Platos Closet

Granted it was my fault… But, I accidentally brought the wrong pair of pants to sell. Noticed today when I wanted to wear them. So I went back, found them, and brought the pair that I wanted to originally sell. They WOULD NOT do a simple trade for me. Said I had to buy them back for $ 15 and then sell my pair that I originally wanted to sell for $ 4.50. I’m most sure they would be sold for the same exact amount, both H&M pants, same color. The woman said its already in their inventory. Okay, so take the ones I don’t want and put the price tag from the ones I do want on them. Simple trade. Inventory the same. Doesn’t seem to hard to me. NEVER GOING THERE AGAIN.

Reading these reviews felt compelled to add 1 about our experience. Came here today for the first time with my teen daughter to grab a last minute dress for a party. We found a few & since they were only $ 8 each we grabbed 2 & headed out. It was crowded & we didn’t have the time to wait for a dressing room. While we were in line I grabbed a new pair of earrings for myself. I browsed the t-​shirts on the rack near me. My daughter & I agreed we had seen enough of a nice selection that we want to come back & shop when we have more time.
Everyone who worked there seemed very friendly & helpful. We loved the dresses my daughter bought.
The store seemed organized & we were able to run thru the dress section in my daughter’s size to pick what we needed quickly.
Big downfall — the 1 dress my daughter purchased was loaded with pet hair! I mean when we held it up you could see hair hanging off everywhere. Luckily we have a great lint roller. Odd they would accept an item in such condition especially considering a huge problem everyone has with the place is how picky they are.
Other than that the clothes I did look at seemed to be in decent condition & didn’t look worn. I consider our purchases today a score & we’ll be checking it out again.

Despite all the bad reviews I actually liked this place. It was clean and easy to find items. I did sell some jewelry which was worth a lot more than they gave me. But it was my choice to sell it. I wasn’t exactly expecting top dollar so as long as you don’t come in with expectations about how much they’ll give you it’s actually a really nice place to shop.

Rudest people I have ever encountered. No manners. I will never go back to this location.

Decent

We went in to sell some of my husbands old american eagle, aero, and old navy clothes. All of which were in great shape, some with tags still on them or never worn. They didn’t take a thing we had and told us that they were out of style or their inventory was full. So we walked around and they had tshirts that were souvenir style with dates like 2000 on them. I’m not sure how they take some generic over worn shirt but not our nice clothes. Plus we went to the mall after and some of the shirts we had from Aero that had the same colors in store, yet they were «outdated». The staff isn’t super friendly either. The girl was cold and treated us like we weren’t good enough to be there. I question whether she even went through our stuff.

This place is a complete train wreck. I walked in and was immediately glared at by the horrifyingly dressed «cashier,» who actually looked like she was wearing a trash bag. Fine, to each their own… I walked up to the counter, and she didn’t even look at me… she simply muttered «are you selling or what?» I don’t expect grade A customer service from a dump like this, but at least a hi would have been nice. What a miserable human being.
I brought a massive bag of clothing– Forever 21, Aerie, h&m, American eagle, etc. I also brought men’s clothing in the same brands… and they didn’t buy a single thing. It was all in perfect condition– I’m just in a small apartment and needed to downsize. I brought everything, neatly folded, in a shopping bag– when I got the bag back, they had just shoved the stuff in there.
The Plato’s closet in willow grove is 100% nicer, and the employees actually treat you like a human being. I would NEVER go back to this location again. Maybe if I brought some trash bag dresses and Justin Bieber tee shirts I would have had more luck ;)

Bad, bad customer service. I had a discount $ 25 off of $ 50 to use in Sept. Granted I spent about $ 80 to get that discount. When I was purchasing and additional $ 110 worth of clothes I realized that I had two 20% off cards that I kept forgetting to use. (Now to qualify for the $ 20% off you have to spend $ 100)
I asked the girl at the register if I can ring up my order separately (my daughter was there and she was going to pay for the second order and use my 20% off card. The girl would not let me even though my daughter was a separate customer. I was very frustrated given the amount of money I have spent in that store.
I have noticed their selection is getting much worse too,
I have heard stories about what a nightmare it is to sell clothes to them. I think people just stopped and that is why there is not much to offer.
Bottom line… go to salvation army or goodwill.

If I could give them zero stars, I would. First off, I brought my clothes in on hangers and the girl behind the counter huffed and said I should have removed the hangers and brought the clothes in a garbage bag! Then, as I proceed to help her remove every hanger from the two very full armfuls of clothes and without so much as a glance, she quickly decides she won’t be taking anything. This place reeks of cigarette smoke and the employees are horrible and rude.
Meanwhile, most of the brands I brought in were displayed throughout the store. Don’t waste your time!

