U-Haul Moving & Storage of Lancaster

Worst service ever the people that work there lie and are very rude. They charge more and say they price match nope

Hey party people! Would you like to rent a Uhaul truck drive it 2 miles and have it break down on the side of the highway? Perhaps you’d be interested in exchanging that broken down piece of junk for another Uhaul truck and then be charged for both?
Okay lets all calm down, let’s just use our imaginations for a minute. Let’s imagine that you were charged for 2 Uhauls that you obviously rented at the very same moment on the very same day. Let’s imagine you spent the next 5 days making phone calls and screaming like a wild animal trying to get your hard earned money back.
Well, if this sounds like something that interests you, and you’ve had it on your bucket list and need to check it off then you should get your pretty little self over to this Uhaul location and give them your business.
I on the other hand have better things to do than waste my time dealing with an incompetent company that loans out broken vehicles charges you twice for it then wonders why you want your money back.

***Avoid at all cost****
This is by far the worse experience I’ve ever had with any moving company I have ever used (including Home Depot bystanders)
I don’t really know how to express my frustration without using words Unilocal may find «inappropriate» so let me catch my breath.
First off the staff seems extremely rude right off the bat from the initial phone call to check the reservation to actually meeting the demons behind the desk.
They gave us a truck which had more x’s marked on the thing than a blind man playing tic tac toe by himself.
We drive the uhual 1.5 miles away to ace K and 15^th st when all hell decided to raise. I park the uhual and attempt to back into my apartment complex garage when I start hearing a loud grinding noise.
Next thing I see is smoke coming from the engine.
I turn it off and open the hood to find power steering fluid spewing all over the engine and onto the pavement. (It gets better)
We call the uhual place (Devils armpit located on Sierra hwy) and report the issue. before the guy behind the desk even says a word he automatically transfers us to roadside assistance. (Thanks buddy) we hang up and call back and demand they do something about it (mainly get us a new truck) they said we still have to call roadside assistance in which we did. (No help from them, the numbers in the manual) They make us drive back to the uhual place to get another truck (thankfully the gifted mechanics put another one together) the two staff argued with each other because «they were not suppose to rent that out due to previous mechanic problems but their computer said it was ok.» (Faulty mechanic or computer?) about 1 hour later the tow truck comes to get the broken uhual. We continue our move with caution and return it to the Uhual (it gets even better)
After all said and done they review the new truck. In which they later call us and tell us we didn’t return the dolly. (After he signed off on everything and even commented how they didn’t charge us for the utility dolly) We paid with a different card than on file and they decided to not only charge us for the new truck, they thought it was only right to make or experience even better than to charge us for 4 hours for the broken truck they rented my family… On a different card than what we paid and longer than we had it in our procession before it was towed)
All in all I would say this place needs a corporate investigation and a possible slap with a violation for putting my life in danger by renting me a truck that was not fixed, inspected and tested before allowing customers to drive it off their lot and into traffic. Not only could my life and others gotten hurt but even worse, killed if it went out while I was driving.
Thanks again Uhual, hopefully this doesn’t happen again and I strongly suggest people rent elsewhere.
Sincerely,
Your customer

Last time I’m doing business with them!!!
I’ve dealt with these company many times before but this last time It was just horrible. After getting a dirty muddy truck. I rented a 20ft van, the customer service rep added the insurance after I told him I had mine he told me that I had to purchase there’s which it was $ 14. I came back to return the vehicle the same guy the greed it me, as he checked the van he told me that the it had a piece of wood in the cargo area and I had to remove it. I didn’t argued with him so I just did it. After I went inside to get my receipt and spoke to another employee about the insurance issue he told me that that I could of deny it. I ask if I could get that fee refunded it he said no that the transaction was done and couldn’t do anything about it. I ask for a manager and he told me that even that person wouldn’t do it. It’s time to take my business else where!

Been here twice for rental trailer and this guys are great when it comes down on what you need.

