to look into it, AND NEVER CAME BACK!!! Another customer service guy came over to help, and states the same thing, that I have to use the credit towards accessories. Only after I firmly insisted that I want to apply that towards my iphone 6, he finally relented.
Don’t get me started on other lies they told me to try to FORCE me to buy accessories.
DON’T GO TO THIS STORE, RUN AWAY!!! THEY’RE A BUNCH OF LIARS AND FAKERS WHO DOESN’T KNOW CUSTOMER SERVICE!

Chris the new manager is LAZY and is not their to help the customer! I use to love this store, because of Raymond the old manager, now that he’s gone it’s a wreck! If you need to go there ask for Nicole!

I also had a friend mention that this store could use some improvement. I am going there today, if service is good I will update my star rating, and review. If service is bad I will let this rating stand. Yeah they Suc*

I am going to assume that anyone that likes this store, either has Sprint already, or doesn’t know what the words customer service means.
So we went in to change my love’s phone over from Verizon to Sprint, and that was our first mistake. She went in on a Friday afternoon around 1pm, and after waiting for almost an hour, was first told that no one was available to help her at the moment, she would need to go back on Saturday, because the person that does that isn’t there at the moment. (We went to a sprint retailer, they did it the same day. At least as much as they could.)
We were having a problem switching over the number, and the authorized retailer told us to try this store again, so I told her, lets give it one more chance, so we went in. We told the guy what the problem was and he said, do you have your account number, and since it was less than 2 hours, she said she could try and find it, and he walked away and said I can’t help you. I told him we have a phone number for Sprint and again, «I CANT HELP YOU PEOPLE.» I asked him calmly, which isn’t my style, «You can’t look it up by the phone number?» He asked very rudely, «HOW YOU WANT ME TO LOOK UP AN ACCOUNT BY A VERIZON PHONE NUMBER?» Which I replied, its a SPRINT phone number.” I got a WHATEVER BRO, give me the number already. He found the account number.
He called customer service and they told him the same thing that they told the other store, that there are no slots in their tower for a 661 number. When I asked him to explain this, he said BRO, just go back to Verizon. So we did.
She got a better plan, better pricing, and at least the lady at the Verizon store had a little patience. This isn’t the first time she has had a problem with Sprint, and it’s the reason why no one in her family is with them anymore. If you concentrate on training employees what the words CUSTOMER SERVICE mean, you might be able to keep a few more people around. Thank you Sprint, for making AT&T and Verizon #1 & #2 in the nation, after that weekend, its no wonder…

I have no complaints. Love the customer service. They were able to help & explain everything that my husband had questions with, & he had a lot of questions. Love their patience. We were able to walk out with our upgrades and then some.