Mars2Cars Mobile Auto Repair Service

Was on my way to work & my truck cut out on me. I needed someone to come to where I was. Mars2Cars came out fixed the problem & had me back at work the next day.

If I could give this business negative 10 stars I would but since 1 is the lowest I’ll settle for 1. Before I write my review I’d like to say that this was our 2^nd time we used this service, which the 1^st visit we were satisfied with but the 2^nd not so much & my admission that during our 1^st visit, which he only came out to change a tire, when he made the statement, «I usually wouldn’t come out for a small job that I really wouldn’t make any money on but since it was slow today, I decided to come» I should have known that something wasn’t right with this company.
So on Friday June 19, 2015(included the date so you understand that this was a recent experience) I called them to come and check my car out because my air conditioner wasn’t working. I believe his name is Earl (he said he is the owner of the company) came out to look at my car. After checking my car he said it was my compressor that needed to be replaced, which I already knew because I had it looked at prior to calling him. So I agreed to the $ 185 fee to change the compressor. After changing my compressor, he told me that their was actually a short in my car that wasn’t allowing the air to flow because when he put the wires directly to the battery the air came out. He went on to tell me how the 1^st person who looked at my car was unprofessional because he didn’t use the proper tools to diagnose the problem and it would have definitely cost me more that $ 75 for the guy to fix. Fine. So he says well I can come back to fix the short for you for $ 135 on Wednesday. He said he couldn’t do it that night because it was getting late. I said ok. So we set up an appointment for 10:00am on Wednesday the 24^th. I called him Wednesday morning around 8:15am to confirm his arrival time. He responded by text at 10:15 to tell me that he had a court date he had forgotten and that he would be coming as soon as he was finished in court. After 3 hours (1:15) I called him again, now I get the company answering service, to see what time he would arrive. The lady took all my info and said that someone would get back to me in 20 minutes or less. No response.
Fast forward to 4:30pm I call him again, he finally answers and says «I’m sorry the day got away from me but I will come out tomorrow to get it done for you”(in case you are wondering, no not at anytime during the day did he call or text me again to let me know he wouldn’t be able to make it). I said ok, I have something to do in the morning but I will definitely be home by 1:00, Is that going to work for you. He replied: «Yes I’ll see you at 1:30». I arrived home at 12:45 and called him once again to confirm his arrival time. I got his answering service, I again told the lady my name and the reason I was calling and I’d like to make sure that he will be out to fix my car at 1:30. Again, I was told that she was sending the info to the tech and somebody would respond within 20 minutes or less. I said ok. Again, no response. So after giving him the benefit of the doubt, I know we get busy and problems can occur that are out of our control, maybe he is just running late (doesn’t excuse the fact he didn’t call me. I do have an appointment). I waited. 3:30pm, I CALL HIM, AGAIN. Now he answers, I said hello this is Ms. Hill and I am calling to see what time you will be here to fix my car. Oh well, I’m not going to be able to make it today I got some calls that I need to go on so maybe I can come out on Friday. I HUNG UP ON HIM.
I can not believe how this whole situation was treated. His level of unprofessionalism: EXPERT. I can’t believe he would treat a return customer in this way or any customer for that matter. After confirming appointments with me, you tell me you can’t come because you have other calls to go on. If I’m not mistaken, in business, every dollar counts. Well in his case, I guess not. Needless to say I will NEVER use his service again and if you are thinking of using it, please reconsider. Well, I don’t know if your job is big enough and he can make money off you, he will probably show up. And they wonder why people don’t support black businesses.

