Liquid Web Inc

Too bad that I have to update from five to three stars. Today I was on hold for twenty minutes to reach support when their guarantee is less than one minute. They blamed a software upgrade (Cpanel, and they upgrade constantly and each time something breaks, so LiquidWeb should plan for this) causing a heavy call load instead of owning that they are understaffed to handle it. Now I am once again on hold going on ten minutes. Each time the automated «estimated wait time» stated «less than one minute.» Once I got through tech support was less than helpful. I had to press him to figure out and fix the issue. Thirty minutes into the call and my problem is not fixed and no supervisors are available because «there’s only one on this shift who can help with this.» This is NOT a small mom and pop operation. Shame on them.

Lucky for me my SEO guy recommended LIQUID WEB. I have a managed server with them, and am based in Australia.
Their customer support team is second to none. So helpful and courteous. They are always very fast to reply and help us solve any issues and have 24 hours service.
They not only fix, but also troubleshoot and even send training information. Just had massive email spam problems. My guy just kept working on it until solved.
Don’t bother going anywhere else. Liquid Web are Number One.
So very impressed.
Thank you Liquid Web!
Most appreciative customer.
Debby Nielsen, Island Style Clothing, Australia

The absolute worst company and support; the ONLY thing they do right is be polite. Other than that, you will not get the support you need. They don’t know what they are doing. Our website has so many issues– they fix one thing and break another, then they fix that and another thing breaks, then they fix that and the original problem comes back. You will go in circles to the point of crying from frustrations and simply accepting the problems on your website because you are so afraid to call and risk they ruin something else. Also, you crash hard, forget about ANYONE helping. They spend days spinning their wheels, talking tech to you and when they don’t know what else to say, they blame the «coding» of your website. The worst person there is supervisor Erin. She was rude enough to point blank tell me «sir, there is nothing we can do for you» after days and days of our website having crashed HARD and it truly did turn out to be a server issue. Please please listen to me; please let me save you hearth-​ache and misery. Please look elsewhere. Liquidweb presents itself as a tech savvy company but it is far from that.

Our company has used several of the most expensive «managed» hosts in the industry. After our previous vendor tripled their prices with only a 30 day notice, we moved to LiquidWeb. About 2 years later, we couldn’t be happier. Their support will fix any issue and even helps with things that others would consider out of scope, like finding logs and debugging 3^rd party applications. They always keep us up to date with the latest patches and security vulnerabilities. Their support is always great even when calling at 2am EST you get someone in the USA who is knowledgeable and can fix whatever you need. Hands down, in our book, LW can’t be beat.

I saw a mix of reviews on liquid web decided to move forward and give them a shot. Been nothing but satisfied. I mean who else offer 100% up time and 59 seconds support come on guys. Thanks!

One of the worst experiences with a hosting company I have ever experienced. I have used everything from GoDaddy shared hosting to managing 2 dedicated servers. I was recommended from a development company to try this company for a new project that needed the capability for scaling.
I was recommended the basic storm vps server initially which could easily scale.
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While I waited for the project to get going, I had tested the server out with a simple wordpress blog that had less than 20 posts on it and little to no traffic running through it.
Just about daily the host would freeze up which then I would need to contact support for a reboot in order to get it back on. The first few times it happened I complained of which they «tweaked some setting». After about the 12^th time in less than 30 days I decided to go to a different company.
I’m not saying all there servers are bad cause I’ve only had my own experience. I will say they are overpriced and there are better options out there.

this is the worst webhost ever. Don’t use them. You have to call on the phone to setup. I wasted an hour of my time to do something that should be automated.

In hosting, I have found you get what you pay for. I just moved to LiquidWeb a few weeks ago from a discount host.
Since moving, my site load time has decreased from 6 seconds per page to less than one second.
The support I receive is above and beyond anything from my old host. I used to have 20 minute wait times for chat. Now it is consistently less than a minute. And they fix everything in one call. No re-​calling and re-​trying and forwarding to different support groups.
I guess they call it Heroic Support for a reason.

As much as I’d rather not give a 5 star… Liquid Web has EARNED it!
Been using them for the car club website since the end of 2008. Their service and support as well as site uptime has never been better! The prior two hosting companies we used were pathetic when compared to Liquid Web.
I highly recommend them for your web hosting/​co location needs!