Mac Daddy Mowers

Eddie and the crew at MAC Daddy’s are great! I have been coming here for over 3 years for all my lawn care equipment maintenance and parts. Eddie always takes the time to explain all the available options and always gives a great price on any equipment he sells. He also recommends other places if he is unable to provide the service or part in a timely manner. Very pleased with Mac Daddy’s and will keep coming back.

As a follow-​up to my posting of 9÷17÷2015, I took my mower to a reputable Gravely dealer shop to get the repairs which Mac Daddy said I needed… ie: $ 500 worth of parts. Without prompting this new dealer nor disclosing that I had an estimate from Mac Daddy, I casually inquired as to the condition of the parts Mac Daddy said needed to be replaced. They told me all my parts were absolutely fine, and with just 220 hours on my mower those parts should last over 500 hours. It’s clear to me that Mac Daddy tried to pad my bill and charge me for parts that I didn’t need. If I had to guess, I’d guess that they probably wouldn’t even install the new parts but would charge me for them anyway. These people should be ashamed!

Excellent customer service! We brought in an 8 month old Troy-​Bilt pressure washer that was under warranty and had an extended service contract through Lowe’s. We started by taking it to Lowe’s and received poor customer service. They wanted us to automatically agree to a $ 125 service fee for work not covered under warranty or service contract (Not following maintenance procedures) and it was going to take 2 weeks to get it back.
We opted out of the sketchy Lowe’s service, looked up the nearest authorized Troy-​Bilt service center and found Mac Daddy Sales and Service. We stopped in and they immediately began to troubleshoot and found the problem within 5 minutes. We were charged minimally for parts and they performed the work under factory warranty.
Excellent service!

I agree with the above reviewer. Had similar issues with them with our mower. Then they said the block had a crack in it. I took it in to replace the carb. Seals. It was leaking fuel not oil out the bottom. Then they said they would weld the crack by the oil plug to fix it. It wasn’t cracked when I took it in to them…

Remember, three stars stands for: «A-​OK.» What we experienced wasn’t okay…
We were and had been loyal customers, taking our lawn equipment there on numerous occasions. Well, a month ago the blower broke. We brought it in to see what was the mess. They tried cleaning it first, which we paid for, but unfortunately that didn’t fix it — nothing anyone could do about that.
Next step, replace the carburetor. Went back in to pay for them to buy the part and shipping — thought that was a little odd, since we had done business with them before. Two weeks later, I called to see how the repair was going since we were told it would be done, and we hadn’t heard. Well, apparently they didn’t order it. Somehow it was forgotten. Okay, they ordered it and said it would be in on a Monday. They gave us a broken blower to use in the meantime, thanks. Not.
That Monday came and went, no info. So, we gave till Wednesday, called them. Part came in earlier that day and now it wouldn’t be ready till later that week — again, thanks for the update. Not.
So, Friday is now here and it’s exactly one month from when we brought the blower in. Still no phone call. This time, we went there. Yes, it was done. And, after all of our phone calls and trips there, we were offered no compensation. I can’t imagine they made much profit after this month long ordeal.
Terrible, terrible customer service and finger pointing. We won’t be back. Go here instead:
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