Pizza Hut

I give this place one star because of their incompetence and rudeness. I ordered online and used a coupon code which went through, I called to see if they have received it. The worker didn’t try to help and gave the manager the phone, who answered by ending my order instead of asking if everything was okay. She stated that obviously the thing didn’t go through, very rude if you ask me. I canceled my order with them and will never be ordering from such an establishment with incompetent workers and ghetto management.

I don’t know what happened to this Pizza Hut!!! My husband ordered a pizza online and went to pick it up 45 minutes later and it still wasn’t ready! Apparently they have a whole new staff and some of the delivery drivers didn’t show up so they was behind on orders. I hope they get it together because my family loves Pizza Hut. just NOT this one!!!

I usually like to give it some time before posting a review but after two experiences this weekend (Aug 1^st & 2^nd) I had to share my thoughts to warn/​prepare others. On Saturday I attempted a delivery order only to find out the wait time would be 2.5 –3 hours since 3 out of 4 delivery drivers called out. So on Sunday I tried my luck with carry out. I should’ve known this time wouldn’t be any better when this store’s online ordering was down and I had to call twice before someone picked up. So I was quoted 20 minutes for my $ 10 dinner box come to find out it was still not ready upon my arrival 35 minutes later. So I had to wait 10 more minutes for it to be prepared and it was still wrong. So I say all that to say if you’re looking for a someone descent PH experience you will have to visit the Hyattsville store on Queens Chapel or any other local PH.

This Pizza Hut is the absolute worst Pizza Hut in the entire Northern Hemisphere. There is one team member by the name «Ben» who gives me problems every time I come here but it is the only one near me. If I could I would give it a negative 2 stars. My order will be so small and it will still not be ready when I get here, then when it is they do it wrong and blame it on me. I hate this place.
3 months later. This place is still trash.

The only reason I’m giving two stars is that the food wasn’t terrible. This time. It’s currently going on an hour for our carryout order which was quoted 15 minutes. We ordered on the way back from a busy day with our hungry, impatient, toddler and now we’re sitting in the parking lot waiting on a pizza that should have been ready 45 minutes ago.
To make matters worse, every time we call this pizza hut, their delivery wait time is always over an hour. We figured picking it up would make it faster. We were wrong.
This is the third try with this pizza hut. We’ll not be trying again.

There were quite a few issues with my experience, the culmination of which will result in my no longer patronizing this establishment. That’s correct, two strikes, and you’ll never see my business again.
Below is the feedback I have about the two experiences that led to my sentiment. Take it or leave it (although I suspect firmly based on recent past that you’ll opt for the latter)…
First experience:
After seeing a commercial for some new items you were selling (crust flavors, etc.), I decided to take a chance again on Pizza Hut. I’d given up on your company a while back due to the quality of the food, but thought I’d give it another shot. My mistake.
After ordering two pizzas, each with speciality crust flavors, neither pizza arrived with a custom crust, and I was never called and alerted to the fact that the item was not available. The 2 liter soda was forgotten and arrived again 20 – 30 minutes after our food was delivered.
I chalked that one up to a mistake… Mistakes happen occasionally, I’m a generally understanding person.
Experience Two:
This evening. I order a bacon stuffed crust from the website, along with a soda and boneless wings. After being quoted 1:10 minutes (which I was willing to accept, but frankly think is crazy on a Thursday at 7pm), I was called 40 minutes later to be told the following:
a.) they no longer serve bacon stuffed crust pizza
b.) I was going to be given a regular stuffed crust pizza, no modification to the special I was receiving was possible (1-​topping bacon stuffed crust turned into 1-​topping stuffed crust. I would have liked to change my order if the order I made was not available)
c.) There was nothing that they could do to change things, because I’d already ordered and been charged on my card.
Keeping in mind that I’d have been happy to cancel my order, refund that charge on my card, and reorder what I wanted, I was more than upset by being told that I basically «get what I get» not that I «get what I want and am willing to pay for» or «get what I ordered».
My order, in sum, took 1:40 to arrive at my house.
As a long time Domino’s customer (again, I was giving you a chance, and you failed), removing coupons, or items that are no longer valid or available from the website is the responsibility of the management of the store, which I’ve unequivocally lost faith in at this point.
Let this be an example of a time that letting things slide, or working with an absence of focus on customer service has cost you business. Best of luck, hopefully the commercials for your gimmicky items, which your supply chain and staff/​management fail to be able to produce or keep stocked, afford you the ability to stay afloat for another little while. It’s a tough market out there.

Ordered pizza for pick up and when I got their they had made the wrong pizza and the receipt said white sauce and I got red sauce had to wait another 20min for my original order!!! Won’t be ordering over the phone anymore!!!

Well it actually sucked. If and only if you care for rude, unprofessional behavior along with a «few people standing around» and scratching their heads. I mean digging for gold, silver or something. Then after you stand at the counter and they finally look at and then acknowledge you. Really I’m wasting your time, with my money. Really noticed the telephone was RINGING For A Really Long Time! Finally order and 23 minutes later I get my large pizza, drive back to work and it is not what I ordered.(MY FAULT, RUSHING BACK.). So sad to say that this is not the Exception, it is «Standard Service (Lack Of) at this Pizza Hut location. I will never spend my hard earned money or patronize this store!

I used to visit this Pizza Hut as a kid with my family in the early 90’s. Back then they offered a real dining experience with porcelain plates and clean cloth covered tables. Now, not so much. I ordered a pie from here two days ago. The dough tasted very, very stale. Not fresh at all. The veggies and meat were fine. The sauce was also what I have come to expect. But again, the dough ruined the pizza for me. The service is also awful. I ordered online and called in for a delivery estimate. The girl I spoke to was completely unprofessional, and kept me on hold for ten minutes because she said she could not find my order. I placed the order on Pizza Hut’s website.

Not answering phones? I’ll take my business elsewhere… thank you.

This PH location has been here since the 80’s, very popular location. I’ve been here several times, the food is ok to great. My issue with this location took place a year ago, so that being said the manager I dealt with may or may not be there. I ordered a pizza and 20 wings, I only had one request to make 10 wings spicy bbq and 10 wings another flavor. The manager told me that since their was no way to ring up or enter the order in half and half I could not order them as the way I specified. At first I thought she didn’t understand what I was asking so I repeated it again, but she gave me the same response. I was stuck on how stupid her response was I canceled my order and left the store.

This place is horrible, placed an order online, at 8:15pm and it said my food would arrive at 9:45 pm… Really!!! 1 hr and a half for delivery!!! Ridiculous!!! So i call they store and tell her i will pick up instead, she starts to laugh and says ok it will be ready in 20 min, so i get there at 8:45pm (30 mins later) and my pizza was just being put in the oven! Are you serious!!! So they tell me to wait! I didnt get my food till 9:00, and when i get it the wings, bread sticks, cinnastix were cold and nasty! And they didnt even give me thae damn blue cheese! So we had to eat nasty food! Never again will i order fron them, sticking to Dominos like i should! (the only reason i gave it a star was because it wont let me post without rating it!!!)

The pizza is good, But recently when i’ve called the drivers take 3 hours to come. they run out of dinner boxes and they don’t call to tell you whats going on you have to call them. overall service sucks. they need new employers and drivers.

Tried to order via phone and the girl said she wasn’t the store that actually it was so it took a lot longer and then my order wasn’t right and I would have to wait an additional 10 minutes. I was not happy.

I had an order or two that was messed up so check your food before you leave but overall they are quick and have good customer service.