As a new fan of Plato’s, I’ll say this place probably isn’t the first one I’d go to if I wanted to shop/​sell. Even though the store is full of clothing, there just isn’t anything that interests me.
One thing I will say is that they have a great promotion going on, but you would only know if you happened to go into the fitting room and see the flyer. Right now, all their dresses are buy one, get one free until the end of March! (I scored a VS, Free People, and 2 other dresses for $ 20!)
The people that work there seem to be nice enough, not overly polite but tolerable. I give them a 3 for service and selection; they earn an extra star for being the only location with the bogo deal!

Being that I had no plans on Labor Day morning, I decided to clean out my closet and take my goodies to Plato’s Closet. This was my first experience. I carried my four bags to the door and waited for them to open. (I arrived 2 minutes early and they opened at 10AM on the dot.)
The girl who unlocked the door saw that I had four heavy bags but did not bother to help. Instead she just walked by into the store while I tried to juggle my belongings. I bring my bags to the counter and the girl said she was doing me a favor. Apparently they normally accept 1 shopping bag but since I was the first and had nothing to do, she’d rummage through them all. Wonderful.
I fill out a slip and she tells me she’ll be ready in 30 minutes and to look around the store and she’ll tell me when it’s ready. 35 slow minutes later, I walk over to the counter and she said she’s already been finished. (Thanks for notifying me). The selected goods go in a huge plastic crate. 3 skirts and 2 bags totaling at $ 15.75. My other 4 bags of clothes weren’t in the style they were looking for… hmmm…French silks and laces versus Abercrombie polos… moving on…
I collect my goods and noticed one of the recyclable bags I brought in was missing. The girl had threw it out. At least ask before you decide to throw someone’s bag out? I tell the girl I’m missing my bag. She asks the original girl who had gone through my bags and she tells her to hold on. She asks me two minutes later in the snottiest tone– «Can I help you with someone?» «Yes, I am still waiting for my bag.» Ughhh seriously. Who are these people and where do they come from?
I would not come back here again. Entire floor of staff is rude. As someone who works in the fashion industry, it makes me laugh to hear someone say something is not in style. I look around the store and everything looks outdated. Not worth my time and effort.

Worst customer service. Staff is very ignorant which makes the store not worth even going too. Every time I went there they walk in your way and get in your way to put clothes on the racks. Why they cant do that when they are slow or go to another area of the store where no one is shopping, I have no clue. I think they just go out of their way to be rude. The clothes are awesome but they need to organize the clothes better, especially the shirts to make it easier for people to shop. They also need more dressing rooms! The store is very small and everyone crams together to wait in line for the next dressing room. If they had friendly staff and made finding clothes easier in your size, it would be a great place because the prices are awesome! Did not meet one nice person that works there. FYI to hiring manager, fire your staff and maybe your store would do a better business! Pretty bad that such a great store could suck so bad from their employees.

My experience at this location gets worse and worse each time. The first time I went here their staff was pleasant, they were fair on the clothes that they bought/​the amount of cash that they gave back, and they did it in a reasonable amount of time. Ever since then, their customer service, fairness of buy-​backs, and turnaround time has declined more and more with each visit and is now pretty dreadful.
Their current staff is (for the most part) quite rude and give off the impression that they can’t be bothered with anything. I don’t think you’ll find me back here any time soon, if at all.

I would NOT recommend this place to anyone. I would give it zero stars if that was possible on here.
I will start with the only good thing: Ok if you are just shopping and don’t mind used clothes, you might be able to find some deals. Most of the shirts are $ 6 so you are getting a deal there.
If you are going to «sell» [it should be called donating] your clothes and don’t really need the extra $ 5 you are better off donating. There is a used clothing donation box in the same shopping center so you are better off putting your clothes in there.
The staff is not rude persay, but definitley gives you the stare down and will buy your clothes based on what type of person you are. The rules are ridiculous. They said they will only take your clothes if they are in a shopping bag. For what reason is this? It makes no sense. I went in there with my clothes and the lady told me that she had a few people ahead of me so it would be a few moments. I had already browsed the store and she didn’t even start anybody’s bags so I asked if I could come back. She told me I could come back in about 4 hours. If she had told me this originally I wouldn’t have even wasted my time hanging around in the store! 4 hours later I came back and my clothes were still not done. Then they mysteriously lost my bag of clothes, but I saw it sitting on the floor behind the counter. Finally a boy around 16 years old does my bag. The first girl comes over and actually tries on one of the shirts I had brought in to sell! All of my clothes were recent and new as I am into fashion and keep up with the trends. They bought 6 shirts for a measly $ 7.25 and didn’t take the rest because, according to a 16 year old boy, «they are not in style.» I am so glad that a 16 year old boy who probably has never shopped anywhere but Hollister in his life knows more about style than me! (please catch the sarcasm). If I come back it will be maybe to shop, but as far as getting rid of clothes I will sell on ebay or just donate.