You’ll regret coming here. Of the many UHaul places in the AV this is one I would avoid, go somewhere else.
I went there to drop off a haul truck, no one met me when I showed up. As I walked up I saw a few families sitting around waiting outside for the guy to give them the truck they just rented. I went inside and saw two workers helping customers at the counter. As soon as it was my turn the worker left the desk and lazily walked around, got a cup of water and then just stood there. The other guy was just flirting with his female customer going as slow as possible. Another upset customer came in and started telling me he’d been waiting there for over am hour for them to bring his rented truck around so he could move.
Poor service. Will not return.

So this place has been horrible I had to deal with karina horrible customer service. The atmosphere is very cold, unfriendly. Gave me the van almost empty. They offer no discount of any kind. I’ve rented from uhaul (in Los Angeles & bellflower) before and there was always some sort of negotiation with the price for the mileage. I would avoid this place like plague.

Do not let them get their hands on your possessions. THEY WON’T GIVE THEM BACK!
I recently moved to the area and shipped my belongings through their uBox program (like PODS, but smaller). I contracted a moving service (through uHaul) to pick up and deliver the boxes to me this morning at 9am. Uhaul confirmed my appointment date & time and the movers confirmed my delivery and assembled a team, but then they got to this depot my boxes were not available for pick up.
They had days of notice, as well as a heads up at 7:30am saying the boxes needed to be ready by 9am, but the depot dropped the ball. They sent the movers away empty handed, rescheduling for 11:30am WITHOUT EVEN ASKING ME.
At 11:30am, the boxes were STILL NOT READY. Now it’s 1pm, I’ve been waiting in my empty house for over 4 hours, and I have yet to receive a call explaining the reason for the delay. I called uhaul corporate customer service and not even they could get in contact with the depot to tell me what’s going on.
I consider this completely inexcusable and cannot recommend anyone subject themselves to this type of unprofessional poor quality service, especially not in the middle of a move.
Avoid this uHaul location if at all possible.

Got the job done, but boy was I relieved to turn that truck in. The driver side door didn’t fully latch so it just shook as I drove down the freeway. Good thing it didn’t fly open. A few times the engine wouldn’t turn on the first try either. At least the staff were helpful and like I said the job got finished. Make sure you check the fuel gauge against the reported starting fuel because my actual start fuel was way low– practically on E when they said I had about ¹⁄₃ tank. They corrected it. Also the fuel gauge had a tendency to fluctuate +/​-​a quarter tank so that could’ve been the error source right there. I bought the insurance because my auto policy doesn’t cover collision for rentals at that weight. Recommend you check that out first.

Unsafe!!! I rented a 10′ truck from this location last week. There was a huge crack running through the windshield and the left rear tire was dangerously under-​inflated (40psi instead of 80psi). We had signed up for the $ 14 insurance but later read in the fine print that it didn’t cover a blown tire. Good thing we were able to inflate the tire correctly before anything unfortunate happened.
Less serious but still annoying was the fact that all the plastic handles one would ordinarily use to close the doors to the cabin were missing, as in completely broken off, for both the driver and passenger side.
To top it all off, the man at the desk in the morning was exceptionally rude. I will say that the afternoon staff was completely polite and appropriate when we returned the truck, but it wasn’t enough to make up for the service in the morning or the shoddy rental vehicle. I would never, EVER rent from this location again.

This review is only for the store, I have not rented a truck here. I have come in several times over the past couple of months to pick up boxes. They have a nice variety of boxes for packing wardrobe, glassware, files, etc.
The store is clean and well stocked. It never takes me more than just a few minutes to find what I want, pay, and be on my way.

Be warned. We got a horrible truck with a nasty sounding engine, broken speedometer and it also wouldn’t stop sometimes when going in reverse. How they hell can they allow this vehicle to be rented?!? It should be illegal.

Clean!!! very friendly staff!!! From star to finish they make it very easy… The prices are real fair and always seem happy when I stop in…
One of the best storages I’ve had to use