ADT Security Services, Inc.

Safe haven Adt cares immensely about their customers. They often make return trips to homes and families to ensure their well being and the sense of safety that Adt provides.
Some reps like to keep it light and may make sarcastic but funny, piquant remarks to babysitters who show bias toward local South Asian American Indian communes. These babysitters, not quite getting sarcasm it seems, miss their own prejudice and misinterpret a quick quip and project their own discrimination onto others.
When one has a yogi who specializes in pre-​natal yoga as a wife — one really gets to understand the many peaceful aspects of South Asian American Indian culture so never was a man present in Cherry Hill who had any words with a safe haven rep or threatened a rep or demonstrated his own violent temperament by encouraging others to do the same.
Also, some reps don’t like to bother people while those people are in the midst of a job such as washing their car; but, unfortunately, since so many residents aren’t home when we arrive, we still do our best to accommodate a potential customer by getting directly to the point — trying not keep the interruption at a minimum. This directness, however, seems to get lost on younger people who misinterpret such gestures as some sort of short handed shoddy attempt at sales.
Instead of giving the benefit of the doubt and try to discern intentions — they seem to lose their own common sense judgement and leap to confirmation bias.
Nothing could be further from the truth as one solid sit-​down with a safe haven Adt rep would clearly demonstrate.
Don’t believe me — try it…

If i could give them zero stars I would. Avoid this company if you are seeking true proteciton. We have been without service for four days and their technician shows up and said he rang the bell never called or texted us … When i called their services people they said they would reschedule for the next day. We cancelled a trip to be here and they make no effort.

The worst business practices I’ve ever seen. Shameful. Borderline fraud.
I had an ADT system in VA. The equipment was already in the house, so I activated it. Why not, right? After about a year, we were relocating to NJ. I called to find out what I had to do. They explained that I could leave the equipment and have the new owners take over so I wouldn’t be responsible for the early termination fee (ETF) or get a new system in my new home. Fast forward to the new home. I call ADT and find that the new owners of the VA home had, indeed, activated the old system. ETF waived. But, I said, why not — a free install (they offered) at the new house sounds like a great idea. The new installer comes out and quotes is for $ 5000+!!! But haggles it down significantly… then, I get a bill from a company from CA, Blue Light Security for $ 2000+! Turns out ADT didn’t run the show in VA. I was in contract with Blue Light Security!!! Everything in my house said ADT. The numbers I called were ADT. But Blue Light Security was the «authorized dealer». After HOURS of investigation, it turns out «a mistake» was made in the billing department– I didn’t owe the $ 2000 because the new owners had taken over. But now I realized, ADT wasn’t who I was working with at the new house… even though that’s who I’m paying and that’s what my security system says. It turns out it’s this half-​witted company called Defender. I call them up to voice my dissatisfaction and feelings of deception– the phone operator had the nerve to mock me.
If someone offers you a security system — don’t do it. The contracts are far more expensive that doing it yourself– fraudulent business practices and the worst customer service I’ve ever experienced!
Garbage. I can’t believe a company like this exists in this day in age.

We just moved into a house where the owner abandoned an ADT security system. We’ve happily been with Frontpoint security for 3 years and had no intention of switching services, so we installed our own system and disabled the old one right after we moved in. At best the ADT presence in our home should have been a non factor. However, it turned out to be nothing short of a nuisance.
Aside from the defunct system constantly beeping and sending random alerts to the control panels and non stop offers in the mail, we’ve had ADT reps stop by at our front door 5 separate times (in a month!) to see if we were interested in activating the system and signing up with them. I can understand 1 time, even 2. But 5? What part of «no, not interested» doesn’t make sense?
If that wasn’t bad enough, after 5 no’s they looked up our real estate agent and had him convey, for a 6^th time, that they REALLY wanted us to sign up and had great offers to tell us about.
It never ends with these people.
So, for those at ADT who think persistant solicitation ‘pays off’ let me say this: your perpetual invasion of my family’s privacy and refusal to accept a simple no has:
a) shown me what tools you really are;
b) solidified the notion that I will never use your services;
c) prompted me to write this review.
Oh yeah, I should mention, their allegedly great deals are not so great at all. They promise $ 800 worth of free equipment. But take it from me, you can get the very same equipment online for a fraction of the cost and you can have it monitored by a far more reputable company than ADT. Frontpoint for example, or countless others.

Yet another wasted 45 minutes with the worst and most expensive– regardless of what they promise. And oh by the way forget the 100.00 gift card. Its impossible to get