Extended Stay America – Washington, D.C. – Landover

If I could, I’d give zero or negative stars on this review. Horrible experience. Booked the hotel for a week but couldn’t stay here for more than 2 days. Room is very unclean with too many stains on carpet and dirty smell. Shower knob broken. One out of two stoves didn’t work. Front desk reception is way too rude. Room key gets deactivated for no reason. Free breakfast has only a fruit and a muffin which is also on first come basis. No housekeeping even when requested for it. Just horrible!!!

Amenities listed but not offered.
Cut hand on jagged/​broken shower knob.
Pot smokers down my hall stank up the hallways.
No smoking in rooms but mine smelled like a full ashtray when I got there.
Won’t be coming back. Would not recommend to others.

Wow! I arrived here for my job relocation after a few suggestions. Upon walking in, I see a broken trolley and some less than savvy people walking around, including staff. I was given a room and upon entering, the room reminded me of a Motel 6. I went to use the restroom and I see not 1 but 2 roaches crawling around. The bedding had hairs and stains all over the 2 beds. I walk out of the room and go to the front desk and let the person at the front desk know. She offers me another room. I’m a little skeptical at this point but thought, maybe it was just a luck of the draw. Nope, the 2^nd room was even worse. It wreaked of smoke but yet it is a non-​smoking hotel. I didn’t even care to check out the beds. I go back to the front desk and at first was being told that there were no more rooms, but then she miraculously finds another room available. This room is a little bit better than the other 2 rooms but I’m now at a point where I’m looking for another hotel room to check into first thing in the morning as I’m in this busted hotel with my 5mo. old daughter who had a cold. I used the blankets I had brought for my daughter for her to sleep on as I was not putting my baby beneath that bedding. The best way to describe these rooms are: something out of a horror movie!
I received a phone call the next morning from the general manager, Tim and they were confused as to why I was in the room after housekeeping tried to enter the room. I let him know that we would be checking out by 11am due to the uncleanliness of the hotel rooms and explained the above to him. There were no real condolences or sympathy as to the lack of upkeep to the rooms or the fact that I was still having to pay for a night there but they refunded my money for the other 6 days I was supposed to stay. I wouldn’t wish this place on my worst enemy. The people that seems to be staying/​living at this location didn’t seem to care, which says a lot about their standards. The staff was of the same caliber as the guests of the hotel. I will not be going back nor would I refer anyone to this location.

Bed bugs. ’nuff said.
Their only recourse was offering other rooms. No refunds, no vouchers. Just other rooms with similar evidence of infestation.

I wouldn’t stay for more than 1 or 2 nights. It’s very old, poorly ventilated and smelly. Rooms smell like mold, mildewy, cat pee. Upon arrival to the room, there was hair in the tub. Obviously not cleaned. 4 or the 7 nights that Ive been here, there has been loud noises waking me up from 11:30 pm to 2:55am. Whatever you do, don’t stay here. I’m leaving as soon as I can. Lower prices not worth it.

My boyfriend and I stayed here for two nights just before Christmas last month. We had a great experience here. It was only $ 65 a night which is so much better than the hotel right across the parking lot. The front desk staff was friendly and the room was clean. We had absolutely no problems. They even called us a few days after we left to inform us that we had left something in our room. I was skeptical about them digging through our stuff which I’m sure happens everywhere but everything was there and accounted for. We’d definitely stay there again!

If you have standards and/​or do not want to wake up with a rash, please do not stay here. My mother and I recently booked a room here for the weekend of April 4^th. The hotel is small, smelly and dirty. The staff is not helpful at all due to the communication or lack there of with you. The room was dirty small and smelly. Once we check into our room and saw the condition of the room with went back down stairs and requested our money back and check out. But that was a hour an a half process due to the man at the front desk who claim he couldn’t help us and then he walked away in the middle of me talking. I could hear him in the back speaking to someone on the phone who later introduced her self as the manager @home with a non speaking English man at the desk who could not assist anyone if they needed help. That is what I call customer service. After going back and forth with the manager she then tells me. She would not be able to help me to the next day when she came in and then she would refund my money.
Over all it was the worst and I will never ever ever stay at any of there hotels again

I recently stayed at this location due to me relocating to the DC area. I stayed for two weeks and after the two weeks was glad to be leaving this place.
The staff was friendly and helpful, though I did only talk with the front desk staff, and at times they were hard to understand.
The room I stayed in was a non-​smoking studio suite with a queen size bed. It included everything I expected including a small kitchen. But it also included things that I didn’t expect. From the first day I was there, the room (a non-​smoking room) smelled of smoke. Many days I was there I found ants crawling around on the floor and another bug here or there. The first set of sheets that were on the bed had two large stains on them, one for each side of the bed. For some reason, when I got there, there were leaves on the floor beneath the window, which was closed. The window looked very old and dirty and didn’t really lock well. This probably wouldn’t have been to big of a problem except for the fact that my room was on ground level. The lighting fixtures were a little weak and didn’t do a very good job of lighting the room. The tv worked and had an okay lineup of channels, but it was pretty small and looked pretty old. I had a ps3 with me that I would’ve liked to have been able to use while I was there, but the tv did not have any sort of external inputs to make this happen.
After a couple of days I realized that my room didn’t smell as bad as long as I kept the door to the bathroom closed all the time. Seemed that the smoke smell was leaking into the room from the vent in the bathroom. When I checked in at the front desk, they told me that room service would come in and clean the room once a week on whichever day I specified. So I told them to have the cleaning crew come in on Thursdays, but that didn’t happen. They sort of just came in whenever they wanted to and didn’t follow the same schedule both weeks I was there.
Not everything about this place was all bad though. It was one of the cheaper Extended Stays in the DC area, and it is only about a half mile away from a metro station. I used the metro station pretty much every day that I was there and had no problem walking there despite feeling like the minority in the neighborhood. I used the kitchen area to cook some meals, and the room was mainly just my crash location at night. They also offer high speed wireless internet for about five bucks per stay, so for an additional five bucks I had internet for the two weeks I was there. Granted the connection is wireless and not really all that fast.
Overall, I would say this is an okay place to stay if you only need to be there short term. While the accommodations were a little less than desired, the price is one of the better ones in the area. Being close to the metro station was good, because I was going downtown to work everyday. There is also the Largo Town Center right next to the metro station that provides some stores and restaurants. I was glad to check out of the hotel when I did, because I knew I was going somewhere better, but if I needed to stay in that area again for an extended period of time, I would probably consider staying here again just because of the cheaper price.