LabCorp

I needed to schedule a set of routine lab testing for updating my medications. My current insurance allowed Lab Corp to do these tests for my doctor. Because — like so many other working women — I needed to make sure it would be the quickest appointment available. When I learned they offered an online appointments –they stated the wait time was greatly reduced if one did this-​I scheduled, printed all documents and arrived exactly 5 minutes early on the day of the appointment. Waiting room full; it appeared most people had been there for a long time so I assumed they were all walkins. Went to the reception desk immediately to sign in; had a seat and began to fill out the new patient info sheet on the clipboard. Once she completed a task with another patient, I offered my completed paperwork along with the documents required as well as my ID, Insurance card and Credit card. She did not make eye contact with me but said she would «call me» for that. Left me wondering when she would have my info entered into the computer when they were ready when she didnt ask for it then. Sat down, waited, waited and still waited. Others went in before me and several others who walked in were called first. Still, I was patient.
During this time I witnessed the most unprofessional crew of healthcare employees EVER. They were yelling back and forth between the front and back of the office; were unfriendly with most patients at the desk (unnecessarily), distracted, unorganized, loud and didnt make any efforts to conceal their dissatisfaction with co-​workers, computer issues, time off or work load. They violated HIPPA rules when yelling out for the next patient to come into the back through a closed door. The receptionist never stood up to greet or speak with any patient and no one came out to greet the patient and most didnt know they were just expected to go in when their name was yelled out –they went to the desk and were told to «just go in» the door. Finally, after waiting for my scheduled appointment for ONE HOUR I walked up to the desk, staying calm and asked Please tell me how much longer will my wait be? Told me — well, (flipping through the signin sheet) it looks like we still have 4, 5 maybe 6 ahead of YOU… I responded, I have a scheduled appointment and dont understand why. She looked crooked at me and said OH you DO? my answer was, yes, it was 55 minutes ago. Her answer was ok guessed we missed that one. See we look for a time on the sheet… yadda yadda excuses… just looked at her and remarked. sure. ok. right. then she said they would call me soon. not sooner than 10 minutes later they screamed my name. Walked in through the door. Lab tech told me to go to door 2 and sit down. Just like that! She came in and made small chat before taking my blood. She had both arms tattooed (NOT that it alone was a problem for me) where even her gloves didnt cover…5 seconds afterward I was outta there-​never to go back! awful, just awful for a professional healthcare facility…

Horrible experience. Skip to the last 4 sentences of this review if you want the abridged version of why this place sucks.
I had to come here for a drug screening for my current job. I was pre-​registered by my employer and I took the time to visit the website to schedule an appointment in order to avoid having to walk in and deal with unknown wait times during the work day. No matter. My 10:30 appointment turned into 11:15 without a word of explanation. I happened to pick up a form that mentioned Drug Test Registration in the heading, that was lying off to the side on the front desk and the lady working there said, ‘oh yeah, you need to fill that out’. This would not have even been mentioned if I wasn’t proactive. Finally, my name is called and I’m polite because that’s how I roll– although I’m definitely annoyed at this point as I had to move back an 11:30 work appointment since I was 20 minutes away and it was 11:15. The lady then apologizes for the wait and tells me to come back and wait by the water cooler. I’m waiting about 5 minutes, when a guy in a white coat who issues the actual ‘test’ comes out of the room I’m waiting in front of and says ‘excuse me sir can I help you’ in a tone that said ‘what are you doing there’. So I cheerfully said, waiting for my drug test. He stated ‘please wait in the waiting room sir’ like I had wandered back there. I was like sorry, I was told to wait here. He reiterated, please wait in the waiting room. So I did. 10 more minutes expired, when I hear the same guy say to the lady at the front desk, please send back the guy waiting for the drug screening. At this point, I walk back and nobody is there to greet me. There’s a few rooms with doors open so I literally have to peek in rooms until I find the aforementioned guy who was sending me back. He is in there with a ‘patient’ and he instructs me to wait in room 1. Again, roughly 10 min pass by at which point another woman (not the original one at the front desk) comes in and I ask her what the hold up is. She apologizes and says that she would give the test to me, but she’s a student and she can’t. She then walks up front and presumably lets the woman at the front desk know that I’m annoyed. The woman at the front desk comes back, apologizes, and issues the drug test which takes approximately 3 minutes to complete. I leave the lab at 11:46. Cliff notes version: I had to take a piss in a cup for a drug test. The appointment was pre-​scheduled for 10:30 on the website. I showed up at 10:25. They didn’t get me out of there until 11:46.