Firestone Complete Auto Care

I am really disappointed with this location. I usually go to the Feasterville location and this location does not compare at all. The building is old and dated and the waiting area is disgusting! The couch they have for you to sit on is covered in stains, I didn’t even want to sit on it.
I stopped in to ask a question about having my breaks checked. I was told it will cost 19.99. I got a weird feeling after they said that because the staff members gave each other a look and it seemed as though they were making the price up. I searched their website and break checks are actually free. They are trying to rip me off. I do not feel like I can trust any recommendations they may have for my car. I am highly disappointed and would never return to this location again

I am very happy with the service at this Firestone location. We have six cars in our house, and have signed each one up for the Lifetime Alignment package, which costs around $ 180 per car. They have never tried to force a sale down my throat, and have honored the lifetime alignment every single time. We have had tires installed here too. Great service & honesty is what keeps me coming back.

This center has become the worst, everytime I go for state inspection I will be notified about some major problem and they will not pass the inspection unless you get it fixed, which will be at least $ 1000. Even after «the problem» gets fixed you will still feel as if nothing is done. Please don’t go to this service center or else you will drive a lemon for sure… I will never ever bring my car here again…

I am SUPER happy with this place! I brought my car here a few months ago for state inspection, and it was done in the time quoted, and their price was the best I found of the handful of places I called. Amber at the front desk was very nice and personable.
Fast forward to today, my car has been having problems starting once or twice in the past two weeks, so when it happened again, I brought it back to Firestone. I didn’t make an appointment, but they still quoted me an hour to check it. Within an hour, Amber called me and told me she had good news: I just had a loose battery connection, so all they had to do was tighten it! I was THRILLED since I was imagining a faulty starter or battery replacement issue, that would be costly.
When I went to pick up my car, it was even better. I reached to grab my wallet to pay, and Amber just said «no, don’t worry about it, there’s no charge for just tightening the connection.» I was floored. I actually said «i love you guys» and wanted to hug her!
Just like the review before me said, they had plenty of opportunity to charge me an arm and a leg, and look what they did instead. Simple amazing. It just goes to show, they must be doing well based purely on their great customer service and their honest work ethic! I will absolutely be a client for life! THANK YOU!

These guys were amazing. They were very friendly and professional. They had my car done before I could walk to the mall, buy some gifts and back. Really great experience!

Holy crap, this place is fantastic!
so, earlier in the week Mario Andretti, otherwise known as My Wife, slammed into a pothole and bent the rim on one of her tires. She took it to Firestone and they banged it out and didn’t charge her. This was so unexpected that I decided I had to bring my car in to get the tires checked. I haven’t had new tires in awhile and one of them has had a slow leak for the past several months. I asked them to replace that tire and to look over the others just in case.
They actually were able to FIX my tire with the slow leak and said that the rest of my tires were good to go.
So, I gave them the opportunity to ring my bell for hundred of dollars and I walked out with a 20 dollar charge,
Go to this place!

Firestone Langhorne has a labor rate of $ 104 per hour and worse service quality than Pep Boys. They will waste your time checking stuff you didn’t ask for filling your air pressure and washer fluid and offering expensive repairs you didn’t ask for when all you ask for is an inspection nothing else. It matters not to them that you tell them the clock is ticking and you are using vacation hours from work to get your car inspected ASAP to avoid parking tickets. Classy.

Not sure why the other reviews are negative. The auto repair business is definitely a business that is complicated. As in any business there’s always a black eye given some past experience or someone was ripped off. I would know as I worked for New Jersey consumer affairs doing a sting operation of fully functioning vehicles and bring them to garages to see what they say was wrong. I have been coming to Firestone for over 10 years never had a problem. They’ve always been quick efficient and accommodating. Pricing is always fair and the front desk will spend as much time as they need consulting you on their expert advice working within your budget. Pricing is always fair not like a lot of the dealers who ripped you off on the same product. A Nice perk is to sign up for the Firestone card for automatic free rotation as well as complete 10 point check, fluid top off, and the many coupons you receive. Hats off to the team that includes Jeremy, manager Steve, Mike and all the technicians. This is been a harsh winter and a are doing the best they can to keep you safe on the roads. If you don’t like it go to your dealer and spend the day there waiting, overpay for marked up products. Just don’t blast these guys when you driving with your beater your battery is corroded. Unfortunately it’s the uneducated individual. Who waits until the last moment for a harsh winter and complains when things break because they never kept up on their own vehicle.

Beware, they will try to rip you off! I brought in my car for a service check. Firestone stated my front light was broken and needed to be replaced. Once I got the car back, I noticed they didn’t fix the light but charged me with parts and labor. Brought this to their attention and they said I need a new fog lamp or I won’t pass inspection. Why would they first tell me that I needed a new bulb and now say that I was supposed to get a new fog lamp? If I pay $ 200, they will ‘deduct’ from what they had charged me earlier. Ridiculous. I’ll take my business elsewhere.