Firestone Complete Auto Care

I had two visits at the Firestone location on Torrance in Lansing, Il. My first appointment was somehow not documented in the system and I was turned away because this location was booked. My second appointment was made in desperation because I was over due, and this was the only location with the availability I needed. The associate did not greet me but asked me «why don’t I go to my dealership for my oil change?» I asked him «why are you asking me this question when I am here for an oil change?» He stated that he was concerned about my warranty which was none of his business. Afterwards, I still checked in hoping to get my oil change at the appointment time. It was not until an hour later after my appointment time that my car was seen. I will not do business here again. I vow not to wait too late for an oil change again. Firestone in Lansing, IL was very unprofessional and unorganized. Avoid at all cost!

More than 2 hours waiting and my car has not even been started. I can’t believe this.

Firestone really came through for me in an urgent situation. While traveling on a long trip across the Midwest, several dashboard lights began flashing randomly, and after a while, it became clear that my alternator was dying. I spent the night near Lansing and Firestone opened earlier than any other shop, so I went there at opening in the morning. Firestone checked my car and ordered the part immediately, and in a couple hours, all was well and we were on our way.
The staff were friendly and updated me throughout their work. I’m thankful to have had such great service and assistance when I was in trouble on the road.

I had four tires installed at the lansing location. When they called to let us know the vehicle was ready, we were told that my wheel lock broke off and they put on a regular lug nut. When we came to pick it up, the guy just gave us the wheel lock and key which were both damaged and proceeded to ring us up as if nothing had happened. I asked what their remedy was going to be to fix the problem they had created. I was offered an oil change. I didn’t want an oil change. They broke a part off my car so I wanted either the part replaced or the monetary value. He kept asking what I wanted so finally the manager told him to take something off the bill. They should have offered that in the first place instead of me having to bring up the situation.
Now fast forward a few days… We are trying to take the wheels off to change the brakes and they are impossible to take off. It’s Sunday so we decide to take the car to the nearest Firestone (103^rd & Cicero) to get the lug nuts loosen. They had so much trouble getting the lug nuts loose they told me I need to take it back to the location I bought it from. This just goes to show you how tight they put it on where the wheel lock was broken.
I could have been stranded with a flat tire with no way of getting the tire off. I wouldn’t get anymore tires put on here, but I do thank Jason for loosening the tires.