My car stop working in the middle of the road one day… So being as though I didn’t know what was wrong with it and didn’t have a regular mechanic I went I decided to tow it home and find someone to check it. I seen Mars 2 cars on Unilocal and decided to give it a try. When I first called the guy that answered took my info down and said he would pass it on to the manager and he would give me a call within an hours time. After an hour and a half goes by I call back and a lady picks up this time. Coming to find out he didn’t pass my info on to anyone. So she finally hands me over to the manager and he said some will be out within the next hour because the tech was finishing up another call. The man did not show up until about 2 – 3 hours. Even with that I was still patient and let that go. When he finally gets to my car it started with no manipulation… He told me he didn’t know what it could be. So I told him I know I’m not crazy I had more than a quarter tank of gas for my car to stop for no reason In the middle of the road. He said well I can’t fix what’s not broken, but if it does happen again this fee does cover us coming back out. So with that I felt reassured. The very next day after church it stopped in the middle of the road again and I called them back. He said it would be about an hour before he could make it so sitting in a very unsafe location in my car, one hour turns into two. And he was still nowhere to be found. So I finally tried to start the car again and it worked so I drove it home and parked it. At this time it was 3 hours later and he hadn’t even called to check or give me a heads up on his arrival time. When he does finally call, I made the mistake of telling him I got the car to start and moved it to a safe location. The man said well OK I can be out there first thing in the morning… CAN YOU BELIEVE THAT! so by this time I was over him and this fake-​me-​out company. I just said OK and left it at that. I made other plans of course but I just wanted to see if he would come I the morning as promised… NO HE DID Not. He finally decides to call me the next day at 2:33pm at that time my car was getting fixed by an actual professional. I would never I mean NEVER recommend this company. They have no respect for people time and money. And a soon as I can remember or find my receipt to state the man’s name that I did business with I will.

Some drivers are extremely reckless. I was driving my young children to school and witnessed a driver pass several cars in the no passing zone and even on the shoulder of the road. This was during the morning with school buses and heavier than usual traffic. I called to express concern to management and they put the belligerent confrontational road rager on the phone with me to verbally terrorize me for reporting his recklessness. There is an extreme lack of professionalism and safety in this organization. I would NEVER do business with them. I reported this to the Sheriffs office and they will be on the look out for these company cars endangering our community.

I woke up on the coldest morning of the year so far to find that my car wouldn’t turn over. GASP!!! I tried to laugh it off, rubbed my hands together briskly then re-​pushed the ignition button… sputter, sputter, konk. I counted to 10 (because I was sure my car would give a shit if I was getting mad and had to calm down) and tried one last time. Nothing. Great; GREAT! Well, one thing was sure, I was NOT taking the bus/​train – I wasn’t in the mood or the right frame of mind (I like to tell myself regarding my laziness). I stormed back in the house and sulked for about an hour. How was I gonna get my car to a shop? And what shop should I trust? Towing was gonna cost a mint; and calling my insurance company is never a good idea – I might as well just beg them to raise my rates for no reason. No. I’d take care of this myself.
Suddenly I remembered my grandfather getting his Caddy fixed using Mars2Cars… they actually came to him and repaired the starter right there is front of his home. Done. I called and made an appointment for the same day. A dude came out (does it matter that he was cute as hell? no… but it doesn’t hurt) and checked me – I mean, my car – out thoroughly before saying… are you ready for this? I think it’s just your battery. WHAT!!! Can’t be! I had a friend try to give me a jump; it didn’t take. Plus all the lights come and stay on! Are you sure it’s not the starter or alternator?
«I mean, if you’d like to PAY for a new starter or alternator, I can oblige. But I’m pretty sure it’s just the battery. I can install a new one if you’d like.»
Today, we’re married with two kids. No. NO! *slapping my face* What really happened is he ordered/​replaced my battery, calmed me down when my driver’s side window wouldn’t roll up right away («Give it about 30 – 60 minutes. Sometimes after you replace the battery your other electronics start to act weird…»), charged me around $ 250 for the initial estimate, the purchase of the new battery for my Inifiniti G37, and the delivery/​installation, shook my hand and walked outta my life… until the next time my baby doesn’t act right. Cuz, OH, I will be calling him – I mean, Mars2Cars, again.